ICTICT301 Create user documentation LMS 1

Project assessment: Plan user documentation

Unit code, name
ICTICT301 - Create user documentation (1)
Qualification/Course code, name
ICT30118 - Certificate III in Information, Digital Media and Technology (2)
TAFE NSW

Assessment instructions

Table 1 Assessment instructions

Specific task instructions

Scenario

Red Opal Innovations (ROI_Scenario.pdf) wants to create user manuals to assist all employees in mastering the software it uses. The company knows that this will boost productivity as well as reduce the workload for the support department, as many employees will be able to solve their own problems.

They have formulated a list of topics for user documentation, as follows:

Topic list

• Adding information in headers and footers in Microsoft Word, including page numbers and document information.
• Adding images to your document in Microsoft Word, including different sources of images.
• Formatting your document in Microsoft Word, for example text, styles, headings, colours.
• Using features of an operating system, for example Microsoft Windows 10 Cortana, tiles.
• Using macros and ICTICT301 Create user documentation LMS 1s in Microsoft Word.
• Using an item of IT equipment.

For this assessment event, you are required to determine the requirements for the documentation and plan your user documentation.

Later, for assessment event number 2, the plan that you develop will be used to create two different document ICTICT301 Create user documentation LMS 1s (one for print and one for online use). The ICTICT301 Create user documentation LMS 1s will need to follow the Red Opal Innovations style guide (ROI_Style_guide.pdf) to ensure that all the user manuals have the same formatting.

Finally, for assessment event number 3, once the ICTICT301 Create user documentation LMS 1s are complete, you’ll use your ICTICT301 Create user documentation LMS 1s to create and review a user manual.

Before creating your user documentation, you’ll need to consider the organisation’s requirements, what standards you’ll need to follow and the design of the ICTICT301 Create user documentation LMS 1s and documentation.

Part 1: Determine documentation requirements

Your first step is to meet with your supervisor in a role play of 5-10 minutes to determine some information for the user documentation.

Prepare for your meeting by organising:

• a person, such as another student, to act as your supervisor
• your video recording device and set up.

You are encouraged to rehearse the meeting with your supervisor before completing the assessment.

During the meeting, make sure that you use:

• effective listening and questioning techniques to elicit information
• simple and relevant language to confirm your understanding of the requirements and identify the audience for the documentation.

Role play participants:

• Supervisor – the other person acting as the Supervisor.
• ROI employee –you.

Ensure that you include the following in your role play.

Determine/clarify the following:

• The documentation requirements and organisational standards to be followed.
• The audience for the documentation, including their diversity.
• The system or application that will be documented.

Part 2: Plan user documentation

Use the User documentation plan ICTICT301 Create user documentation LMS 1 (ROI_User_doc_plan.docx) to create a plan for your user documentation and complete the following questions (300-500 words):

1. Documentation requirements
2. In your own words, give an overview of the type of ICTICT301 Create user documentation LMS 1s and documentation you’re producing.

What is the purpose of your user documentation?

Who is the intended audience for your user documentation?

How will you cater for the diversity of the audience?

2. Documentation standards
3. What standards (both internal and external) might be applicable to user documentation? (List at least one of each).

Why would they apply to user documentation?

3. Documentation design
4. What are some functions and features of ICTICT301 Create user documentation LMS 1s and style guides that would make them useful for creating user documentation? List at least two.

What content features should be considered that can affect the usability, clarity and readability of user documentation? List at least two.

What are some design considerations that specifically relate to online user documentation? List at least two.

Assessment Checklist

The following checklist will be used by your assessor to mark your performance against the assessment criteria of your submitted project. Use this checklist to understand what skills and/or knowledge you need to demonstrate in your submission/presentation. All the criteria described in the Assessment Checklist must be met. The assessor may ask questions while the submission is taking place or if appropriate directly after the task/activity has been submitted.

Table 2: Assessment Checklist

Observation Checklist

The Observation Checklist will be used by your assessor to mark your performance in Part 1 of this assessment. Use this Checklist to understand what skills you need to demonstrate in the role play scenario. The Checklist lists the assessment criteria used to determine whether you have successfully completed this assessment event. All the criteria must be met. Your demonstration will be used as part of the overall evidence requirements of the unit. The assessor may ask questions while the demonstration is taking place or if appropriate directly after the task has been completed.

Table 3 Observation Checklist

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