CHCDIV001 Work with diverse people

Assessment – answer all questions

1. Look at the statistical data/information provided on page 9-16. Choose three examples and explain in your own words how this information relates to your social and cultural values and biases.

2. Refer to the activity on page 24 regarding “dominant values”. Select three of the values which are important to you and discuss why you chose them and provide an example of how you might demonstrate this value to others.

3. Explain in your own words about the importance of the Universal Declaration of Human Rights and how they contribute to workplace harmony.

4. List seven (7) situations in which you will need to demonstrate respect for cultural diversity

5. List seven (7) situations in which you will need to demonstrate respect for cultural diversity

6. Give 3 examples of how you can create a culturally safe environment in your own work team?

7. Give three (3) examples of non-verbal, and three (3) examples of verbal communication strategies you could implement when working with people from diverse cultural backgrounds.

8. If a language barrier exists between you and another person, and an interpreter wasn’t available, how would you overcome this communication barrier? Give 3 strategies.

9. Consider the communication needs of a client from an Aboriginal or Torres Strait Islander Community. List 3 strategies you might implement to address their needs effectively and to prevent misunderstandings from occurring?

10. Research into why Indigenous Australians currently experience more illness, disability and injury than other Australians. Please provide your source of references.

11. Using local resources (telephone book, services directory, internet, information brochures) list five (5) services that can assist with the provision of health/aged care/disability information and support for people from culturally diverse backgrounds. List the service name, their contact details and a brief description of the service they provide.

12. Case Study 1

Read the following case study and answer the questions.

You have been invited to attend a meeting to review a client’s progress. The client is a young woman with Multiple Sclerosis with a South American background. Her family have been invited to the meeting and you are aware that they do not speak very good English.

1. How can you demonstrate respect for this person, given her non-English speaking background?
2. Give four (4) examples of communication strategies which may be implemented in this scenario.

13. Case Study 2

Read the following case study and answer the questions.

You have recently been joined by a new colleague. He is from a different cultural and linguistic background and you are aware that in his country of origin he held quite a senior position. There are tensions between him and the rest of the team. You do not understand why he treats you and your female colleagues in a certain way. He appears not to understand how your workplace functions.

How would you ensure that sensitive issues considering cultural factors could be quickly and sensitively resolved?

14. Case Study 3

Read the following case study and answer the questions.

In 2014, the Dutch actress and goodwill ambassador for the United Nations Children's Emergency Fund (UNICEF), Nicolette Van Dam, published an unfortunate tweet that offended the Colombian fans who followed the World Cup in Brazil. Van Dam posted a photomontage of two players from the Colombia team, kneeling on the field and snorting the white powder used by referees to mark the field during games After two hours, Van Dam erased the tweet from her Twitter account and later offered an apology. “Dear Colombians, I did not have any intention to offend you. Please accept my most sincere apologies.

Do you believe this was an over-reaction from the Colombians? Explain your reasons.