CHCCCS011 Meet personal support needs

CHC33015 Certificate III in Individual Support (Ageing)
Advance College

This Student Assessment Booklet includes all your tasks for assessment of CHCCCS011 Meet personal support needs.

ABOUT YOUR ASSESSMENTS

This unit requires that you complete 4 assessment tasks. You are required to complete all tasks to demonstrate competency in this unit.

TASK 1: WRITTEN QUESTIONS

QUESTION 1

1. What is the purpose of a job description for a personal support provider?
2. A work colleague has asked you to do something that it outside the training you have done. What would you do?
3. What are three workplace health and safety responsibilities of an employer in relation to manual handling?
4. What does duty of care mean?

QUESTION 2

What rights do clients have to privacy and confidentiality?

QUESTION 3

Geraldine trips over a bucket that has been left in the corridor. Luckily she is not hurt. Geraldine’s carer removes the bucket and puts it back in the cleaner’s room.

1. What should you do to report the incident (both verbally and in writing)?

1. Why is it important to report this incident given that Geraldine is unhurt?

Upon investigation, it is found that the new cleaner left the bucket in the corridor. He is called to the supervisor’s office and told that his work practices were unsafe – Geraldine could have been seriously hurt.

Geraldine’s carer informs her that the cleaner has been spoken to and he will probably get fired if he ever does it again.

1. Did the carer act appropriately? Explain your answer.

QUESTION 5

In your work you will be required to use the computer to complete reports and access information. What are two safety considerations you must use when using computers?

QUESTION 5

Elsie has dementia. She is a resident in a high-care nursing home. She needs significant help with personal care, including showering, grooming, dressing, feeding, toileting and transferring.

Damien is a young man with MS. He has sound cognitive ability but is dependent on his wife for assistance with all activities of daily living. His wife needs to go to hospital so she has arranged for home nursing while she is unable to look after Damien. Damien will tell the carers what he requires and how he likes things to be done.

Jessie cares for her mother, Maria, who lives next door to her. Maria is frail but has full cognitive function and is able to undertake most activities of daily living without assistance. Jessie is having a baby in four weeks’ time.

Jessie has arranged for her mother to go into respite care for a month after the baby is born so she has some time to recover from the birth and get used to her role as a mother. She is relieved that Maria will be safe and have meals cooked for her.

In approximately 100 words, describe the differences between the giving of personal care for each of these situations.

Is it a ‘one-size fits all’ approach, or is care planned for the individual needs of each client?

QUESTION 6

Molly is feeling a bit down today. She is feeling old and tired. You spend time with her doing her hair and helping her to put on a bit of make up. She then asks if you would do her nails for her. When you have finished, she looks in the mirror and smiles.

How has this helped Molly’s health and wellbeing?

QUESTION 7

Why is it important to wash from front to back when cleaning the perineal area?

QUESTION 8

Geda has dementia. She is able to brush her own teeth, but forgets when they need to be cleaned and often forgets the process she needs to follow.

1. What support would you give Geda to clean her teeth?

1. Why is it important for Geda to clean her teeth regularly?

QUESTION 9

1. Lisa has sickness and diarrhoea. Which is the major body system involved?

1. Gerald has bad eczema. Which is the major body system involved?

1. Marion has suffered a heart attack. Which is the major body system involved?

1. Martin has Parkinson’s disease. Which is the major body system involved?

QUESTION 10

1. How has this reablement approach assisted Barry with his health and wellbeing?

1. What may have been the consequence if Barry had continued in the way that he was?

QUESTION 11

Gemma removes her gloves after dressing a client’s wound. She does not wash her hands because her hands were protected from infection by the sterile gloves.

Is this correct infection control procedure? Explain your answer.

ASSESSMENT TASK 2: CASE STUDY

TASK SUMMARY:

You are to read the case study and complete the questions that follow.

WHAT DO I NEED IN ORDER TO COMPLETE THIS ASSESSMENT?

• Access to textbooks and other learning materials
• Access to a computer and the Internet (if you prefer to type your responses).

WHEN DO I DO THIS TASK?

• You will do this task in your own time.
• Write in the due date as advised by your assessor: ________

WHAT DO I NEED TO DO IF I GET SOMETHING WRONG?

If your assessor marks any of your answers as incorrect, they will talk to you about resubmission. You will need to do one of the following:

• Answer the questions that were incorrect in writing.
• Answer the questions that were incorrect verbally.

1. What additional cleaning services would you recommend to Iris? List at least three.

2. What cleaning jobs would Iris still be able to do?

3. What suggestion would you make to Iris about cooking meals?

4. What equipment could assist Iris in the shower?

5. Can you think of one more item of equipment that Iris may find helpful as she recovers from her hip replacement?

6. What role should Iris have in this process?

ASSESSMENT TASK COVER SHEET – ASSESSMENT TASK 3

Students: Please fill out this cover sheet clearly and accurately for this task.

Make sure you have kept a copy of your work.

STUDENT DECLARATION

I ______________________________ declare that these tasks are my own work.

None of this work has been completed by any other person.

I have not cheated or plagiarised the work or colluded with any other student/s.

I have correctly referenced all resources and reference texts throughout these assessment tasks.

I understand that if I am found to be in breach of policy, disciplinary action may be taken against me.

Student signature: _______________________

Student name: ___________________________

Date: _____________________________________ ASSESSOR FEEDBACK

Assessors: Please return this cover sheet to the student with assessment results and feedback.

A copy must be supplied to the office and kept in the student’s file with the evidence.

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Assessor signature: ______________________

Assessor name: __________________________

Date: _____________________________________

ASSESSMENT TASK 3: ROLE PLAY

TASK SUMMARY:

You will need to do this task in your workplace. The task has three parts: Part 1: Transfer person in and out of a vehicle Part 2: Transfer client from bed to chair Part 3: Falls recovery using hoist.

PART 1:TRANSFER PERSON IN AND OUT OF A VEHICLE

WHAT DO I NEED IN ORDER TO COMPLETE PART 1 OF THIS ASSESSMENT?

• Access to a vehicle
• A person to play the role of the client – this may be a colleague or a real client (however, if a real client is to participate, you must obtain permission from the client and also your supervisor to proceed)
• A walking aid (wheeled walker)
• Client’s possessions (a purse and some papers) Workplace procedure for transferring clients.

WHEN DO I DO PART 1 OF THIS ASSESSMENT?

• You will do this task during your assessor’s visit to your workplace.
• Write in the date of your assessor’s workplace visit: ______

WHAT DO I NEED TO DO IF I GET SOMETHING WRONG?

If your assessor sees that you have not shown appropriate skills or knowledge, they will give you some feedback and you will need to do the specific task again.

INSTRUCTIONS:

Your client

Your client, who is elderly and frail, is on the way to their doctor’s appointment. They will be role played by one of your colleagues or your assessor.

Your assessor will provide you with information about the physical and sensory needs of your client. Ask questions to confirm the assistance that you need to provide if you are unsure.

Talk with the client to find out their preferences for support?

Communicate with the client throughout the process to let them know what is happening and provide them with instructions if needed?

For example, use reassuring language, ask if they are okay during the process, tell them what you are doing and what you are going to do next, etc.

Follow procedure to transfer the client into the vehicle

Settle the client into the vehicle so they are comfortable and are safe to travel, including checking:

• the seatbelt is securely fastened
• the seat is adjusted correctly
• the client is comfortable
• the client has what they need

Follow procedure to transfer the client out of the vehicle.

Following the observation task you must answer the following verbal questions:

1. a) What risks were involved in transferring the client? Think about both risks to the client and to yourself. b) What did you do to reduce these risks?
2. What physical and sensory needs did the person have?
3. What difference did these physical and sensory needs make to how you performed the task?
4. How much was the client able to participate? How did you encourage their participation?
5. What would you have done if the client told you he/she was feeling dizzy when they got out of the vehicle?

PART 2:TRANSFER PERSON BETWEEN A BED AND A CHAIR

WHAT DO I NEED IN ORDER TO COMPLETE PART 2 OF THIS ASSESSMENT?

• A bed
• A chair
• Cushions and a knee rug
• A person to play the role of the client Workplace procedure for transferring clients.

WHEN DO I DO PART 2 OF THIS ASSESSMENT?

• You will do this task during your assessor’s visit to your workplace service.
• Write in the date of your assessor’s workplace visit: ______

WHAT DO I NEED TO DO IF I GET SOMETHING WRONG?

If your assessor sees that you have not shown appropriate skills or knowledge, they will give you some feedback and you will need to do the specific task again.

INSTRUCTIONS: Your client

Your client, who is elderly and frail, needs to be transferred between the bed and chair.

The role of the client will be played by one of your colleagues or your assessor.

Your assessor will provide you with information about the physical and sensory needs of your client. Ask questions to confirm the assistance that you will need to provide if you are unsure.

Following the observation task you must answer the following verbal questions:

1. a) What risks were involved in transferring the client? Think about both risks to the client and to yourself. b) What did you do to reduce these risks?
2. What physical and sensory needs did the person have?
3. What difference did these physical and sensory needs make to how you performed the task?
4. How much was the client able to participate? How did you encourage their participation?
5. What would you have done if the client told you they were feeling pain when they were lying in bed?

PART 3:RECOVER CLIENT FROM FLOOR USING A PORTABLE HOIST

WHAT DO I NEED IN ORDER TO COMPLETE PART 3 OF THIS ASSESSMENT?

• Portable hoist suitable for lifting a person from the floor
• Operating instructions/procedures for the hoist being used
• A chair
• A person to play the role of the client
• A person to play the role of the colleague who assists Workplace procedure for falls recovery.

WHEN DO I DO PART 3 OF THIS ASSESSMENT?

• You will do this task during your assessor’s visit to your workplace service.
• Write in the date of your assessor’s workplace visit: ______

WHAT DO I NEED TO DO IF I GET SOMETHING WRONG?

If your assessor sees that you have not shown appropriate skills or knowledge, they will give you some feedback and you will need to do the specific task again.

INSTRUCTIONS:

You will need one of your colleagues to play the role of the carer who will help you with the client.

Your client

Your client, who is frail and has dementia, has fallen.

You and your colleague will need to lift the client using a portable hoist and help them into a chair.

The role of the client will be played by one of your colleagues or your assessor.

Your assessor will provide you with information about the physical and sensory needs of your client. Ask questions to confirm the assistance that you will need to provide if you are unsure.

Your assessor will be looking to see that you:

Identify the client’s individual needs and confirm their needs for assistance

For example, their physical and sensory needs, the fact that they have dementia, etc

Identify risks to yourself and the client

For example, risks might include reaching; moving; exertion of high force; clients who are unpredictable, resistive, uncooperative; client health/physical issues etc.

Put steps in place to reduce risks identified

Assess the client’s ability to participate in the process

Prepare for the task by:

• preparing the hoist for use as per instructions
• adjusting the hoist for use by the client
• ensuring a chair is ready and in position.

Communicate with the client throughout the process to let them know what is happening and provide them with instructions if needed?

For example, use reassuring language, ask if they are okay during the process, tell them what you are doing and what you are going to do next, etc.

Follow workplace procedures and hoist instructions to lift the client safely

Settle the client into their chair so they are comfortable and have what they need

Following the observation task you must answer the following verbal questions:

1. What risks were involved in recovering the client? Think about both risks to the client and to yourself and your partner.
2. What did you do to reduce these risks?
3. What physical and sensory needs did the person have?
4. What difference did these physical and sensory needs make to how you performed the task?
5. How much was the client able to participate? How did you encourage their participation?
6. What would you have done if the client became frightened during the transfer?
7. What workplace documentation would need to be completed following this client’s fall and recovery?

ASSESSMENT TASK 4: OBSERVATION TASKS

TASK SUMMARY:

You are to support at least two clients in your workplace with a range of personal care needs.

WHAT DO I NEED IN ORDER TO COMPLETE THIS ASSESSMENT?

• Access to at least two clients
• Approval from each client and your supervisor to undertake personal care activities
• Personal care aids, supplies and equipment specific to the activities being undertaken
• Access to a qualified aged care worker (for example, your supervisor)
• Journal (see end of this task)
• Supervisor confirmation checklist (see end of this task).

WHEN DO I DO THIS TASK?

• You will do this task during your assessor’s visit to your workplace service.
• Write in the date of your assessor’s visit: __________________

WHAT DO I NEED TO HAND IN?

• Completed journal (if alternative arrangements need to be made) Supervisor Confirmation Report.

WHAT DO I NEED TO DO IF I GET SOMETHING WRONG?

If your assessor sees that you have not shown appropriate skills or knowledge, or receives feedback from your supervisor that you did not show appropriate skills or knowledge, they will give you some feedback and you will need to do the specific task again.

INSTRUCTIONS:

For this task you need to provide personal care support for at least two clients in your workplace, as set out in their individualised care plans.

Each of the following tasks must be demonstrated at least once during the care that you provide:

• Bed bathing
• Showering
• Oral hygiene
• Grooming
• Shaving
• Dressing and undressing
• Eating and drinking
• Using aids and equipment – such as hoists, wheelchairs, walkers, lift chairs, motorised beds, crutches, Toileting and/or use of continence aids.

Note: You do not have to do each task twice – for example, you might bed-bath client 1 and shower client 2.

Note: you will need to obtain permission from your clients and your workplace supervisor for your assessor to observe you doing these activities. See ‘Alternative arrangements’ below for further information.

A qualified care worker (for example, your supervisor) must supervise your provision of care services and confirm the tasks to be performed by completing the checklist at the end of this task.

Make sure you give this checklist to them before you start.

Alternative arrangements:

In some cases it may not be possible for your assessor to observe all of these personal care needs, either due to privacy issues or due to the care not being needed by the client during your assessor’s workplace visit.

Your assessor will ask you to explain, in detail, each of the procedures related to the tasks they did not observe during their workplace visit.

You must record in the journal at the end of this task any personal support activity provided that was not observed by your assessor during their visit and observation. You must provide a detailed account of what you did, the steps you took, how you communicated with the client and how you made them feel at ease during the process.

Each entry in your journal must be signed off and dated by your supervisor to confirm it is an accurate record of what happened.

Note to student: complete this journal ONLY if your assessor is unable to observe you undertake any of the personal care activities.

Instructions to the student: you must give this checklist to your supervisor or other qualified person who supervised you during your personal care activities. The completed checklist must be submitted as part of your assessment for this task.

Instructions to the supervisor:

As part of the evidence of competency for the student named below, we are seeking reports from the supervisor or other qualified care worker who supervised the student during the personal activities required of this task. The purpose of this process is to obtain confirmation that the student is able to follow workplace policies and procedures, and safely and competently work with clients to complete the care activities listed in the task.

The student must obtain permission from the clients involved in this task and their supervisor for their assessor to be present. In the event that the assessor is not able to observe the student completing some (or all) of the care activities, your confirmation will be a valuable piece of supporting evidence. The assessor will use the information you provide in this report, combined with other assessment evidence provided by the student to make a final decision about competency.

Please talk to the student’s assessor if you are unsure of any of the requirements of filling in this document.