BSBMGT605 provide leadership across the Organisation Assessment Task 3

Build and support teams

Performance objective

You will demonstrate knowledge and skills required to build and support teams.

Assessment description

Using the workplace scenario information provided, and following on from work completed in Assessment Task 2, you will lead and support a team of managers to implement a change strategy.

Procedure

1. Review the simulated business documentation, including policies and procedures, in Appendix 1: Max Lionel Realty. Review BSBMGT605 provide leadership across the Organisation Assessment Task 3s contained in Appendix 2: Assessment BSBMGT605 provide leadership across the Organisation Assessment Task 3s for possible use or adaptation in completing assessment task requirements.
2. Review completed work from Assessment Task 2.
3. Review the scenario information below.
4. Develop agenda for workshop and arrange time to meet with managers to workshop implementation of agent training. Arrange for the assessor to observe workshop.
5. Lead team workshop with managers. Ensure you:
   1. set and complete objectives for workshop; determine how to ensure effective training of agents
   2. assign roles for each manager
   3. model ethical behaviour and encourage ethical behaviour in team
   4. use an appropriate leadership style to achieve objectives
   5. discuss organisational requirements such as legislation
   6. provide support for team as team generates ideas for how to produce effective training
   7. model innovative methods to generate ideas for training agents and achieving training objectives; for example, brainstorming, fishbone diagrams, 8Ps, flowcharting
   8. discuss, suggest, demonstrate and encourage innovative approaches
   9. provide constructive criticism, advice
   10. discuss leadership styles to be employed by managers in training
   11. discuss budget for training
   12. take notes from workshop to evidence participation.
6. Submit documentation as per specifications below.

Specifications

You must:

• meet with managers to workshop training of agents
• submit:
  • agenda
  • team roles and responsibilities document
  • team budget
  • workshop notes.

Your assessor will be looking for:

• how you communicate and inspire trust and confidence of others to ensure their cooperation and support
• how you network to ensure support from key groups and individuals for concepts/ideas/products/services
• how you encourage others to adopt ethics and build commitment
• how you demonstrate ethical conduct and professional competence
• how you demonstrate leadership through consultation and collaboration with stakeholders

Adjustment for distance-based learners

• No variation of the task is required.
• A follow-up interview may be required (at the discretion of the assessor).
• Documentation can be submitted electronically or posted in the mail.
• Meetings/presentations may be conducted and observed live or via an appropriate teleconferencing tool.

Scenario

You are the Operations General Manager at Max Lionel Realty (MLR). You have initiated and begun implementation of a change strategy to improve organisational culture and ensure ethical and legal compliance of agents. Key outcomes of the strategy will be:

• development of an ethics charter for the business based on WHS responsibilities and REIV Code of Conduct (completed in Assessment Task 2)
• revisions made to existing policies and procedures to incorporate use of charter by agents (completed in Assessment Task 2)
• training for managers and agents on use of charter, WHS responsibilities and legal/ethical responsibilities (partly completed in Assessment Task 2).

Managers have now been trained in WHS and ethics. It has been decided that managers will train their agents.

Managers will be accountable for planning and delivering training, assessing individual competence, periodically reviewing effectiveness of training, and considering ethical and WHS performance as part of periodic agent performance management, in accordance with company policy.

In addition to preferred suppliers, the following costs are associated with resources:

All other training resources will be at your discretion and obtained in accordance with the MLR procurement policy.

You will need to:

• meet with managerial team to discuss training and develop training/information sessions for agents according to agent needs
• assign roles for training
• demonstrate encouragement and support for team and create positive work environment
• demonstrate innovative approaches
• encourage innovative approaches to training.
• prepare budget for team based on stated needs.