D508 Managing A Successful Business Assessment Answers
Research Question
The impact of digital technology in supporting small business growth and innovation?
Aim
The aim of this unit is to offer students an opportunity to demonstrate the skills required for planning, managing and implementing a project. They will undertake independent research and investigation for carrying out and executing a business project which meets appropriate business aims and objectives. On successful completion of this unit students will have the confidence to engage in decision-making, problem-solving and research activities using project management skills. They will have the fundamental knowledge and skills to enable them to investigate and examine relevant business concepts within a work-related context, determine appropriate outcomes, decisions or solutions and present evidence to various stakeholders in an acceptable and understandable format.
The impact of digital technology on business activity
Digital technology has revolutionised the way we conduct business. Over the last decade it has dramatically changed traditional business models and transformed business activities. The use of digital mobile technology has provided businesses with a wealth of choice and opportunity. This has enabled existing products to become more profitable and innovative new products to be developed, leading to increasingly diverse product portfolios. Its impact is evident at the core of all key business systems:
Administration - cloud technology enables effective filing, storage and sharing of information.
Communication- social media and mobile technology allows businesses to connect, communicate, collaborate and build relationships on a global scale.
Storage and Distribution - `The Internet of Things’ is connecting and integrating systems throughout business structures.
Production - Artificial intelligence and big data analytics are driving Innovation and product growth.
Answer:
Introduction
The digital growth of the ICT technology has brought revolution in the organization. The digitization of the business units helps in bringing automation in the working plan of the enterprise. The expansion of the organization to the site location can be effectively managed with the deployment of ICT technology in the business operational plan (Lindh, 2012). In this paper, we are going to adopt the cloud computing services to bring centralization and automation in the remote sites of the Pearl Private limited Company (Mansfield, community, 2013). It is a cotton textile organization which deals with the manufacturing and selling of the products such as clothes, bed sheet, and others. The enterprise is having its branches in Sydney, Brisbane, and New South wales of Australia. The project owner is facing problems in analysing the operational plan of the enterprise in different remote sites. He wants to transform its existing working structure with the new cloud computing environment.
Project aim
The aim of this paper is to design an adoption process of the Pearl organization to the cloud computing services for brining centralization and automation in the remote site location of the enterprise.
Project Objectives
The objectives of this paper are to:
Transformation of the existing architecture of the enterprise to the cloud computing working environment
Focuses on bringing centralised control on the business process
Maximise the earning profit of the enterprise
Long term sustainability
Automation in the working process of the enterprise
Scope management plan
|
Scope Management Plan |
In-Scope Activities |
Analysis of the problem domain in the existing architecture of the enterprise |
|
Need of deploying cloud computing services | ||
|
Automation in the business remote units | ||
|
Centralization control on the remote units of the business (Monappa, 2017) | ||
|
Generation of the requirement specification plan | ||
|
Report generation for required hardware, software, and network connection | ||
|
Purchasing of required hardware, software, and network connection | ||
|
Development of cost estimation plan | ||
|
Development of quality management plan | ||
|
Development of the risk register table and risk mitigation plan | ||
|
Development of the communication plan | ||
|
Out Of Scope Activities |
Monitoring of the installation process | |
|
Cost associated with the maintenance program | ||
|
Organization of the research and development program for analysing the root cause analysis of the problem domain (OECD, 2017) | ||
|
Organization of the training and development program for increasing the efficiency of the expertise and skills of the employees and working staff members | ||
|
Assumptions |
No adverse effect on the employees performance | |
|
Employees are expertise in using cloud services | ||
|
Constraints |
Supply of hardware and software on demand for completing the project on time | |
|
Project have to be completed within the approved time limit | ||
|
Project have to be completed within budget approved |
Cost estimation plan
|
Activities |
Cost ($) |
|
Purchase of required hardware |
30000 |
|
Purchase of required software |
20000 |
|
Purchase of Network Connectivity |
15000 |
|
Organization Infrastructural |
15000 |
|
Training and Development program |
8000 |
|
Preliminary market research |
2000 |
|
Installation and implementation of the cloud computing services |
10000 |
|
Total Cost |
100000 |
Time Line Chart:
Gantt chart
Quality management plan
|
Particulars |
Quality Planning |
Quality Assurance |
Quality control |
|
Input |
Development of requirement plan |
Automation in the remote site location |
Development of quality metrics |
|
Development of trend analysis |
Initializing the functional module |
Key performance indicators | |
|
Training and development program for staff members |
Cloud computing environment |
Critical success factors | |
|
Division of roles and expertise | |||
|
Quality process |
Managing standards and framework policies |
Auditing tools for quality process |
Initialization of cause effect diagram, pareto chart, and histogram |
|
Quality output |
Initialization of the checklist procedures used for measuring the performance of the proposed project of cloud computing services |
Analysis of the cloud services provided Analysis of the automation in the business units |
Increase in profitability of the enterprise Increase in retun of investment Increase in return on Assets Increase in return on Equity |
Communication Management Plan
The cloud computing services helps in managing effective communication and information flow in the working units of the enterprise at remote locations. The deployment of cloud computing services helps in managing automation and centralization control on the Pearl private limited. The utilization of the resources can be effectively done with the effective development of communication plan. The communication plan focuses on the transfer of messages, information, and data among the participating units for the successful completion of the project within the approved time and budget.
|
Who |
What |
When |
How |
Whom |
|
Project Manager |
Requirement specification plan Problem Domain Proposal of cloud computing services Human resource management plan Communication plan Scope management plan |
Daily |
Face to Face communication Telephonic conversation |
Project Owner Project sponsors IT specialist |
|
Project Owner |
Proposing a requirement of automation in the business units Analysis of the problem domain Analysis of the requirement specification plan Feedback Required changes Improvement plan |
Monthly |
Face to face communication Telephonic conversation |
Project Manager Project Sponsors |
|
Project Sponsors |
Analysis of the requirement specification plan Feedback Analysis of the expected outcome Approval of the project funds |
Monthly |
Face to Face conversation |
Project Manager |
|
IT specialist |
Designing of the cloud computing service model Initializing the benefits of the cloud service model (OSEC, 2013) Mapping of available resources and requirement of new resources of hardware, software, and network connectivity tools (Passenheim, 2015) |
Daily |
Face to Face conversation |
System Design expert Project Manager |
|
System Design Expert |
Mapping of available resources and requirement of new resources of hardware, software, and network connectivity tools (Otieno, 2014) Generation of required resource plan for the purchasing of hardware, software, and network connectivity |
Weekly |
Face to face Telephonic conversation |
IT specialist Purchase Manager |
|
Financial manager |
Market research for analysing the cost of the required resources Development of cost estimation plan Setting price of the required resources on the basis of market research |
Monthly |
Face to face Telephonic conversation |
Quality Manager Project Manager Risk Manager Purchase Manager |
|
Risks Manager |
Identification of risks Analysing Impact of risks on the business operational plan Analysis of risks severity Analysis of risks ranking Prioritizing of associated risks Identification of risks mitigation plan |
Twice in a week |
Face to face Telephonic conversation |
Quality Manager Project Manager |
|
Purchase Manager |
Mapping of available resources and requirement of new resources of hardware, software, and network connectivity tools Evaluation of required resource plan for the purchasing of hardware, software, and network connectivity Purchasing of Hardware Purchasing of software Purchasing of network connectivity |
Once |
Face to face conversation Telephonic conversation |
System Design Expert |
|
Quality Manager |
Quality planning report Quality metrics Checklist for evaluating the expected quality of the project |
Monthly |
Face to face Telephonic conversation |
Project Manager Project owner |
Risks Management Plan
Risk Register
|
Risks Identification |
Risk Likelihood |
Risks Severity |
Risk Ranking |
Probability of Occurrence |
Risks impact |
|
Change in technology |
Very High (4) |
High (3) |
Extreme (7) |
High |
Inefficiency of the working employees to handle the new technology |
|
Change in operational Plan |
Medium (2) |
Very high (4) |
High (6) |
Medium |
Loss in productivity Loss in turnover of the company |
|
Security risks associated with the information and data |
Very high (8) |
Very high(4) |
Extreme (8) |
High |
Loss of confidentiality and integrity of information and data |
|
Financial Risks associated with the estimated budget of the enterprise |
High (3) |
Low (1) |
Medium (4) |
High |
Difference in the estimated budget and actual budget (Wautelet, 2017) Overrunning of the budget |
|
Quality Risks associated with the expected outcome of the cloud model |
Medium (2) |
Medium (2) |
Medium 4 |
Medium |
Loss of satisfaction level Loss of trust Loss of strong bonding with the customers (United states copyright office, 2015) Inaccuracy in the coordination among the business units |
|
Inefficiency of the working staff |
High (3) |
Very High (4) |
Extreme 7 |
High |
Inefficiency of the working employees to handle the new technology Loss in productivity Loss in turnover of the company |
|
Change in organizational infrastructure |
Low (1) |
Low (1) |
Low 2 |
Low |
Resistance from the working employees Loss in productivity Loss in turnover of the company |
|
Social Risks associated with the employees behaviour |
Medium (2) |
Low (1) |
Medium 3 |
Medium |
Chaos, conflicts, and distraction at the work place |
|
Legal Risks associated with the new program |
Low (1) |
High (3) |
Medium 4 |
Low |
Implication of legal obligations by the government |
Risks Mitigation and Management Plan
|
Risk Identification |
Risk Probability |
Risks Impact |
Risks Mitigation Plan |
|
Change in technology |
High |
Inefficiency of the working employees to handle the new technology |
Training and development program for the employees Guiding principle framework for using new technology of cloud environment |
|
Change in operational Plan |
Medium |
Loss in productivity Loss in turnover of the company |
Guiding principle framework for using new technology of cloud environment Development of new policy framework and effective division of work |
|
Security risks associated with the information and data |
High |
Loss of confidentiality and integrity of information and data |
Use of Cryptographic procedures Firewall protection system Anti-malware and anti-virus program Attribute based encryption technique |
|
Financial Risks associated with the estimated budget of the enterprise |
High |
Difference in the estimated budget and actual budget Overrunning of the budget |
Preliminary market research for analysing the actual price of the resource used |
|
Quality Risks associated with the expected outcome of the cloud model |
Medium |
Loss of satisfaction level Loss of trust Loss of strong bonding with the customers Inaccuracy in the coordination among the business units (Kondapalli, 2017) |
Development of quality metrics and checklist procedures |
|
Inefficiency of the working staff |
High |
Inefficiency of the working employees to handle the new technology Loss in productivity Loss in turnover of the company |
Training and development program and providing user manuals |
|
Change in organizational infrastructure |
Low |
Resistance from the working employees Loss in productivity Loss in turnover of the company |
Development of new policies framework for the enterprise (Xue, and Xin, 2016) |
|
Social Risks associated with the employees behaviour |
Medium |
Chaos, conflicts, and distraction at the work place |
Deployment of Grievance handling procedures |
|
Legal Risks associated with the new program |
Low |
Implication of legal obligations by the government |
Developing good and healthy relationship with government authorities Elimination of legal obligation with the completion of documentation |
Resource Management plan
|
Resources |
Key Deliverables |
|
Project Manager |
specification plan Problem Domain Proposal of cloud computing services Human resource management plan Communication plan Scope management plan |
|
Project Owner |
Proposing a requirement of automation in the business units Analysis of the problem domain Analysis of the requirement specification plan Feedback Required changes Improvement plan |
|
Project Sponsors |
Analysis of the requirement specification plan Feedback Analysis of the expected outcome Approval of the project funds |
|
IT specialist |
Designing of the cloud computing service model Initializing the benefits of the cloud service model Mapping of available resources and requirement of new resources of hardware, software, and network connectivity tools |
|
System Design Expert |
Mapping of available resources and requirement of new resources of hardware, software, and network connectivity tools Generation of required resource plan for the purchasing of hardware, software, and network connectivity |
|
Financial Manager |
Market research for analysing the cost of the required resources Development of cost estimation plan Setting price of the required resources on the basis of market research |
|
Purchase Manager |
Identification of risks Analysing Impact of risks on the business operational plan (Kharaiweish, 2013) Analysis of risks severity Analysis of risks ranking Prioritizing of associated risks Identification of risks mitigation plan |
|
Quality Manager |
Mapping of available resources and requirement of new resources of hardware, software, and network connectivity tools Evaluation of required resource plan for the purchasing of hardware, software, and network connectivity Purchasing of Hardware Purchasing of software Purchasing of network connectivity |
Conclusion
The deployment of the cloud service program helps in bringing coordination, centralization, and automation in the remote location business units of the Pearl enterprise. The project should be completed within the amount of $ 1000000 and within the period of seven months. The project should be handover to the project owner within the specified time to provide quality of service to the customers which helps in improving the profitability of the enterprise.
Methodologies
Types of Methodology
The research methodology which are undertaken in meeting the aim and goal of the enterprise to deploy offline Cloud computing servicessoftware in distance learning program are as follows:
Interviews:
The interviews are conducted with the top executives of the organization which are using cloud computing services in their working curriculum. The interviewee presented their experience and feedback on the success of using cloud architecture in their program. The positive response of the interviewee helps in analysing the success of the cloud computing services.
Questionnaire
The Questionnaire was conducted with the top executives, expert groups, and students who are using the cloud platform for managing connectivity to the distance site location. The research questions were prepared for the questionnaire such as what are the benefits of using cloud computing system in the current practices of the enterprise, What is a difference they feel in cloud computing environment and traditional application, and others.
Literature Review and Case study
The Literature review was conducted to collect the theoretical information of the cloud computing environment. The analysis of the case study helps in defining the success and failure of the cloud infrastructure with the implementation of it in their working curriculum.
Survey
The survey was organized on the market competitors in the organization who have adopted cloud infrastructure in their working culture. It helps in examining the practical result of cloud based services in the growth of the enterprise.
Evaluation
|
Particular |
Interviews |
Questionnaire |
Literature Review |
Survey |
|
Accuracy |
Practical result of applying Cloud computing services in the organization by the other organization can be collected though the interview with the top executives of the enterprise |
It helps in analysing the views and thoughts on the successful implication of Cloud computing services at work place |
It is theoretical methodology. It is not as accurate as interview and Questionnaire |
The effective and accurate result can be collected by conducting a market research on the competitors who have used Cloud computing services in their working curriculum |
|
Reliability |
Reliability of the Cloud computing services platform can be measured by the positive response of the interviewee |
Reliability of the Cloud computing services platform can be measured by the positive response of the Expert Groups |
Reliability cannot be measured |
Reliability cannot be measured through observation only |
Project Management Process
|
Project Management Process |
Activities |
|
Project Initialization |
Development of the requirement plan Proposal of resource required Market research on Cloud computing services Signoff and approval of project charter from stakeholder |
|
Project Requirement Phase |
Requirement specification plan for hardware, software, and network connectivity Cost estimation plan Development of the procurement plan Development of Resource management plan Risk register table analysis Development of the risks mitigation plan |
|
Designing and Development phase |
Synchronization of the required resources Development of the implementation plan of cloud computing environment Project scheduling activities Distribution of activities and responsibilities |
|
Evaluation Phase |
Evaluation of expected outcome of the cloud environment Mapping process Evaluation of system design for cloud computing environment |
|
Testing Phase |
Development of the test plan for cloud computing services Initialization of test plan in the cloud computing services Testing series Approval of the testing outcome |
|
Deployment and Closure Phase |
Implementation of the cloud computing services Implementation and installation for cloud services Feedback collection Project closure |
Part C
Reflection
It was a good experience for developing a project plan for Pearl private Limited organization to resolve their complexities which the owner faces in its existing working structure. The deployment of research methodology helps me to analyse the problem domain of the enterprise in a synchronised manner. I was able to understand the problem faced by the project owner in their current working structure through the face to face interview. It helps me to take better and effective decision for changing the current working structure of the enterprise to the cloud based computing services. I have chosen cloud architecture for the enterprise because it has different remote branches located in Sydney, New South Wales, and Brisbane. The owner wants to provide a centralised system in the working architecture of the enterprise. BY applying the research methodology, I was able to analyse that cloud computing environment is the most suitable and under budget project for bringing automation and centralization in the current working architecture of the enterprise. I recommended the cloud computing environment because it has a high level of fault tolerance capabilities and security of the data can be effectively provided by applying cryptographic procedures and attribute based communication protocol. The participating units of the enterprise can easily communicate with each other for the interchanging of information, data, and resources. The resource pooling can be effective managed between the site location which helps in increasing the productivity and turnover of the enterprise. I have evaluated that the implementation of cloud computing platform helps in resolving complexities of the enterprise by providing automation and centralised control of information flow to the project owner. With the application of the project management program on Pearl enterprise, I have gained skills and expertise as a project manager which will help me in my near future.
References:
Kharaiweish, M. (2013). Project Monitoring and control measures. International Journal of computer science and information technology, 5(5). Available at: https://airccse.org/journal/jcsit/5513ijcsit03.pdf [Accessed 04 May. 2018].
Kondapalli, S. (2017). Adoption of cloud computing services: An Objective Analysis. 1st ed. [ebook]. Available at: https://www.fujitsu.com/us/Images/Adoption%20of%20Cloud%20Computing%20and%20Services_whitepaper.pdf [Accessed 04 May. 2018].
Lindh, C. (2012). How does information technology impact on business relationships? The need for personal meetings. 1st ed. [ebook]. Available at: https://www.impgroup.org/uploads/papers/6732.pdf [Accessed 04 May. 2018].
Mansfield Community. (2013). Introduction to project management. 1st ed. [ebook]. Available at: https://www.mansfield.vic.gov.au/Libraries/Community_Development/Intro_to_Project_Management_Manual.sflb.ashx [Accessed 04 May. 2018].
Monnappa. (2017). Project scope management: What it is and why it is important. 1st ed. [ebook]. Available at: https://www.simplilearn.com/project-scope-management-importance-rar89-article [Accessed 04 May. 2018].
OECD. (2017). Going Digital: Making the transformation work for growth and well-being. 1st ed. [ebook]. Available at: https://www.oecd.org/mcm/documents/C-MIN-2017-4%20EN.pdf [Accessed 04 May. 2018].
OSEC. (2013). Our Mission, Vision, strategic goals, and objectives. 1st ed. [ebook]. Available at: https://notatanycost.com.au/wp-content/uploads/2014/02/senatereport.pdf [Accessed 04 May. 2018].
Otieno, F. (2014). The role of monitoring and evaluation in projects. 1st ed. [ebook]. Available at: https://www.irbnet.de/daten/iconda/CIB8942.pdf [Accessed 04 May. 2018].
Passenheim, O. (2015). Project Management. 1st ed. [ebook]. Available at: https://home.hit.no/~hansha/documents/theses/projectmanagement.pdf [Accessed 04 May. 2018].
United states copyright office. (2015). Report and recommendation of the technical upgrades special project team. 1st ed. [ebook]. Available at: https://www.copyright.gov/docs/technical_upgrades/usco-technicalupgrades.pdf [Accessed 04 May. 2018].
Wautelet, T. (2017). The impact of digitization’s on international companies: A case study. 1st ed. [ebook]. Available at: https://www.researchgate.net/publication/319273016_The_impact_of_digitalization_on_international_companies_a_case_study_of_LEGO [Accessed 04 May. 2018].
Xue, C., and Xin, F. (2016). Benefits and challenges of the adoption of cloud computing in business. 1st ed. [ebook]. Available at: https://aircconline.com/ijccsa/V6N6/6616ijccsa01.pdf [Accessed 04 May. 2018].
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