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COM3001 : Natural Systems Approaches : Nature of Informal Culture

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These approaches are historical correctives to the ‘rational systems’ approach. Rather than focusing on designing formal structures to best control workers and achieve efficiency, it emphasizes the importance organizational culture, examining informal networks and norms inside organizations, including those at odds with the organization’s official goals. Historically, analysts have used this approach to distinguish formal from informal organization, and to emphasize the need to motivate and engage participants. When applied to schools, this approach focuses on student and teacher life, including social processes that impact engagement, learning and evaluation.

1. According to Cote and Allohar,what is the nature of the informal culture that has evolved in Ontario universities, and why did it arise? How does it undermine basic learning goals? In your opinion, could any ‘rational systems’ mechanisms (i.e., new formal structures, controls, accountability schemes) fix it? Could any ‘natural systems’ mechanisms fix it (i.e., symbolic rewards, strategies like mentoring, morale boosting)?
2. Paullesays teaching in a tough school taught him this: “Lesson #1”: student life in school hallways is electric, full of meaning, if occasionally dangerous, while classroom life is disengaged, irrelevant. “Lesson #2”: to get by, teachers let minor provocations slide. What concrete observations did Paullebase these “lessons” on? Could any RS strategies (e.g., new formal structures or controls) or NS strategies (e.g., better org culture) reverse that situation and promote officially-prescribed student engagement and learning? Explain, using examples from Paulle’schapter.

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