CIS8004 Enterprise Planning and Implementation For Development

In this professional business report, you must at least cover the following points adequately:

1. Identify the components and purpose of the strategic plan to address the above concerns;

2. Identify the need for changes;

3. Internal change drivers / influencers and assessments;

4. External change drivers / influencers and assessments;

5. Develop a current state of the organization; and

6. Identification of critical success factors (CSF).

Answer:

Description as well as justification on the solution design

The paper focuses on the organization “Coles” which is one of the supermarket chains in the Australian nation. Coles utilizes CRM for their business and it is analyzed that the CRM system that is used by the organization is very much backdated and thus the system is unable to perform various activities successfully. Due to the use of old framework within the Customer relation system, it is identified that there is a chance of loss of important data as well as information that are related with the organization (Todeschiniet al. 2015). In order to solve this problem, the organization wants to develop a new strategy plan that is based on cloud computing. The organization wants to incorporate an ERP system within the organization that helps in managing the supply chain management of the organization appropriately. Coles also wants to implement mobile web services in the organization in order to attract large number of customers (Sinnott and Voorsluys 2016). The organization wants to design the user interface of the e-commerce sites appropriately.It is identified that due to the design of the innovative user interface, the customers not only get attracted but also helps in providing multiple facility to the users. The implemented ERP system aids in managing the various information as well as data of the organization appropriately.

Description strategies of Customer Journey

The different types of strategies that are needed in the customer journey are as follows:

Registration for new users: The user interface that is developed or designed in an innovative way helps in providing registration option for the new users. The data as

Login for existing users: For the existing users, the newly designed user interface helps in providing the facility of login (Yang et al. 2015).The customers can log into their account for shopping. The appropriate as well as useful information of the customers are stored within the ERP system for managing the supply chain management of the organization.

Search for products: The customers search for the products on the e-commerce site of the organization and it helps in suggesting the products that are in the store.

Selection of products: The customers select the products according to their requirements as well as demand and all the related information with the organization are stored within the ERP system in order to provide seasonal discounts to the customers who shop beyond a limiting amount (Lamegoet al. 2014).

Payment option through mobile app: The organization helps in providing the facility of mobile app services so that the customers can buy things as well as pay with the help of mobile phone. This is mainly done due to the increase in the number of Smartphone users.

Shipping:

Description and justification of Information architecture

The cloud computing is defined as one of the distributed architecture that is mainly implemented with the help of proper as well as effective advancement in the Internet Technology. In this structure the interface of the user is mainly developed with the help of proper internet browser (Wu etal. 2015). It is identified that the main logic of the business is mainly developed at various layer of application of the cloud. With the help of appropriate development of browser technology, it is identified that the structure is very much helpful in gaining certain powerful features that include scalability, global availability, virtualization and more. It is considered as one of the internet based technology for utilizing various system software.

 The diagram reflects that it has three layers and each of the layers helps in providing very much different services. The first layer consists of servers, storage as well as networking (Tidd 2014). The second layer discusses the facility that is managed by the cloud services. In the third layers it is reflected that various mobile web services, workflow as well as cloud programming facility is provided with the client layer that generally corresponds towards the internet browser which is incorporated within the application of web database. It helps in supporting different clients as well as also assists in connecting to various software that are associated with the web services with help of portal service that is present on the cloud. It is identified that service layer generally corresponds to various web server that is present on the cloud. It helps in realizing the entire logic of the business, time transformation logic, workflow logic as well as access logic. This logics are generally encapsulated as one of the web server in order to offer access to the clients.

Technology architecture

Web services related with cloud helps in creating proper collaboration within the business application. It is identified that the various components of web services helps in visiting different standard protocols for realizing appropriate collaboration across the information.. The figure that is drawn below that helps in reflecting the customer layer is created making a comparison with the web program that is incorporated into application framework of web dataabse structure on the cloud (Abolfazliet al. 2014). It bolsters numerous customers, and associates with the product Web administrations through the entrance benefit on cloud. Benefit layer relates to the web server on the cloud. It understands entire business logic, including the time change logic, business logic, work process logic and information get to logic. These logics are generally embodied as a brought together Web server on the cloud to give access to the customer (Abbaset al. 2015). Foundation information mix layer compares to database server on the cloud utilizing big tables. It gives proper access to benefit different sources of information.

Sequencing of activities

Timelines

Refine list of CSF

The various critical success factors that are achieved by the organization include:

Implementation of cloud based system: Due to the implementation of cloud based system, all the data as well ass information are stored in clouds and as a result the various data as well as information are managed by the organization appropriately

Appropriate customer service: With the help of mobile web service as well as appropriate user interface, the organization is able to provide appropriate facility to the customers that further increase the yearly revenue of the company (Sun et al. 2015).

Appropriate management of data: The data of the organization is mainly managed appropriately with the help of cloud based ERP system. It also helps in resolving the issues that the organization faces due to backdated CRM system.

Enhancing sales: The sales of the organization mainly enhances due to increased popularity of the organization (Wallis et al. 2016). The organization is successful in implementing innovative user interface as well as mobile web services that further helps in attracting more number of customers.

Pre-implementation plan and strategies

The pre-implementation plan as well as strategies includes the following:

Projectrequirement analysis: The various requirements that are needed in order to implement the project must be analyzed in order to develop the system appropriately.

System requirement analysis: The various needs as well as system requirements of the organization must be analyzed properly for implementing the entire system within proper time as well as budget.

Required time period analysis: The time that is needed for completing the entire project successfully must be analyzed appropriately.

Project finalization: The project must be finalized so that the project managers can start the project

Project verification: The project must be verified appropriately in order to determine that the project is advantageous for both the customers as well as organizations

Project scheduling: The project scheduled properly so that the project workers have appropriate knowledge about the project execution.

Project approval: This project that is mainly implemented is cloud based. After proper planning, the first as well as foremost important step is to get proper approval for starting the development of the system.

Post- implementation plan and strategies

The various types of post plan as well as strategies include:

Prototype testing: Proper prototype testing is needed in order to determine whether the procedure is working properly or not.

Test of the system: The system must be tested appropriately in order to analyze that the system is working appropriately.

Development of the system: the system must be developed after proper testing. This is generally due to analyze the benefits of the system.

Training to the employees: Appropriate training must be provided to various employees of the organization so that they can handle the implemented system appropriately.

Charter sign off: The charter is sign off by various stakeholders of the project. It is analyzed that charter sign off is needed for making sure that the project is successfully completed.

Project closure: After proper implementation of the project, the project is closed which helps in signifying that the project is completed successfully within the organization

References

Abbas, A., Bilal, K., Zhang, L. and Khan, S.U., 2015. A cloud based health insurance plan recommendation system: A user centered approach. Future Generation Computer Systems, 43, pp.99-109.

Abolfazli, S., Sanaei, Z., Ahmed, E., Gani, A. and Buyya, R., 2014. Cloud-based augmentation for mobile devices: motivation, taxonomies, and open challenges. IEEE Communications Surveys & Tutorials, 16(1), pp.337-368.

Al-Ghofaili, A.A. and Al-Mashari, M.A., 2014, August.ERP system adoption traditional ERP systems vs. cloud-based ERP systems. In Innovative Computing Technology (INTECH), 2014 Fourth International Conference on(pp. 135-139). IEEE.

Darcy, J., Red Hat, Inc., 2015. Cloud-based directory system based on hashed values of parent and child storage locations. U.S. Patent 8,972,366.

Ficco, M., Palmieri, F. and Castiglione, A., 2015.Modeling security requirements for cloud?based system development. Concurrency and Computation: Practice and Experience, 27(8), pp.2107-2124.

Kravitz, D.W., Graham III, D.H., Boudett, J.L. and Dietz, R.S., T-Central, Inc., 2016. System and method to use a cloud-based platform supported by an API to authenticate remote users and to provide PKI-and PMI-based distributed locking of content and distributed unlocking of protected content. U.S. Patent 9,356,916.

Kravitz, D.W., Graham III, D.H., Boudett, J.L. and Dietz, R.S., T-Central, Inc., 2017. System and method to use a cloud-based platform supported by an API to authenticate remote users and to provide PKI-and PMI-based distributed locking of content and distributed unlocking of protected content. U.S. Patent 9,578,035.

Lamego, M.M., Kiani, A.M., Sanders, D., Poeze, J., Kiani, M.J.E. and Davia, A.A., Cercacor Laboratories, Inc., 2014. Cloud-based physiological monitoring system. U.S. Patent Application 14/203,243.

Sinnott, R.O. and Voorsluys, W., 2016.A scalable Cloud-based system for data-intensive spatial analysis. International Journal on Software Tools for Technology Transfer, 18(6), pp.587-605.

Sun, G., Cui, T., Yong, J., Shen, J. and Chen, S., 2015. MLaaS: a Cloud-based System for Delivering Adapative Micro Learning in Mobile MOOC Learning. IEEE Transactions on Services Computing.

Tao, F., Cheng, Y., Da Xu, L., Zhang, L. and Li, B.H., 2014.CCIoT-CMfg: cloud computing and internet of things-based cloud manufacturing service system. IEEE Transactions on Industrial Informatics, 10(2), pp.1435-1442.

Tidd, W., hopTo Inc., 2014. Cloud based system for and method of translating between disparate 3D graphics languages in client-server computing environments. U.S. Patent 8,922,569.

Todeschini, E., Deloge, S.P., Meier, T., Anderson, D., Hejl, B. and Koziol, T., Honeywell International Inc., 2015. Cloud-based system for reading of decodable indicia.U.S. Patent 9,064,254.

Wallis, L.A., Fleming, J., Hasselberg, M., Laflamme, L. and Lundin, J., 2016.A smartphone app and cloud-based consultation system for burn injury emergency care. PloS one, 11(2), p.e0147253.

Wu, D., Rosen, D.W., Wang, L. and Schaefer, D., 2015. Cloud-based design and manufacturing: A new paradigm in digital manufacturing and design innovation. Computer-Aided Design, 59, pp.1-14.

Yang, S., Zhang, X., Diao, L., Guo, F., Wang, D., Liu, Z., Li, H., Zheng, J., Pan, J., Nice, E.C. and Li, D., 2015. CAPER 3.0: A scalable cloud-based system for data-intensive analysis of chromosome-centric Human Proteome Project data sets. Journal of proteome research, 14(9), pp.3720-3728.