CHCCOM002 Use Communication to Build Relationships Case Study Assessment
Case Study Assessment
Criteria
Unit code, name and release number
CHCCOM002 - Use communication to build relationships (2)
Qualification/Course code, name and release number
- This assessment is my original work and no part of it has been copied from any other source except where due acknowledgement is made.
- No part of this assessment has been written for me by any other person except where such collaboration has been authorised by the assessor concerned.
- I understand that plagiarism is the presentation of the work, idea or creation of another person as though it is your own. Plagiarism occurs when the origin of the material used is not appropriately cited. No part of this assessment is plagiarised.
- This declaration only needs to be completed if you are not submitting your assessment online.
Assessment instructions
Table 1 Assessment instructions
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Assessment details |
Instructions |
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Assessment overview |
The objective of this assessment is to assess your skills as would be required to effectively complete tasks outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the work role. |
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Assessment Event number |
3 of 3 |
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Instructions for this assessment |
This is a case study assessment and it will be assessing you on your knowledge and performance of skills required by the unit. Your assessor will provide assessment results and feedback online, or via the feedback form at the end of this document. Note: if you are submitting through an online platform, the assessor will give you feedback via the platform. This assessment is in two parts: 1. Case Study: Self-Evaluation Report – Meeting Facilitation Skills 2. Short Answer question And is supported by: · assessment feedback |
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Submission instructions |
Where possible, complete and submit this assessment online via TAFE NSW online learning platform. Upload all the required assessment files in the assessment area on the online learning platform. Alternatively, hand all required assessment files to your assessor for marking. Make sure you have added your name to the bottom of each page of the assessment. It is important that you keep a copy of all electronic and hard copy assessments submitted to TAFE NSW and complete the assessment declaration when you have submit the assessment. |
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What do I need to do to achieve a satisfactory result? |
To achieve a satisfactory result for this assessment all questions must be answered correctly. This assessment must be your original work. You must be the only author of the work, except where such collaboration has been authorised by the assessor concerned. No part of it is allowed to be copied from any other source except where due acknowledgement is made. No part of this assessment is allowed to be plagiarised. If your assessment is not satisfactory you will be provided with feedback and asked to resubmit responses to those questions you answered incorrectly within two weeks, unless otherwise agreed with the Head Teacher where there are extenuating circumstances. The student may access their reference text, learning notes and other resources. To ensure authenticity the assessor is to check that the content in the responses are not copied directly from the learning notes or other resources. The Assessment Feedback page must be signed by both you and the assessor so you display that you have received, understood and accepted the feedback. Ensure your name appears on the bottom of each page of the submitted assessment. |
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What do I need to provide? |
Computer and/or pens and paper, internet access if submitting assessments online, ability to print or email completed assessments, calculator, student ID |
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What the assessor will provide? |
Computers, datasheets, reference text, organisational policy etc. that is referenced in the assessment. These may be hard copy or made available online. |
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Due date and time allowed |
The assessment will have a two-week turnaround and take six and a half hours. The date will be as per your assessment schedule and will be confirmed by your teacher. (A minimum of three weeks after your skills assessment) |
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Assessment feedback, review or appeals |
In accordance with the TAFE NSW policy Manage Assessment Appeals, all students have the right to appeal an assessment decision in relation to how the assessment was conducted and the outcome of the assessment. Appeals must be lodged within 14 working days of the formal notification of the result of the assessment. If you would like to request a review of your results or if you have any concerns about your results, contact your Teacher or Head Teacher. If they are unavailable, contact the Student Administration Officer. Contact your Head Teacher for the assessment appeals procedures at your college/campus. |
Specific task instructions
The instructions and the criteria in the case study below will be used by the assessor to determine whether you have satisfactorily completed the assessment. Use these instructions and criteria to ensure you demonstrate the required knowledge.
Part One
The case study for this assessment is the same as in the role play that you completed in the skills assessment.
You will participate in a Self-Evaluation Report: Meeting Facilitation Skills.
Part Two
Completion of short answer questions based on the role-play
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This will be completed outside of class time. This will not be observed by the assessor. It will take six and a half hours to complete |
Part 1: Case Study: Self-Evaluation Report – Meeting Facilitation Skills
To complete this part of the assessment, you will be required to read the Case Study Scenario below.
Case Study Scenario:
As a Team leader at the Indigo Community Services and Health Hub, you have facilitated a meeting on Wednesday afternoon last week at 2:00 pm.
You have organised, and chaired a meeting which included a client, a co-worker and an advocate from the local disability network. The meeting was about the use and location of disabled parking. You have had numerous complaints from clients who have not been able to use the disabled parking spots due to staff using the space. The staff have indicated they use the spaces because they need to drop off items and cannot find a park nearby. You have discussed these issues at the meeting and taken feedback from the participants about their input about the effectiveness of the meeting process. You have a record of the meeting invitations, meeting agenda, meeting minutes and meeting evaluations
Your manager has suggested that it would be good professional practice for you to reflect on the strengths and weaknesses of the facilitation process and has asked you to prepare a self-evaluation report for you both to discuss in supervision. A copy of the report template is included in Appendix One.
Self-Evaluation Report: Meeting Facilitation Skills
You will address the following in the report in relation to the meeting you facilitated and evaluated in Skills Assessment:
- Communication process including the use of appropriate person-centred or motivational interviewing techniques
- Outline of the issue and any relevant information about the issue
- Outline of the meeting processes including relevant policies and procedures that were referred to
- Meeting outcomes and strategies to resolve the issue
- Meeting evaluation outcomes from the participants
- Lessons learned and opportunities for improvement on behalf of the student
- Appendices such as the agenda, minutes, relevant policy
Part 2: Short Answer
- Discuss how can you maximise the participation and contributions of all meeting participants to build trust and relationships in this case study (100 -200 words)
- Outline three strategies that you could use to gather feedback on the effectiveness of the meeting process that will identify opportunities for improvement from your clients and colleagues (20- 50 words)
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Strategies to gather feedback and identify opportunities for improvement |
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1. |
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2. |
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3. |
- What are two questions you could ask to evaluate the meeting to identify opportunities for improvement? (20- 50 words)
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Questions to evaluate and identify opportunities for improvement |
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1. |
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2. |
- In the table below, provide two examples of each type of media, and describe how each type of media could be used to connect with clients and service users of an organisation.
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Digital Media |
Examples |
How you could use it |
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a) Web |
1. | |
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2. | ||
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b) Social Media |
1. | |
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2. | ||
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c) Podcast |
1. | |
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2. | ||
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d) Newsletter and broadcasts |
1. | |
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2. | ||
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e) Tablets and applications |
1. | |
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2. | ||
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f) Videos |
1. | |
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2. |
- Describe how you could use:
- Collaboration skills with the meeting participants
- Confrontation skills with the meeting participants.
(25 – 50 words for a and b in total)
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Collaboration Skills |
Confrontation Skills |
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