CHCADV005 Provide systems advocacy services

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Assessment Task 1: Workplace Project – Issue Identification

TASK SUMMARY

For this task, you are required to conduct research and consult with stakeholders in the workplace to identify an issue that represents a breach of the human rights of a particular client or group. You will then complete an issue identification report.

A template has been provided below for you to fill out and submit. It is highly recommended that you read through each section of the template so you know what you need to address. It may also give you a better idea of which clients you can work with and write about – as some clients may not address all of the criteria in the template.

RESOURCES AND EQUIPMENT REQUIRED TO COMPLETE THIS TASK:

Personnel

Access to clients
Access to workplace personnel, such as colleagues and your supervisor

Resources

Access to your workplace.
Microsoft Word or another word processing program
A computer or laptop
The internet
Access to the learning materials and resources
Access to any relevant workplace documentation to assist you with your work
Access to workplace policies and procedures

Template

Issue identification report template

STUDENT INSTRUCTIONS FOR TASK 1

For this task you are required to conduct research and gather information to identify an issue that represents a breach of the human rights of a particular client or group (such as those with mental health issues or the ATSI community, for example). This will involve:

Conducting research to identify issues
Consulting with relevant stakeholders to identify issues

You may work directly with the clients and stakeholders involved or be supporting a senior staff member or supervisor. You may be employed at the service or be on a work placement.

Research

You must refer to a range of sources during your research, such as:

Internal documents, such as client feedback or evaluations, processes and procedures, reports, etc.
External sources, such as reports, media releases, formal inquiries and submissions from other agencies or organisations that relate to the issue you’ve identified or to identify an issue. Here you want to know if other agencies or organisations are experiencing the same issue, or whether someone else has identified or addressed this issue.
Relevant government policy legislation, regulations and codes of practice.
Your own knowledge and experiences.
Stakeholders that you must consult with include colleagues, clients, carers, internal agencies (such as your organisation’s Advisory Committee) or other relevant stakeholders.

Consultation

It is expected that as part of your consultation you will:

Obtain feedback from those directly or indirectly affected by service delivery (stakeholders) to identify gaps in service delivery and where improvements can be made
Determine the culturally-specific needs of the affected client or group for these services, and to compare to current practice to identify gaps in cultural competence

Use the Issue Identification Report template below to document information gathered during your research and consultation activities.

Each section in the template provides guidance as to what you must discuss. Provide clear and detailed responses to each item. You must reference your sources of information.

Remember privacy and confidentiality principles when completing your report. Refer to clients using terms such as Client A, Client 1 and so on. Do not include any information in you report that could identify your client (such as location, their workplace, names of places frequented by the client, etc.).

Once you have completed your report, ask your supervisor to confirm that you have gathered your information through research and consultation in the manner described by asking them to sign the bottom of the report.

Issue Identification Report
Client /Client group:
Student name	Assessment task
Supervisor name	Date completed
Workplace
1. The Issue
Identify the issue
How does this issue represent a breach or potential breach of this client’s/group’s human rights?
What is the potential cause of this issue? Eg: structural, political and social
How does this issue relate to community, social and government policy?

2. Research
What internal documents did you refer to, and what was the relevance of these documents to the issue? List at least two internal documents.
What external documents did you refer to, and what was the relevance of these documents to the issue? External documents must include: applicable legislation, applicable government policy documents, and at least two others.
3. Consultation
Which stakeholders did you consult with to identify the issue, and what was the relevance of this consultation to the issue? List at least three stakeholders that you consulted with, and briefly summarise the information provided that helped you to identify the issue
4. Service Delivery
Which services and/or aspects of service delivery does this issue impact?
How did you establish that service delivery was impacted?

What are the main concerns and/or gaps in service delivery that may exacerbate the issue?
5. Cultural Competence
How are the cultural safety or needs of this client or group impacted by this issue?
Which aspects of service delivery will be affected by a review of cultural competency?
This information will be presented at the first meeting of the change committee, and will also be included in the Project Plan (Assessment Task 2).
Supervisor comment
Supervisor signature

Assessment Task 2: Workplace Project – Change Committee and Project Plan

TASK SUMMARY

During your work placement, you must form a change committee and schedule and attend an initial meeting to define the issue

Once this is completed, you will prepare a project plan for systemic change.

PART A:WORKPLACE PROJECT –FORM A CHANGE COMMITTEE

SUMMARY OF PART A

For this task you must form a change committee, then schedule and attend the initial meeting to define the issue identified in Assessment Task 1.

RESOURCES AND EQUIPMENT REQUIRED TO COMPLETE THIS TASK:

Personnel

? Access to workplace personnel, such as colleagues and your supervisor

Resources

Access to your workplace.
Microsoft Word or another word processing program
A computer or laptop
The internet
Access to the learning materials and resources
Access to workplace policies and procedures
Access to any relevant workplace documentation to assist you with your work

STUDENT INSTRUCTIONS FOR TASK 2–PARTA

1. Form a change committee

In consultation with your workplace supervisor, form a change committee with a minimum of four members.

This committee could be made up of colleagues, supervisors, managers and/or carers within your organisation or across organisations, and representatives of relevant community groups or government agencies where possible.

At least one committee member must be a client or representative of the client/group, or the representative of a community action/working group who will represent the needs and interests of the client/group.

Those involved in the change committee must be directly or indirectly affected by the issue/s you have identified, or have the knowledge and expertise to provide relevant information or advice, and will support you in your cause.

The responsibilities of the committee will be to:

Attend at least two committee meetings for the duration of the campaign
Provide input into the issue and solutions for change
Consult with individuals and/or groups affected by the issue
Develop a mission statement for the committee
Develop project goal/s
Develop strategies and an action plan for change
Consult with community groups to obtain support
Consult with government agencies to advocate for change
Identify service improvements required within your organisation to address the issue ? Identify how coordination of services across organisations can be improved ? Campaign for change using media where appropriate.

2. Prepare for the initial committee meeting

Prepare and distribute an email to all committee members to schedule and invite them to attend the first meeting. Include information about the purpose and function of the committee, with an agenda of topics to be discussed.

The purpose of the initial meeting will be to:

Present the research you gathered in the previous activity for exploration and comment
Define an issue that represents a breach or potential breach to the rights and interests of a particular client or group, and which will become the focus of your campaign
Develop a project goal– what are you going to do? What policy change do you want to effect?
Develop strategies to campaign for change – how are you going to achieve your goal?
Identify key internal and external stakeholders that will be involved or invited to participate in the campaign
Develop a project plan that identifies how strategies will be implemented, and outlines the roles, responsibilities and tasks of each member. Review the Project Plan template (Part B) before the meeting, so that you fully understand what needs to be included in the Plan.

You must submit a copy of this email to your assessor.

3. Conduct the initial meeting according to its purpose and prepare the project plan

Appoint a committee member to record the meeting via minute note taking. Your workplace supervisor must sign off on the meeting minutes. You must submit a copy of the meeting minutes to your assessor.

4. Complete the committee checklist

Complete the change committee checklist below and submit to your assessor.

Change Committee Checklist
Student name	Assessment task
Supervisor name	Date completed
Workplace
CHANGE COMMITTEE CHECKLIST
CHANGE COMMITTEE	DESCRIPTION

Describe the following about your change committee:

¨ Are there at least four committee members?

¨ List all committee members and their roles in the organisation or community group

¨ Did you ensure at least one committee member

is a client or representative of the client/group, or the representative of a community action/working group who will represent the needs and interests of the client/group? Provide a brief description.

COMMITTEE RESPONSIBILITIES

YES OR NO AND DATE EACH POINT WHEN IT OCCURRED

–IF NO PLEASE DESCRIBE WHY

Did you ensure that you and the committee:

¨ Attended at least two committee meetings for the duration of the campaign?

¨ Provided input into the issue and solutions for change?

¨ Consulted with individuals and/or groups affected by the issue?

¨ Developed a mission statement for the committee?

¨ Developed project goal/s?

¨ Developed strategies and an action plan for change?

¨ Consulted with community groups to obtain support?

¨ Consulted with government agencies to advocate for change?

¨ Identified service improvements required within your organisation to address the issue?

¨ Identified how coordination of services across organisations can be improved?

¨ Campaigned for change using media where appropriate?

PREPARATION AND AGENDA OF THE INITIAL COMMITTEE MEETING

YES OR NO AND DATE EACH POINT WHEN IT OCCURRED

–IF NO PLEASE DESCRIBE WHY

Did you:

¨ Prepare and distribute an email to the members to schedule and invite them to attend the first meeting? (Attach the email to this checklist)

¨ Include information about the purpose and function of the committee, with an agenda of topics to be discussed?

¨ Present the research gathered in the previous activity for exploration and comment?

¨ Define an issue that represents a breach or potential breach to the rights and interests of a particular client or group, and which will become the focus of the campaign?

¨ Develop a project goal?

¨ Develop strategies to campaign for change – how are they are going to achieve the goal?

¨ Identify key internal and external stakeholders that will be involved or invited to participate in the campaign?

¨ Develop a project plan that identifies how strategies will be implemented, and outlines the roles, responsibilities and tasks of each member?

CONDUCT THE MEETING

YES OR NO AND DATE EACH POINT WHEN IT OCCURRED

–IF NO PLEASE DESCRIBE WHY

Did you:

¨ Conduct the initial meeting according to its purpose, and to prepare the project plan?

Please attach the Meeting minutes.

PREPARATION AND AGENDA OF THE INITIAL COMMITTEE MEETING

YES OR NO AND DATE EACH POINT WHEN IT OCCURRED

–IF NO PLEASE DESCRIBE WHY

PREPARATION AND AGENDA OF THE INITIAL COMMITTEE MEETING

YES OR NO AND DATE EACH POINT WHEN IT OCCURRED

–IF NO PLEASE DESCRIBE WHY

Did you:

¨ Prepare and distribute an email to the members to schedule and invite them to attend the first meeting? (Attach the email to this checklist)

¨ Include information about the purpose and function of the committee, with an agenda of topics to be discussed?

¨ Present the research gathered in the previous activity for exploration and comment?

¨ Define an issue that represents a breach or potential breach to the rights and interests of a particular client or group, and which will become the focus of the campaign?

¨ Develop a project goal?

¨ Develop strategies to campaign for change – how are they are going to achieve the goal?

¨ Identify key internal and external stakeholders that will be involved or invited to participate in the campaign?

¨ Develop a project plan that identifies how strategies will be implemented, and outlines the roles, responsibilities and tasks of each member?

CONDUCT THE MEETING

YES OR NO AND DATE EACH POINT WHEN IT OCCURRED

–IF NO PLEASE DESCRIBE WHY

Did you:

¨ Conduct the initial meeting according to its purpose, and to prepare the project plan?

Please attach the Meeting minutes.

PART B:WORKPLACE PROJECT –PROJECT PLAN

SUMMARY OF TASK 2:PART B

For this task, you must prepare a project plan for systemic change. This task requires you to:

Develop a project plan
Develop an action plan, outlining strategies
Develop a communication plan
Make a submission to management for the resources identified in your project plan
Identify and document how your proposed goal and strategies are linked to broader government policy
Identify the actual and potential barriers and areas of conflict that might hinder your progress towards achieving your goal/s
Identify and document the media tools you can access and use to campaign your cause

RESOURCES AND EQUIPMENT REQUIRED TO COMPLETE THIS TASK:

Personnel

Access to workplace personnel, such as colleagues and your supervisor.

Resources

Access to your workplace
Microsoft Word or another word processing program
A computer or laptop
The internet
Access to the learning materials and resources
Access to any relevant workplace documentation to assist you with your work. ? Access to workplace policies and procedures
Access to any relevant workplace documentation to assist you with your work.

Template

Project Plan Template (SD Project Plan)

STUDENT INSTRUCTIONS FOR TASK 2–PARTB

1. Project plan

For this part of the task, you will need to complete the following project plan as indicated in each section. A template has been provided for you to fill out, which includes questions and/or prompts to guide you as to what is required. You can write on the hard copy template provided or you can type out your responses if you feel you may not have enough space or want to write more. There is no word limit for each entry – just ensure that you provide as much detail as possible so that your assessor is able to determine that you have met the requirements of the task.

Your project plan must include the following:

Mission statement. Write a mission or policy statement: what is the purpose of the committee? What does the committee want to achieve?
Project title.
Background/context. Identify the background or context for this proposed change.
Project goals. Write a SMART project goal. What does the committee want to achieve or change? What are you working for?
Project outcomes. What is the desired result? How will service delivery be improved? How will coordination between services be improved? Who will benefit? How will they benefit?
Committee members. List the committee members, including their name, current role and their function in the committee. The function of each committee member will be directly related to established purpose of the committee, and planned strategies and actions.
Key stakeholders. Identify and list the internal and external stakeholders who are affected by this issue and/or can support your cause in some way. It is expected that you have already contacted each stakeholder to obtain his or her support or to raise awareness of your cause. Stakeholders may include:

−	Colleagues, carers and management
−	Clients and consumers
−	Consumer advisory committee in your organisation
−	Community / action groups
−	Government agencies and organisations who can contribute to policy development or change at the local, state and/or federal level
−	The public
−	The media

You must develop at least three strategies that will help you to achieve your goal/s. Note the following conditions:

− At least one strategy must be aimed at improving service delivery across the organisation to address the identified issue or need

− At least one strategy must be aimed at improving coordination between services across organisations and agencies, such as to ensure that gaps in service delivery can be coordinated with other organisations

Project Plan
Student name	Assessment task
Supervisor name	Date completed
Workplace
Mission Statement
Project Title
Background/Context
Project Goal/s
Project Outcomes
Committee Members
Key Stakeholders
Strategies

1. Action Plan

Complete the action plan template provided, outlining:

At least one strategy to improve service delivery
At least one strategy aimed at improving coordination between services across organisations and agencies.
At least one strategy to develop working relationships with other services and community groups to promote and advocate improved linkages and service coordination

Action Plan
Action/strategy	Monitoring and evaluation	Responsible	Timeframe	Required resources	Relevant stakeholders
Strategy #1:
Strategy #2:
Strategy #3:

1. Communication Plan

3. Communication Plan

Use the communication plan template provided to document how you will communicate with each stakeholder, including frequency, method of communication (such as a meeting), and the purpose of the communication.

Include here the opportunities you pursued to advocate, mediate and negotiate through community organisations and government agencies.

Communication Plan
Stakeholder	Purpose of communication (what must be communicated)	Preferred method/s of communication	Frequency of communication

4. Required Resources

You must make a submission to management for the resources identified in your project plan that you will need when you implement the project. You are expected to argue your case for obtaining the necessary resources.

Complete the resources required template to identify and document:

The required resources
The cost of these resources
For human resources, the approximate time required of each human resource
The benefit of utilising each resource to achieving the overall project goal

Required resources

Why resource is needed

5. Links to government policy

In this section, you need to identify and document how your proposed goal and strategies are linked to broader government policy.

For example: how does your proposed change align to existing government policy? It is important that management and stakeholders understand how they’re contributing to the ‘bigger picture’ by supporting your cause.

Goal/strategy

How it aligns to existing government policy

6. Constraints

Identify the actual and potential barriers and areas of conflict that might hinder your progress towards achieving your goal/s. Propose methods for overcoming barriers and areas of conflict, including how you might negotiate or mediate to overcome these barriers or areas of conflict.

Barrier/constraints/conflicts

Potential solutions

7. Media plan

Identify and document the media tools you can access and use to campaign your cause. You must identify relevant print and electronic media that will assist you to promote your cause. Note that it is not a requirement of this assessment that you pursue media opportunities, however, you are expected to know which media tools will be useful for your campaign.

Media item

Use

8. Implement the project plan

Submit the project to committee members and key stakeholders for their approval.
Update the project plan as required and implement the project.
As part of implementation, it is expected that you will execute your Communication Plan and Action Plan.
You will be expected to document your consultation activities in the next Assessment task as part of your Progress Report. Thus, communicating with committee members and key stakeholders to effect change is a crucial aspect of implementation.

SUBMISSION REQUIREMENTS FOR TASK 2:

Project Plan
Action Plan
Communication Plan
Resources Plan
Government Policy Plan
Solving Barriers Plan ¨ Media Plan

Assessment Task 3: Workplace Project – Progress Report and FAQ

TASK SUMMARY

This task is divided into two parts:

Part A – For this task you are required to meet with the committee to review the progress of the Project plan. After the meeting, you will be required to prepare a progress report.

Part B – You must to prepare a FAQ based on your experiences that can be distributed to others in the organisation who are considering undertaking advocacy work or want to develop their advocacy skills and knowledge.

PART A:WORKPLACE PROJECT –PROGRESS REPORT

SUMMARY OF TASK 3:PART A

For this task you are required to meet with the committee to review the progress of the Project plan. After the meeting, you will be required to prepare a progress report.

RESOURCES AND EQUIPMENT REQUIRED TO COMPLETE THIS TASK:

Personnel

? Change committee members (clients and stakeholders)

Resources

Access to your workplace.
Microsoft Word or another word processing program
A computer or laptop
The internet
Access to the learning materials and resources
Access to workplace policies and procedures
Access to any relevant workplace documentation to assist you with your work

Template

Progress report template (SD Progress Report)

STUDENT INSTRUCTIONS FOR TASK 3:PART A

For this assessment task, you must prepare a progress report to document the progress towards achieving stated goals in your project plan and ultimately systemic change.

Prepare a progress report to identify successes and setbacks, and opportunities for improvement.

A template has been provided for you to fill out, which includes questions and/or prompts to guide you as to what is required. You can write on the hard copy template provided or you can type out your responses if you feel you may not have enough space or want to write more. There is no word limit for each entry – just ensure that you provide as much detail as possible so that your assessor is able to determine that you have met the requirements of the task.

To prepare this report, you must:

Meet with the committee to review progress
Report on your communication with relevant stakeholders as per the Communication Plan in the Project Plan
Identify successes and setbacks
Identify required changes to project
Identify opportunities for improvements
Develop or modify strategies based on progress

Part A: Progress Report
Student name	Assessment task
Supervisor name	Date completed
Workplace
What is the status of the Action Plan, and how is the committee’s overall progress towards achieving the desired change?
What are the lessons learned so far?
What opportunities for improvements have been identified?
What changes are required to our Strategies and the Action Plan?
Which stakeholders have you communicated with (as per the Communication
Plan), in what form did this communication take place, and what were the outcomes of each communication activity? How has each communication helped you to work towards your goal?
Supervisor comment
Supervisor signature

PART B:WORKPLACE PROJECT –FAQ

SUMMARY OF TASK 3:PART B

You are now required to prepare a FAQ based on your experiences that can be distributed to others in the organisation who are considering undertaking advocacy work or want to develop their advocacy skills and knowledge.

RESOURCES AND EQUIPMENT REQUIRED TO COMPLETE THIS TASK:

Resources

Access to a computer, printer, Internet and email software (if required)
Access to Microsoft Word (or a similar program)
Access to a workplace environment (this may be a service for workplace placement purposes or your own workplace)
Access to workplace policy and procedures

Template

FAQ Template

STUDENT INSTRUCTIONS FOR TASK 3:PART B

For this assessment task, you will prepare a FAQ (Frequently Asked Questions) based on your experiences that can be distributed to others in your organisation who are considering undertaking advocacy work or want to develop their advocacy skills and knowledge.

A template has been provided for you to fill out, which includes questions. You can write on the hard copy template provided or you can type out your responses if you feel you may not have enough space or want to write more. There is no word limit for each entry – just ensure that you provide as much detail as possible so that your assessor is able to determine that you have met the requirements of the task.

Answer the following questions to complete this FAQ document.

Part B: FAQ
Student name	Assessment task
Supervisor name	Date completed
Workplace
What is the relationship between human rights and human needs?
What is the Universal Declaration of Human Rights, and how does it apply to my advocacy work?
What are the three main functions of advocacy, and how can these be applied to promote my cause?
When working with clients to advocate for change, what are my duties of care responsibilities?
When working with clients to advocate
for change, what are the mandatory reporting requirements?

When working with clients to advocate for change, how can I avoid discriminatory practices?

When working with clients to advocate for change, how can I ensure their privacy and confidentiality?

When working with clients to advocate for change, how can I ensure informed consent?

When working with clients to advocate for change, how do I check for Power of Attorney arrangements?

When working with clients to advocate for change, who are under the age of 18, what process must I follow?

When working with

clients to advocate for change, balance between the rights of the general community and rights of people with specific issues?

What level of political influence exists at local and state government levels that will help to promote my cause and effect change?

When working with clients to advocate for change, what are the

recommended tools and forums for consultation, participation and inclusive decisionmaking?

When advocating for change in my organisation, what processes should I follow to ensure that my cause aligns to the organisational strategic goals and objectives?

How might our industry’s culture impact on the effectiveness of advocating for change?

What leadership models and skills will be useful as a change leader?

What management duties and

responsibilities can I expect to undertake as a change leader?

If a client experiences a breach of their rights while receiving a service in our organisation, what is the complaint-handling process?
If a client experiences a breach of their rights while receiving a service from our organisation, what external legal avenues are available to them should they be dissatisfied with the outcomes of the complaint-handling process?
I am considering advocating for change for clients with one of the following issues. What is an advocacy issue that has been identified or addressed for this group, and where can I go for more information? –
Clients at risk of self-harm
Gender issues: – Women – Men
Clients under the age of 18
The aged
Clients with disabilities
Clients with a chronic illness
Community education

Community education

ATSI clients

Clients with mental health issues

Migrants and refugees

Culturally and linguistically diverse clients

Clients who identify as

LGBTIQA+

Clients who abuse alcohol and/or drugs

Unit (CHCADV005) Competency Reflective Practice Journal

Reflect on your practice as a CHC53315 Diploma of Mental Health student and identify how you have met this unit competency:

Students need to write down what tasks were carried out. What resources/equipment/aids that you found most useful. What students learned to meet the unit of competency? Please note your responses on the lines provided below.

A journal is a confidential record of your activities and reflections. When writing your journal, don’t be too concerned with neatness, grammar and punctuation, but rather focus on being spontaneous, open and honest in your reflections. Your journal entries should not just be lists of what you did each shift but how you felt, what you learned and how you could improve.

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