SITXHRM003 Assessment 1

Question 1

List 5 roles and functions performed by supervisors and managers:

Answer may include (but not limited to):

·          

Note: Trainer may also use knowledge of job functions, such as Supervise F&B Staff, Monitor waiting staff, etc.

Question 2

Match the leadership style on the left to the description on the right:

Authoritarian or autocratic leadership

Participative or democratic  

Laissez-faire style

Transactional leadership

Transformational leadership

Situational leadership

1.       Gives guidance to the team, but also seek their input and opinions when making decisions.

2.       Involves somebody speaking from a position of power and exercising tight control over their subordinates.

3.       Involves giving people a job and a possible direction and letting them do it themselves.

4.       Involves modifying your style of leadership to suit the particular situation.

5.       Involves setting out clear goals and objectives, along with the corresponding rewards and punishment.

6.       The leader will offer some kind of personal transformation to the follower.

Question 3

List 4 important skills (or characteristics) of members of an effective team:           

1.

2.

3.

4.

Question 4

List the 3 individual job roles of members in YOUR team, and describe what each role does.

Job Role 1:                        Job Function:

Job Role 2:                        Job Function:

Job Role 3:                        Job Function:    

Question 5

List 4 common problems teams may encounter.

1.

2.

3.

4.

Question 6

What does ‘Group Dynamics’ mean?

Question 7

List 6 advantages of working as a team, as opposed to working individually.

1.

2.

3.

4.

5.

6.

Question 8

As a leader, the most important part of being a leader is setting a good example. Why is this?

Question 9

List 3 ways you can act to send a positive message to your team as a leader:

1.

2.

3.

Question 10

What is a manager’s role in achieving company goals?

Question 11

Why must you show your staff that you support the business goals?

Question 12

List 4 reasons why treating people with integrity, respect and empathy will help you manage your team.

1.

2.

3.

4.

Question 13

If you don’t treat people with respect (for example use fear and threats) this can have a negative effect on your team. List 4 examples of how lack of respect can negatively impact on a team:

1.

2.

3.

4.

Question 14

Fill in the following gaps

There are 3 types of goals you need to set, they are;

                     term

                     term

                     term

Question 15

List 3 methods you could use to help your team to monitor the progress of meeting goals:

1.

2.

3.

Question 16

Setting KPIs helps to keep the organisational goals, in line with the plans and objectives of your team.

List 3 good KPIs that might help your team achieve the organisational goals.

1.

2.

3.

Question 17

Why is setting a KPI of ‘increased sales’ a bad KPI for helping your team achieve business goals?

Question 18

What type of communication methods can you use to help a team become more independent (and take responsibility for their own work)?

1.

2.

3.

Question 19

You must inform staff of what is expected in their individual role or activities they undertake. One example is making sure you have told them expected outcomes – list 4 other aspects you must clearly communicate to them:

1.

2.

3.

4.

Question 20

How can encouraging open communication and innovative thinking help your team meet goals?

1.

2.

3.

Question 21

List 3 innovations in the hospitality industry, that you may discuss with your team:

1.

2.

3.

Question 22

Why is encouraging and rewarding staff important?

Question 23

List 3 ways to reward individual or team performance.

1.

2.

3.

Question 24

List 3 benefits of communicating with your staff and involving them in making decisions.

1.

2.

3.

Question 25

List 3 ways to show your employees that you support and value open communication within the team

1.

2.

3.

Question 26

As a manager or team leader you need to communicate the important ideas, plans and objectives. List 3 pieces of data or information the team may need full access to.

1.

2.

3.

Question 27

How does having your team fully informed about business objectives and goals help the business?

Question 28

When someone has a criticism of your team’s performance why does this reflect badly on you?

Question 29

What does using feedback provide team members with?

Question 30

Finish this sentence. If the employee has done a good job, then the feedback should be......

Question 31

Finish this sentence. If you need to provide criticism to an employee, then the feedback should be......

Question 32

List 3 benefits of delegation

1.

2.

3.

Question 33

List 3 reasons managers don’t delegate.

1.

2.

3.

Question 34

How does increasing an employee’s level of responsibility gradually help the employee overcome some barriers to delegation?

Question 35

Why is it important to make an effort to develop individuals within your team?

Question 36

List 3 ways you can help individuals develop within a team

1.

2.

3.

Question 37

You can use KPIs which can help you monitor team performance, to make sure your team is progressing towards achieving goals. What does ‘KPI’ stand for?

Question 38

KPIs should conform to the SMART principle. What does S.M.A.R.T. stand for?

Question 39

How often should you provide coaching or mentoring to your team?

Question 40

List 2 aspects which can affect how much coaching or mentoring a person may need.

1.

2.

Question 41

When it comes to motivation – what is more important to most people than money?

Question 42

Why is recognising and rewarding good performance important?

Question 43

List 3 methods to reward good performance of team members:

1.

2.

3.

Question 44

What are motivational theories?

List 3 examples of motivational theories

1.

2.

3.