SITXHRM001 Assessment Task 1

Observation

Instance 1

Instance 2

Instance 3

Instance 4

Tasks to be coached

Step by step hand washing

Polishing glassware

How to carry 3 plates

Clean and sanitise work bench

Dates

03/06/2020

03/06/2020

03/06/2020

03/06/2020

Instance

Date

Duration from ... to...

Task to be coached

Instance 1:

03/06/2020

10:00AM-10:10AM

Step by step hand washing

Candidate:

Cathy

10:15AM-10:25AM

1,Wet your hands with clean, running water (warm or cold), turn off the tap, and apply soap.

2,Lather your hands by rubbing them together with the soap. ...

3,Scrub your hands for at least 20 seconds. ...

4,Rinse your hands well under clean, running water.

5,Dry your hands using a clean towel or air dry them.

Instance 2:

03/06/2020

Polishing glassware

Candidate:

Henrik

10:00-10:11

water and detergent solution.

Rinse glassware completely,

Then apply steam or light concentration vinegar-water

Then polish the glassware with microfiber cloth until traceless.

Store carefully at right location.

Instance 3:

03/06/2020

11:00-11:15

How to carry 3 plates

Candidate:

Stephen

1. The first plate

1) Seize the 1st plate with your right hand: Your thumb on the edge of the plate, your other fingers under.

2)Put it on your left hand between your little finger and your thumb, put the fingers flat under the plate

2. The second plate

Put the second plate on the high part of your palm.  

3.       The third plate

Take the third plate with your right hand: your thumb on the edge of the plate, your other fingers under.

4. Serve the guests

1) Put each plate in front of the guest, from the right.

2) Respect precedence

Instance 4:

03/06/2020

11:00-11:15

Clean and sanitise work bench

Candidate:

Jason

1. Throw the residue of the workbench into the trash can 2. Wipe the workbench with hot soapy water 3. Scrub the excess deposits with a soft object 4. Rinse the workbench and spray it with disinfectant 5. Finally use one Paper towel dry surface

Training Objective

(What is to be achieved?)

Resources

Time

Activities

Step by step hand washing procedures

Hand washing

2mins

Explanation:

1,Wet your hands with clean, running water (warm or cold), turn off the tap, and apply soap.

2,Lather your hands by rubbing them together with the soap. ...

3,Scrub your hands for at least 20 seconds. ...

4,Rinse your hands well under clean, running water.

5,Dry your hands using a clean towel or air dry them.

1min

Silent Demonstration:

Show the trainee how is the right way to washing hand.

1min

Demonstration and Explanation:

Explanin the detail and matters which need attention according step by step.

2mins

Trainee Explanation:
Ask the trainee to repeat the procedure by his/her own.

1min

Trainee Demonstration:

Ask the trainee try to done the hand washing procedure by his/herself under trainer’s guidance.

2mins

Trainee Practice:

Let the trainee to keep practice the hand washing ,make sure he/she doing right way.

1min

Feedback:

Give the feedback to trainee,let he/she know what has done well,and which need to improve in the future life.

To Who?

Reason

Cathy

Because she don’t know washing hand the right way.

Training Objective

(What is to be achieved?)

Resources

Time

Activities

Polishing Glassware

Clean wine glasses

Microfiber cloth

Steam or vinegar-water solution and sanitize

Glassware rack

1min

Explanation:

water and detergent solution.

Rinse glassware completely,

Then apply steam or light concentration vinegar-water

Then polish the glassware with microfiber cloth until traceless.

Store carefully at right location.

1min

Silent Demonstration:

To show the trainee the right procedures of polishing glassware.

1min

Demonstration and Explanation:

Explain the detail and matters which need attention according step by step.

1min

Trainee Explanation:

ask the trainee to retell the procedure in his/her own word.

1min

Trainee Demonstration:

Ask the trainee try to done the glassware polishing procedure by his/herself under trainer’s guidance

5mins

Trainee Practice:

Let the trainee keep practice the polishing, to improve his/her skills.

1min

Feedback: Give feedback to the trainee, ensure what he/she has done well, and which still have to be careful in the future work.

To Who?

Reason

To all new hires

To improve staff’s cleaning glassware skills, avoid they leave any fingerprint on glassware.

Training Objective

(What is to be achieved?)

Resources

Time

Activities

3 plates carrying Technique

1min

Explanation:

1. The first plate

1) Seize the 1st plate with your right hand: Your thumb on the edge of the plate, your other fingers under.

2)Put it on your left hand between your little finger and your thumb, put the fingers flat under the plate

2. The second plate

Put the second plate on the high part of your palm.  

4.       The third plate

Take the third plate with your right hand: your thumb on the edge of the plate, your other fingers under.

4. Serve the guests

1) Put each plate in front of the guest, from the right.

2) Respect precedence

2mins

Silent Demonstration:

To show the trainee the right technique how to carry the plate

2mins

Demonstration and Explanation:

To Explain the trainee clearly and show some picture of carrying 3 plates

2mins

Trainee Explanation:

Tell the trainee to repeat how to carry the plate

4mins

Trainee Demonstration:

Ask the trainee try to carry the plate with the right technique with all the step

3mins

Trainee Practice:

Let the trainee keep practice after service and make sure he/she was doing the right way, to improve his/her skills.

min

Feedback:

Give feedback to the trainee make sure  he/she done well

To Who?

Reason

To all new trainee

To improve staff’s carrying 3 plates skills

Training Objective

(What is to be achieved?)

Resources

Time

Activities

Clean and Sanitise work bench 

1 Trash bin

2 Hot soapy water

3 Soft objects

4 Disinfectants

5 Paper towels

6 wet towels

1mins

Explanation:

Regular and effective cleaning and disinfection facilities can better prevent pollution and eliminate potential safety hazards

1 mins

Silent Demonstration:

1. Throw the residue of the workbench into the trash can 2. Wipe the workbench with hot soapy water 3. Scrub the excess deposits with a soft object 4. Rinse the workbench and spray it with disinfectant 5. Finally use one Paper towel dry surface

1mins

Demonstration and Explanation:

1 Be careful not to scratch the surface of the workbench when removing the deposits, as this will accumulate bacteria and promote reproduction

2 Be sure to clean up after using disinfection water to avoid cross-contamination of food

2 mins

Trainee Explanation:

Briefly explain the importance of cleaning and sanitise the workbench

3 mins

Trainee Demonstration:

Follow correct procedures

5 mins

Trainee Practice:

Keep the trainee operating 3 times to deepen the memory

2 mins

Feedback:

Comment and point out loopholes and areas that need attention

To Who?

Reason

All  trainee

Improve work efficiency and technology to avoid unnecessary injuries and losses, and pave the way for future work