SIT50416 Diploma in Hospitality Management

Details of Assessment

Term and Year

Time allowed

Assessment No

2

Assessment Weighting

50%

Assessment Type

Case Study Analysis, Written Reports and Role plays

Due Date

Room

Details of Subject

Qualification

SIT50416 Diploma in Hospitality Management

Subject Name

WHS and Regulations

Details of Unit(s) of competency

Unit Code (s) and Names

SITXGLC001 Research and comply with regulatory requirements

SITXWHS004 Establish and maintain a work health and safety system

Purpose of the Assessment

The purpose of this assessment is to assess the student in the following learning outcomes:

Competent (C)

Not Yet Competent

(NYC)

SITXWHS004 Establish and maintain a work health and safety system

1.1.Access and interpret key legislative documents to ensure WHS system complies with regulatory requirements, standards and codes.

1.2.Design a WHS management system to suit characteristics and needs of the organisation, in consultation with appropriate personnel.

1.3.Identify and provide adequate financial, human and specialist external resources to address WHS management practices.

1.4.Develop and clearly articulate WHS policies and procedures in a format readily accessible to all personnel.

1.5.Define and allocate health, safety and security responsibilities within relevant job descriptions.

1.6.Consult with key personnel, and develop and implement a plan for WHS training requirements.

1.7.Establish and monitor a system for keeping WHS records.

1.8.Establish and maintain systems to ensure communication of WHS information to personnel.

2.1.Establish and maintain appropriate consultative processes to suit characteristics and needs of organisation.

2.2.Plan for and ensure that consultation is conducted at times designated by legislation.

2.3.Resolve issues raised through consultation.

2.4.Provide employees with accessible information on the outcomes of consultation.

3.1.Develop or access hazard identification and risk assessment templates that incorporate criteria for assessing risks.

3.2.Plan for and ensure systematic hazard identification at times designated by legislation.

3.3.Develop procedures for the ongoing identification of types of hazards designated by legislation.

3.4.Develop procedures for the assessment and control of risks associated with identified hazards.

3.5.Nominate within procedures the roles and responsibilities of personnel for hazard identification, risk assessment and risk control.

3.6.Take a lead role in controlling risks, including implementing interim or emergency solutions.

3.7.Manage the response to any incident or accident, and follow legislative requirements for notifying and cooperating with WHS government regulators.

4.1.Assess and maintain ongoing compliance with occupational health and safety (OHS) or WHS legislation and regulatory requirements, standards and codes.

4.2.Consult with a range of personnel to elicit feedback on WHS policies, procedures and practices.

4.3.Assess effectiveness of WHS management practices and develop, implement, document and communicate improvements and changes to the WHS system.

SITXGLC001 Research and comply with regulatory requirements

1.1. Identify sources of information for compliance with laws and licensing for business operations.

1.2. Evaluate areas of business operation and determine scope of compliance requirements.

1.3. Access regulatory information relevant to specific business operation.

1.4. Identify risks, penalties and consequences of non-compliance.

1.5. Assess and act on need for specialist legal advice.

2.1. Develop and clearly articulate regulatory policies and procedures in a format readily accessible to all personnel

2.2. Nominate the roles and responsibilities of personnel for regulatory compliance in policies and procedures

2.3. Distribute policies, procedures and legal information to personnel at appropriate times

2.4. Organise information updates for personnel to ensure their knowledge of roles and responsibilities for legal compliance

3.1. Communicate with regulatory authorities when planning business operations and submit required documentation

3.2. Maintain business and occupational licences and check contractor compliance to avoid risk to business

3.3. Continuously evaluate business operations for non-compliance and implement modifications

4.1. Identify and use a range of opportunities to maintain knowledge of current regulatory requirements

4.2. Use organisational communication methods to share updated regulatory knowledge

4.3. Continuously review and distribute plans, policies and procedures for compliance with current laws and licensing requirements

Assessment/evidence gathering conditions

Each assessment component is recorded as either Competent (C) or Not Yet Competent (NYC). A student can only achieve competence when all assessment components listed under “Purpose of the assessment” section are recorded as competent. Your trainer will give you feedback after the completion of each assessment. A student who is assessed as NYC (Not Yet Competent) is eligible for re-assessment.

Resources required for this Assessment

· Weekly eLearning notes relevant to the tasks/questions

· All documents must be created in Microsoft Word, MS Excel where required

· Upon completion, submit the assessment printed copy to your trainer along with assessment coversheet

· Any additional material will be provided by your Trainer

· Computer with relevant software applications and access to internet

ASSESSMENT TASKS

There are four (4) tasks to complete for this unit of competence:

This assessment is based on ACA Restaurant Café’ Business Plan and uses several scenarios to complete the 4 Tasks. Certain tasks contain sub-tasks with written questionnaires, case study analysis report writing and role plays.

These tasks comprise the assessment of the application of the required knowledge to develop, implement and sustain effective, professional and contemporary work health and safety (WHS) management practices. It requires the ability to establish and review systems, policies and procedures designed to ensure a safe workplace.

You are required to respond to all the tasks by demonstrating your skills and knowledge within the assessment guidelines and requirements. Certain tasks have been developed with templates, tables and sections with appropriate spaces, in which you will have to complete and/or provide information to ensure you demonstrate the skills and knowledge of the units. Marking criteria have been provided to support the student’s understanding of the requirement for each task.

To be deemed competent in this assessment each student must demonstrate through written reports and role plays and provide information in given templates, the knowledge, and understanding of what actions are necessary to obtain and keep current with the legislative requirements of WHS for their industry and specific business and manage the safety of their workers and others in the workplace. You will have to respond to all the tasks by demonstrating your skills and knowledge within the assessment guidelines and requirements. In Task 1AQ3, Task 2A, 2C – 2E, Task 3B - 3E there are templates, which you will have to utilise to ensure you validate the required skills and knowledge.

Your responses must comprise:

· a comprehensive, detailed and integrated relevant WHS regulatory requirements and management plan

· a formal communication strategy

· a reflection of current relevant legislation regarding age, disability, racial, sexual,

· formal and planned involvement with a wide range of stakeholders

· a documented risk, issues, and change-management methodology

· a quality execution plan with assurance and control processes of diversity

· a restaurant café’ team-based environment

Evidence of the following is important:

· demonstration of ongoing research and complying with WHS laws and licensing requirements for specific business operations within the workplace

· knowledge of reviewing and implementing WHS regulatory requirements and the promotion of its benefits, strategies to comply with procedures for handling complaints or harassment allegations, and management plans, tools, issues, and likely challenges

· demonstration of developing policies and maintaining organisational knowledge of WHS regulatory requirements and implementation through communication with regulatory organisations

Task 1 – Analysis, Written Responses, Role plays and System development

This activity has been designed to assess your knowledge and understanding and managing research of relevant information to comply with WHS regulatory requirements in the workplace.

This task consists of questionnaires, role plays and development of a management system which associate with the knowledge of researching information required for WHS legal compliance, analysing WHS incidents and legislative rights and obligations of personnel, identifying WHS documents and evaluating WHS issues through communication to assess risk for non-compliance. The responses should include the following:

· Must be relevant to the business functions and standards of ACA Restaurant Café that you will find in e-learning unless otherwise stated. Responses should link to the theoretical and legislative aspects of work operations followed by relevant experience/exposure within ACA Restaurant Café’ work environment and the scenario incident, also available on e-learning. Your response to the questionnaires must relate to roles and responsibilities and business of the restaurant café.

· The questionnaires have been developed with templates and sections with appropriate spaces, in which you will have to complete and/or provide information to ensure you demonstrate the skills and knowledge of the units. Instructions are provided to which students must comply to gain the competency level.

· Suggested links provided to support findings. Stimulated to practice.

· Three (3) role play tasks have been developed based on staged real-life workplace environment as will be generated by your Assessor, with the consideration of the scenario incident provided within the assessment. Certain procedural acts based on WHS legislative and ethical work practices to apply consultative techniques to identify causes of incident within workplace as per duty of care. You are to follow the guidelines on how to demonstrate the role plays with reference to the marking guide provided in the appendices. WHS forms are encouraged to be completed in order to fulfil task requirements. Partners from your class will be required to assist you to conduct the role play to demonstrate the skills and knowledge of the units. Instructions are provided to which students must comply to gain the competency level.

· to generate the WHS management system, you must refer to legislative work practices standards and policies of ACA Restaurant Café and must reflect to the regulatory bodies. You are to follow the guidelines on how to demonstrate and/or complete the task with the use of the information given in previous tasks. The development of the document must comprise of the requirements to accommodate the performance requirements as stated in the task instructions and marking criteria, and to complete this task, the student must comply and use the template provided

· Certain tasks require you to reflect on relevant scenario incidents and the previous tasks responses to foster the consistency of satisfying compliance with relevant legislative requirements.

· Marking allocations have been stated with each task to support the comprehension of the required information to be delivered.

· Demonstrate that you can or have applied what you have learned, regardless of whether you have undertaken all the performance requirements of the workplace.

Task 2 – Planning and report writing

This activity has been designed to assess your knowledge and understanding of identifying hazards, reporting WHS issues and planning for improvements for legal WHS compliance in the workplace.

This task consists of questionnaire which associate with the knowledge of compliance issues and the implications of the legislation for undertaking risk analysis and creation of policies and procedures. The responses should include the following:

· Must be relevant to the Business Summary Plan of ACA Restaurant Café and relevant Scenarios 1-7, that you will find in e-learning unless otherwise stated. Responses should link to the theoretical and legislative aspects of WHS practices followed by relevant experience/exposure within ACA Restaurant café’ work environment. The information provided must relate to roles and responsibilities and business of the Restaurant café.

· To generate the reports, you must refer to the Business Summary Plan of ACA Restaurant Café and the relevant scenario incidents and must comprise of the requirements to accommodate the performance requirements as stated in the task instructions and marking guide, and to complete this task, the student must comply and use the template provided. You are to follow the guidelines on how to demonstrate and/or complete the task with the use of the information given in the appendices. The development of the document must comprise of the requirements to accommodate the performance requirements as stated in the task instructions and marking criteria, and to complete this task, the student must comply and use the template provided.

· The information given must comply with the appropriate legislative framework of the policy/ procedure

· Theory answers without reference to ACA Restaurant Café’ business will not be assessed as satisfactory

· Marking allocations have been stated with each task to support the comprehension of the required information to be delivered.

• Demonstrate that you can or have applied what you have learned, regardless of whether you have undertaken all the performance requirements of the workplace.

Task 3 – Assessing procedures, Written Reports and documentation

This activity has been designed to assess your knowledge and understanding of assessing WHS practices based on legal regulations to identify risks and manage risk to generate an work environment that fosters safety and security to all stakeholders.

This task consists of report writing to demonstrate record keeping and maintaining personal knowledge of regulatory requirements in order to preserve currency, continuously reviewing, updating and distributing plans and polices for compliance. The responses should include the following:

· Must be relevant to the Business Summary Plan of ACA Restaurant Café and relevant Scenarios 1-7, that you will find in e-learning unless otherwise stated. Responses should link to the theoretical and legislative aspects of services practices followed by relevant experience/exposure within ACA Restaurant café’ work environment. The information provided must relate to roles and responsibilities and business of the Restaurant café

· Certain tasks have been developed with templates and sections with appropriate spaces, in which you will have to complete and/or provide information to ensure you demonstrate the skills and knowledge of the units. Instructions are provided to which students must comply to gain the competency level.

· theory answers without reference to ACA Restaurant Café’ business will not be assessed as satisfactory

· To generate the reports, you must refer to the Business Summary Plan of ACA Restaurant Café and the relevant scenario incidents and must comprise of the requirements to accommodate the performance requirements as stated in the task instructions and marking guide, and to complete this task, the student must comply and use the template provided. You are to follow the guidelines on how to demonstrate and/or complete the task with the use of the information given in the appendices. The development of the document must comprise of the requirements to accommodate the performance requirements as stated in the task instructions and marking criteria, and to complete this task, the student must comply and use the template provided

· Marking allocations have been stated with each task to support the comprehension of the required information to be delivered. Presentation marking criteria has been given in details in Appendix 2.

· Demonstrate that you can or have applied what you have learned, regardless of whether you have undertaken all the performance requirements of the workplace.

Task 4 –Written Responses

This activity has been designed to assess your knowledge and understanding of evaluating and improving WHS practices to comply with regulatory requirements in the workplace.

This task consists of questionnaires which associate with the knowledge of implementing and monitoring procedures and evaluating whether appropriate controls and systems in place are current, valid and effective. The responses should include the following:

· Must be relevant to the business functions and standards of ACA Restaurant Café that you will find in e-learning unless otherwise stated. Responses should link to the theoretical and legislative aspects of work operations followed by relevant experience/exposure within ACA Restaurant Café’ work environment and the scenario incident, also available on e-learning. Your response to the questionnaires must relate to roles and responsibilities and business of the restaurant café.

· The questionnaires have been developed with templates and sections with appropriate spaces, in which you will have to complete and/or provide information to ensure you demonstrate the skills and knowledge of the units. Instructions are provided to which students must comply to gain the competency level.

· Marking allocations have been stated with each task to support the comprehension of the required information to be delivered.

· Demonstrate that you can or have applied what you have learned, regardless of whether you have undertaken all the performance requirements of the workplace.

CONTENT

PAGES

MARKS

MARKS ACHIEVED

Task 1 - Legislative compliance requirement information research (Total of 23 Marks)

A. Written Responses (Total of 12 marks)

Q1: Analyse the WHS incidents to notify regulators

2

Q2: Insurance policies

1

Q3: Report of objectives component to satisfy the NSW WHS legislation.

3

Q4: Regulatory body, its objectives and information available

2

Q5: Legislative rights and obligations of employer and employee

1

Q6: WHS documents

1

Q7: methods of consultative processes

2

B. Interview meeting role play and incident report form

4

C. Re-interview meeting role play and work cover form

3

D. Re-design a WHS management system

4

Task 2 - Planning WHS practices (Total of 12 marks)

A. Identify hazards based on scenarios

2

B. Identify hazards for the whole business

1

C. Report reflecting the WHS issues

2

D. Budget plan

3

E. Training plan

4

Task 3 - Establish and maintain WHS practices (Total of 10 marks)

A. Identify of risk and contribution of staff

2

B. Consequence and likelihood rating of risks

2

C. Risk Register

2

D. Action plan

2

E. Meeting minute

2

Task 4 – Evaluation and improvements to WHS practices

Written Responses (Total of 5 marks)

Q1: Undertake monitoring, reviewing and assessing the effectiveness of WHS systems

2

Q2: Initiative to manage discrepancies in adjusted plan

3

TOTAL MARKS

50

Task 1 – Research information on Legislative requirement

Question 1: Analyse the WHS incidents that have occurred in Scenario 4 – 7 ( available on e-learning) and research the “incident-notification-fact-sheet-2015” ( available on e-learning, also can be found from the link https://www.safeworkaustralia.gov.au/doc/incident-notification-fact-sheet )

Based on your analysis, generate a report in 200 words that includes the following:

a. whether part of managing the incidents, as stated in the Scenario 4-7, require notification to WHS government regulators. Why? Or Why not? Please explain. <0.5 mark for stating your response and 1 mark for explanation with relevancy to Scenario 4 – 7. Total of 1.5 mark>

b. State who will be responsible to notify should that be the case. <0.5 mark for stating the responsible person with explanation to ACA Restaurant Café’. Total of 0.5 mark>

2 Marks

Question 2: Current legislation requires ACA Restaurant Café’ to take out insurance policies for the providing a safe and secure environment for staff and customers. Analysing the Scenarios 1-7 stated and also business functions of the restaurant café (from the Business Summary Plan available on e-learning), state at least 3 insurance policies for each office and general functions that ACA Restaurant Café must have.

You may consider:

· requirement of laws to take out insurance policy with a licensed insurer e.g. to cover employer’s full liability for worker’s compensation, public liability, product liability, commercial auto Insurance, inventory insurance, business personal property insurance, etc.

· insurance information must be displayed with the WHS information

1 Mark

<0.5 mark allocated for stating 3 data of office insurances and 0.5 mark stating 3 data of general insurances. Total of 1 mark>

Provide your responses within the given template below:

Suggested sample for given: For areas of the business; Office and General insurance that is required for safe workplace and business.

Question 3: Analysing the situations stated in Scenarios 1-7, create a report that states what objectives component and comprehensive details you would need to consider satisfying the relevant NSW WHS legislation.

You may choose any one of the Scenarios 1-7 and answer the following questions generate your report:

a. What actions must be taken for legal compliance? <0.5 mark>

b. What should be ACA Restaurant Café’s responsibilities to provide a safe workplace? <0.25 mark>

c. What should be the requirement to consult, designated times for consultation and acceptable consultation mechanisms within the restaurant café’? <0.5 mark>

d. What could be the requirements for the use of WHS representatives and committees, and their roles and responsibilities in ACA Restaurant Café’? <0.5 mark>

e. Should ACA Restaurant Café’ have a designated time for hazard identification and categories of hazards that must be identified? If so, please state time and how? <0.5 mark>

f. What can ACA Restaurant Café do to provide information and training? <0.25 mark>

g. What should the staff’s responsibilities be to ensure safety of self, other workers and other people in the workplace and/or to participate in WHS practices? <0.5 mark>

<50% of the allocated marks given for stating the responses and 50% of the allocated mark given relevancy to the Scenarios 1-7. Total of 3 marks> 3 marks

a.

b.

c.

d.

e.

f.

g.

h.

i.

Question 4: Referring to your responses given in the above Task 1Q4?

a. who do you think is the industry or regulatory body that developed the WHS codes of practice and standards? <0.25 mark for stating your response. Total of 0.25 mark>

b. research what the objectives and components are of such codes of practices and standards, Provide description in detail? <0.5 mark for stating the objectives, 0.25 mark for allocated for stating the components, and 0.5 mark for explanation with relevancy to Task 1Q4 and ACA Restaurant Café’. Total of 1.25 mark>

c. how do you ensure that the information, instructions and scope of training can be available to staff to ensure their health and safety? <0.25 mark for stating your response and 0.25 mark for explanation. Total of 0.5 mark>

Suggested links are given to support your findings:

https://www.legislation.gov.au/Details/F2011L02804

https://www.safeworkaustralia.gov.au/resources_publications/model-codes-of-practice

https://www.safework.nsw.gov.au/your-industry/accommodation-and-food-services/hospitality

https://www.comcare.gov.au/the_scheme/the_whs_act

2 Marks

Question 5: Choose any of 2 (two) of the Scenarios from 1-7, and state what legislative rights and obligations are for both ACA Restaurant Café’ and the staff and/or Customer (who experienced the occurrence)?

Refer to Scenarios 1-7 and their job descriptions as stated in the Business Summary Plan (available on e-learning) 1 Mark

1. Scenario: <0.25 mark allocated for each response for ACA Restaurant Café’ and staff. Total of 0.5 mark>

Legal right and responsibility of ACA Restaurant Café’:

Legal right and responsibility of Staff and/or Customer:

2. Scenario: <0.25 mark allocated for each response for ACA Restaurant Café’ and staff. Total of 0.5 mark>

Legal right and responsibility of ACA Restaurant Café’:

Legal right and responsibility of Staff and/or Customer:

Question 6: It is necessary to maintain WHS records to meet compliance requirements. Accurate record keeping is essential for the effective monitoring of health, safety and security. Should an incident occur, it is possible to show through records that best practices WHS systems and procedures were in place and that all reasonable preventative steps had been taken.

As a Manager, what do you think the type of WHS system documents/records must be created and made available for ACA Restaurant Café’? List any 6 (six) WHS documents.

Consider the following to include with your responses:

· evaluation of incidents and risks

· insurance

· assessments conducted

· actions taken

· communication with regulatory authorities

· statistics

· training

· meetings

· decisions and follow ups

· procedure practices

<0.5 mark for stating 6(six) WHS documents and 0.5 mark for relevancy to ACA Restaurant Café’ business function. Total of 1 mark>

1 Mark

Question 7: Referring to the documentation as stated in the above Task 1Q6, WHS committee commits to contribute in maintaining the effectiveness of the business’s work, health and safety plans. They ensure to communicate and consult regularly with appropriate personnel to ensure compliance.

As the Manager of ACA Restaurant Café, state what effective methods and techniques would you incorporate during your consultative process to ensure apparent information delivery, understanding and availability of information of the WHS requirements. List at least 5 (five) methods you consider effective to use during consultative process and explain why.

<1 mark for stating the at least 5(five) methods and techniques and 1 mark for explanation. Total of 1 mark> 2 Marks

Task 2 – Planning WHS practices

Hazard item

Type/

classification

Impact

Current control of risk

Suggested control of risk

Date for control implementation

Responsible person

WHS Item

Legal Reporting Requirement

<use of forms, contacting the government regulator>

Proposed mechanism to ensure system remain up-to date <methods to receive updates and record keeping>

Proposed action to monitor effectiveness

WHS Item

Contribution of funds

Quantity

Cost Estimation/ Cost per item

Time frame

Recordkeeping

<Example:

Finger Cut>

<Example: First Aid kit - to be purchased>

<Example: 4

<Example:

2 x Grade B first aid kit at $150.

2 x grade A first aid kit at $200

Total = $700.00>

<Example: Place order immediately >

<Example: What was purchased, replaced and when and how long do you have to keep this record e.g. Invoice/receipt of purchase and date of order, date paid, 7 years >

Type of training

Who in the organisation should attend

How often should it be updated and certified (if required)

<Identify how often they need their certification updated (if required)>

Legally required or Organisation Policy

< Determine is it legally required to have such training or only good practice in a policy and procedure>

Information source for obtaining legal requirement

< Identify online source of research can be used to source requirement information>

<Example: First Senior First Aid >

<Example:

All team leaders, senior staff & managers>

<Example

Every 2 years>

<Example

Yes (http://www.safework.nsw.gov.au/health-and-safety/manage-workplace-safety/first-aid)>

<Example

St John’s Ambulance(http://stjohn.org.au/) Workcover NSW (https://www.workcover.nsw.gov.au/)>

Induction

Manual Handling

CPR

Legal Responsibility

Safety Training on all equipment

Company policies

Negotiation/ Conflict Resolution Skills Training

Safety Committee training

Hierarchy of controls

Emergency training

WorkCover managerial courses

Personal Security- Robbery of cash, documents, ID, keys or other belongings

Training (any course/workshop e.g.)

Who should attend

Length of training <weeks, months etc>

Time of training

Expected Outcome

<Example: Emergency evacuation procedure

<Example:

New personnel

Transferred

personnel

Contractors>

<Example:1 hour>

<Example: Prior to start their work if their arrival>

<Example: Aware of emergency evacuation procedure, all exits, meeting points during a fire and who to contact>

<Example: First Senior First Aid >

Task 3 - Establish and maintain WHS practices

Risk

Consequence rating

Description of possible consequences

Risk

Likelihood rating

Explanation of likelihood rating

1

<type of risk e.g. financial, physical, administrative etc.>

<Explanation of the risk and outline any existing risk controls in place>

<Designate the approach/strategy put in place and whether this is mitigation, acceptance, exploit etc.>

2

3

Risk Action Plan

Risk No/Item No.

Risk Description: <0.125 mark>

Risk Rating <0.125 mark>

<As per rating scale>:

Risk Category: <0.125 mark>

Risk Treatment/Approach <0.125 mark><Accept/Mitigate/Avoid/Transfer and Controls>):

Action Plan:

Proposed Action <0.25 mark>

<Risk Approach/Response. Consider whether to notify and cooperating with WHS government regulators >:

Resource Requirements: <0.25 mark>

<Resource requirements to put the risk approach/response into place>

Responsibilities: <0.25 mark>

<Who will be responsible for putting the risk approach/response into place>

Time required: <0.125 mark>

<Time needed to put the risk approach/response into place>

Cost Impact: <0.125 mark>

<Cost impact of putting the risk approach/response into place>

Reporting and Monitoring: <0.25 mark>

<Reporting and monitoring required for this risk approach/response >

Prepared by:

<0.125 mark>

Date:

Reviewed by:

<0.125 mark>

Date:

1. Meeting Objective <0.25 mark>

2. Attendance at Meeting <0.25 mark>

3. Agenda and Notes, Decisions, Issues <0.25 mark>

Topic

Owner

Time

4. Action Items <0.25 mark>

Action

Owner

Due Date

5. Next Meeting (if applicable)

Date:

<0.125 mark>

Time: <0.125 mark>

Location: <0.125 mark>

Task 4 – Evaluation and improvements to WHS practices

Question 1: State what activities you, as the Manager of ACA Restaurant Café, would undertake to monitor, review and assess the effectiveness of the systems that have been put in place, based on the action plan and consultative meeting arranged with the restaurant café staff the risk atmosphere.

Consider the following to include within your responses:

· scheduled review of the business’s health, safety and security systems

· comparative analysis

· reflection of current priorities, plans and targets

· accessing and interpreting key legislative documents to ensure WHS system complies with regulatory requirements, standards and codes

· checking currency and efficiency of decided risk management and other health and safety systems in areas e.g. workplace precautions, existence of risk control systems and management arrangements

· reporting of discrepancies or weaknesses to plan

· audits

<1 mark for stating the activities and 1 mark for explanation with relevancy action plan and consultative meeting. Total of 2 marks> 2 Marks

Question 2: In relation to previous Task 4Q1,

a. what would be your initiative, as the Manager of ACA Restaurant Café, ’ if changed circumstances are evident within the adjusted WHS practices and action plan (that was decided to improve the WHS System), as stated in Task 1C, Task 3C, Task 3D and Task 3E, which can impact on satisfying the compliance of WHS legislations? <0.5 mark for stating your response of action and 0.5 mark for explanation with relevancy satisfying compliance. Total of 1 mark>

b. what would you do to manage these discrepancies to maintain the currency of your risk register and action plans and responses? <1 mark for stating your response to maintain currency and 1 mark for explanation with relevancy action plan and consultative meeting. Total of 2 marks> 3 Marks

Injured / ill worker’s details

First name:

Last name:

Date of birth:

Position:

Department/team:

Volunteers:

Worker’s address:

Manager/supervisor’s name:

Injury or illness details

Date of injury/illness:

Time of injury/illness:

am/pm

Nature of injury/illness:

Bodily location of injury/illness (for illnesses include symptoms):

Location at time of injury:

How was the injury/illness sustained (cause of injury /illness):

Was any plant, equipment, substance or thing involved in the injury/ illness? If yes, please provide details:

Witnesses

Were there any witnesses to the injury/illness? Yes or No. If yes, please list name and contact number for each witness:

Name:

Contact:

Name:

Contact:

Name:

Contact:

Name:

Contact:

Follow up

Has the injury been reported to the worker’s supervisor? Yes or No:

Was any treatment provided? Yes or No. If yes, please provide details:

Did the injured worker return to work following the injury/illness? If yes, please provide details:

Details of person making this entry

First name:

Last name:

Position:

Department/team:

Signature:

Date:

If you are not the injured worker, did you witness the injury/illness? Yes or No

TO BE COMPLETED BY MANAGER/SUPERVISOR OF INJURED / ILL WORKER

Has an investigation been conducted into the incident? If yes, by whom?

What controls have been implemented to ensure the incident doesn’t happen again:

Employer confirmation

I,

(print name), of

(insert company name),

Hereby confirm receipt of this notification.

Signature:

Date:

Observation checklist

Did the student:

Marks

Marks Achieved

With Staff

1

Prepare for the role play

0.25

2

Use language that is suitable for the scenario and listen to the staff with use of effective interpersonal and communication styles to identify WHS issues.

0.25

3

Ensured context of interview to address compliance with state or territory occupational health and safety (OHS) or WHS legislation

0.25

4

Assess the situation with professional and organisational procedures to exploit welfares of relationship for all parties

0.25

5

Confirmed confidentiality and ensured staff is comfortable to take part in the interview

0.25

6

Use tone and strategies/style appropriate for the context of seeking information

0.25

7

Queries relevant to scenarios

0.25

8

Provide employees with accessible information on the outcomes of interview and confirmed the availability of information, instructions, training and supervision that ensure staff’s’ health and safety

0.25

Total

2

With Witness

1

Prepare for the role play

0.125

2

Use language that is suitable for the scenario and listen to the staff with use of effective interpersonal and communication styles to identify WHS issues.

0.125

3

Ensured context of interview to address compliance with state or territory occupational health and safety (OHS) or WHS legislation

0.125

4

Assess the situation with professional and organisational procedures to exploit welfares of relationship for all parties

0.125

5

Confirmed confidentiality and ensured staff is comfortable to take part in the interview

0.125

6

Use tone and strategies/style appropriate for the context of seeking information

0.125

7

Queries relevant to scenarios

0.125

8

Provide employees with accessible information on the outcomes of interview

0.125

Total

1

Observation checklist

Did the student:

Marks

Marks Achieved

With Manager

1

Prepare for the role play

0.25

2

Use language that is suitable for the scenario and listen to the staff with use of effective interpersonal and communication styles to explain reason for work extension

0.25

3

Discussion to address compliance with state or territory occupational health and safety (OHS) or WHS legislation to seek support for compensation

0.25

4

Assess the situation with professional and organisational procedures to exploit welfares of relationship for all parties

0.25

5

Confirmed confidentiality and recapped WHS issues as similarly stated in Task 1B

0.25

6

Use tone and strategies/style appropriate for the context of seeking information

0.25

7

Queries relevant to scenarios and evidences to seek work cover and extension of days off

0.25

8

Resolving issues raised through consultation with accessible information on the outcomes of consultation

0.25

Total

2

Forms

Marks

Marks Achieved

Near Miss /Incident Report Form

1

Work Cover Form

1

Total

2

Level

Descriptor

Example

1

Negligible

Annoyance, mild discomfort, incur the displeasure of your manager

2

Low

Low grade injury, superficial damage to a building (e.g. cracked windows), warning

3

Moderate

Single injury, a building or structure damaged, fine, loss of privileges

4

Major

Injury to persons, widespread damage to property, substantial fine, disciplinary charges

5

Catastrophic

Death, destruction of property, imprisonment or charged with offence, loss of job

Level

Descriptor

Example

5

Almost certain

Risk of attack associated with swimming in a crocodile infested river

4

Significant

Risk of sunburn on a cloudy summer day with no sunscreen

3

Happens occasionally

Risk of seeing someone you know when you go to a crowded sports event

2

Could happen

‘Risk’ of finding some money on the ground as you walk around

1

Little chance of occurring

‘Risk’ of winning the lottery