Organizational Ethical Learning Samples

ations are given in this particular study in order to improve the ethical learning of Commonwealth Bank. An ethical training program has been developed in this particular study.

External Barriers:

It is seen that staffs working at Commonwealth Bank often misbehaves with its clients. Moreover, the employees were involved in the forgery of the documents as well as facts thereby compelling the customers to open their accounts in other banks. (Lilley, Barker and Harris, 2015.) commented that non-compliance with the organizational code of ethics has resulted the bank to incur huge monetary loss. Additionally, the unethical behavioral approach of its employees has created a negative image of Commonwealth Bank in the current market. This acts as a barrier to organisational ethical learning.

It has been observed that hierarchical structure is followed by the management of the bank. As a result, the subordinates are bound to follow the instruction of the senior managers and they are bound to accept the decisions of the top-level management. The top-level mangers express their reluctance to change their management style. Therefore, rigidity of hierarchical structure acts as a barrier to organizational ethical learning.

It is seen that the customers are not happy with the online services provided to them by the respective bank. They are expressing their grievances against the bank in social media thereby ruining the reputation of this bank. This is one of the major barriers to organizational ethical learning (Brunetto et al. 2015).

Recommendations

There is a need for the bank managers to adopt participative style of management where employees can share their opinion freely without any hesitation. There is also a need for the bank to introduce a toll-free number where customers can contact the branches in order to avail the online services. In order to avail this facility, the contact number and account number should be registered with the bank. A separate committee will be established for undertaking the disciplinary action against the guilty person involved in the forgery of the documents or misbehaving with clients (Brunetto et al. 2015).

Ethical training plan

Step	Action	Time required
Basic introduction training	Workshops and ethics programs	1 week
Discussions on dilemma	Discussion on real life cases, identification and dealing experiences	2 weeks
Executive training	Dedicated trainings for addressing risks	1 week
Interactive sessions	Use of e-learning to broaden the spectrum	1 week
Subjective specific sessions	Training programs on different subjects	3 weeks

 

References

Brunetto, Y., Shacklock, K., Teo, S., Farr?Wharton, R. and Nelson, S., 2015. Nurses’ supervisors, learning options and organisational commitment: Australia, Brazil and England. Journal of nursing management, 23(8), pp.1029-1038.

Lilley, K., Barker, M. and Harris, N., 2015. Educating global citizens: a good ‘idea’or an organisational practice?. Higher Education Research & Development, 34(5), pp.957-971.