Mktg2101 Consumer Behaviour | Safety Assessment Answers

Effective partnerships are linked to a positive experience for patients, as well as high-quality health care and improved safety’ (ACSQHC, 2017).

Answer:

Introduction

The Australian Commission on Safety and Quality in Health Care (ACSQHC) has focused on developing some important standards and actions that are important for resolving many safety and quality issues in healthcare. Partnering with Consumers is an important safety and quality standards that helps in maintaining the safety and quality of the care and support that is provided to patients, families and carers. Partnering helps in applying evidence-based knowledge and interventional strategies to improve the health and well-being of the individuals. This paper will discuss the action of empowering consumers and helping them to manage their own condition.

Important Resources

ACSQHC (2017) states that “Effective partnerships are linked to a positive experience for patients, as well as high-quality health care and improved safety”. Therefore, it is significant for promoting partnership with consumers to enhance their health outcomes. The most important action that can be taken for partnering with consumers is empowering consumers to manage their condition. It is very important to partner with consumers and mainly with the individuals suffering with chronic conditions, as self-management is the most appropriate strategy to help individuals suffering with chronic condition to improve their well-being and functionality. The clinical resources related to empowering individuals in health system and also helps in promoting person-centred approach to care are, developing therapeutic relationship with patients, providing information to individuals regarding care and treatment options, enhancing patients’ health literacy, implementing self-management programs, supporting and encouraging consumers to access health information and effectively implementing self-management strategies (Australian Commission on Safety and Quality in Health Care, 2017).

Resources Meeting Related Actions

According to the study of Zaga, Leggat, and Hill, (2018), partnering with consumers is highly significant for providing the high-quality care and support. The study also identified that action of empowering the patients and improving their self-management skills have resulted in improving clinical outcomes of consumers, prevent hospital acquired infections and improved health literacy that helps in improving adherence to treatment recommendations. The resources like therapeutic relationship, enhancing health literacy of patients, enhancing access to health information and implementing self-management strategies are very effective in meeting the action of empowering patients and improving their health outcomes.

Newell and Jordan (2015) informed that partnering with consumers improved the communication between the service providers and service receivers and significantly helped in empowering patients to manage their own condition. The above-mentioned resources also helped in promoting shared decision making, which is the most important aspect of providing person centred care in healthcare. Truglio-Londrigan et al (2012) informed that Patient-centred care is significant for maintaining the safety and quality of care provided to the patient, it allows to develop effective partnership with consumers that is based on understanding the preferences and needs of consumers. Farmer et al (2018) identified that various actions taken for partnering with consumers are significantly based on improving the confidence of the consumers and improving their self-management skills in order to promote independence and improved functionality. Therefore, partnering with patients significantly improve patient outcomes as it is focused on delivering various health promoting actions.

Partnering with consumers require the effective engagement and participation of the consumers, as without consumer engagement person-centred care could not be provided. Therefore, it is also vital that participation of the consumers from different background should be promoted. This is also important to ensure that health services understand the diverse needs and preferences of the patients and engage them in their own care. The actions of promoting shared decision making, health literacy, implementing self-management programs and strategies, and implementing self-management strategies tailored according to individual needs are significant for partnering with patients and promoting person centred care (Trevena t al, 2017). ACSQHC (2017), informs that providing “self-management information, education, and support for consumers with an interest in managing their own condition” (p, 3) is significant for developing effective partnership with consumers.

Effective Implementation of Actions at Workplace

After analysing the condition of the workplace, it has been identified that there are various actions that are being implemented at workplace, such as the process of effective communication is considered as highly significant and all healthcare professionals involve in communicating effectively and appropriately with consumers. Communication help the professionals to form partnership with consumers and promotes effective information sharing. Analysing personal skills and knowledge, it is important to inform that I have significantly applied various actions that helps in partnering with consumers. In my own nursing practice, I have focused on promoting safety and quality of the care and support for the patients. It is because, safety and quality of care is directly associated with the quality of the patient outcomes (Sherwood and Barnsteiner, 2017). The study conducted by Wilson, Kenny and Dickson-Swift, (2018) informs that for developing the effective partnership with the consumers, it is very important that healthcare professionals understand the significance of consumer participation in decision making and accessing health information (Stewart, 2016). Therefore, I focus on engaging patients, families and carers in decision making process, understanding different treatment options, informing about their own preferences and enhancing their health literacy.

Gill and Gill (2015) states that “the National Safety and Quality Health Service Standards stipulate that partnering with consumers is a central component of safe, high-quality care, and a performance indicator against which health care organisations will be assessed and accredited” (p, 134). Although, it is believed that partnering in healthcare can be very complex and challenging, as it requires professionals to actively involve the consumers on all levels of care decisions and implementation and requires consumers to accept the responsibility of their own health and well-being. Therefore, within my nursing practice, I ensure that I promote partnership and support individuals to understand their own strengths and participate in self-management. The main aim of partnering with consumes to improve their health and maintain the safety and quality of care. Therefore, health literacy is acknowledged as the key element in communicating health information and treatment options and to make consumers aware of the significance of treatment and medication compliance (ACSQHC, 2017).

Conclusion

This paper discussed the significance of partnering with consumers to maintain the safety and quality of healthcare as well as to deliver person centred care. The action of empowering patient for managing their own condition is discussed to reflect on the significance of topic and reflect on own nursing practice.

Bibliography

Australian Commission on Safety and Quality in Health Care (ACSQHC) 2017. Partnering With Consumers: Action Guide. Sydney. Accessed 22 September, 2018. Available at: https://www.safetyandquality.gov.au/wp-content/uploads/2012/08/3-Partnering-with-consumers.pdf

Farmer, J., Bigby, C., Davis, H., Carlisle, K., Kenny, A. and Huysmans, R., 2018. The state of health services partnering with consumers: evidence from an online survey of Australian health services. BMC health services research, 18(1), p.628.

Gill, S.D. and Gill, M., 2015. Partnering with consumers: national standards and lessons from other countries. The Medical Journal of Australia, 203(3), pp.134-136.

Newell, S. and Jordan, Z., 2015. The patient experience of patient-centered communication with nurses in the hospital setting: a qualitative systematic review protocol. JBI database of systematic reviews and implementation reports, 13(1), pp.76-87.

Sherwood, G. and Barnsteiner, J. eds., 2017. Quality and safety in nursing: A competency approach to improving outcomes. John Wiley & Sons.

Stewart, E., 2016. Publics and their health systems: rethinking participation. Springer.

Trevena, L., Shepherd, H.L., Bonner, C., Jansen, J., Cust, A.E., Leask, J., Shadbolt, N., Del Mar, C., McCaffery, K. and Hoffmann, T., 2017. Shared decision making in Australia in 2017. Zeitschrift für Evidenz, Fortbildung und Qualität im Gesundheitswesen, 123, pp.17-20.

Truglio-Londrigan, M., Slyer, J.T., Singleton, J.K. and Worral, P.S., 2014. A qualitative systematic review of internal and external influences on shared decision-making in all health care settings. JBI Database of Systematic Reviews and Implementation Reports, 12(5), pp.121-194.

Wilson, E., Kenny, A. and Dickson-Swift, V., 2018. Rural health services and the task of community participation at the local community level: a case study. Australian Health Review, 42(1), pp.111-116.

Zaga, C., Leggat, S. and Hill, S., 2018. Partnering with consumers in the public reporting of quality of care: review of the Victorian quality of care reports. Australian Health Review.