MBA6203 Project Management- Quality Management Plan
During a meeting with his boss (David Wright), Bruce has been asked to establish a researcher center. The research center, which will commence operations in February 2018 first as an informal research group, should be established by June 2017. Alex’s decision to proceed with this major project is spurred by the fact that an associated organizational center, which researches in a closely related area, has recently ceased operations. There is also a tremendous pressure from David’s senior executives to
produce high quality research that is focused in nature. In fact one of David’s senior executives’ comments was that David’s Unit does not have a clear identity when it comes to its scholarly research output compared to the one in Australian National University. After several meetings with subject matter experts (consultants) and a rigorous analysis of the current trends in research in the area of information technology it has been decided that the most appropriate research area for the proposed
research center to focus on is social media. Fortunately, several of David’s Unit staff are active researchers in this area. What made this direction even more attractive is that demand from Master and Doctoral students has been largely for programs in this area. David’s Unit also enjoys a very good relationship with an international expert Craig Bamworth in the social media area who has kindly greed to offer his expertise to Bruce (the program manager).
One of the projects within the Social Media Research Center larger project that Bruce has identified as important is the development of a web application for the proposed center. This application would include an internet website and section for members on the intranet. Bruce has appointed You as the manager of this project commencing work on 1 April 2017. Bruce’s team has conducted the feasibility study and financial analysis to confirm that project must go ahead and must commence as you join your role.
You must assist Bruce in preparing the project charter that need to be submitted within first week of May 2017 via a kick-off meeting to be held with all major stakeholders presenting and discussing the charter before they all signoff and approve charter. This website should contain information about the major research projects, list of supervisors, Masters and PhD student projects, publications (conference and journal papers), and project reports. The application manager Sonia Reed should update all these details on the website using the intranet login. Members can also update their project details via their member account.
It has also been identified by Bruce that displaying the information, program, recorded presentations and reports/publications of the events held in the area of social media research will help in promoting the center. Sonia would collect this information from the events manager and update the information on the web application before, during and after the events as needed. Your team must include appropriate experts to assess the application, network and database software and hardware needs to support this project. Your manager, Bruce has given you guidance that the project needs to be completed within 8 months
and that costs should be minimised wherever possible with given budget of AUD 50000.00
Complete the following tasks by creating the following
- WBS first using indented format.
- Gantt chart-Take the WBS you have already developed. Define all of the activities that will be necessary to create each deliverable in your WBS. Create a schedule for your project. First create the schedule by hand using Post-it Notes, and then put the information into MS Project. Take screenshots of the schedule to be pasted in your word document that you are submitting. Be sure to include all of the summary rows (including the first row for the project title) and any key milestones. Make sure the critical path is easy to see.
- Create a time-phased budget for your example project using bottom-up estimating. To the extent your sponsor will supply rates for workers, use those. Approximate rates for ones you cannot get. Ask your sponsor how they treat indirect costs. Be sure to include direct labour costs for you and your team mates and add 20% for fringe. State all assumptions and constraints you have used when creating your budget. State how confident you are in your estimates and what would make you more confident. Give examples of known knowns and known unknowns on your project. Tell how you have budgeted for both of them plus how you have budgeted for unknown unknowns.
- Create a risk register ( 4 risks- 3 negative and 1 positive risk)for your example project.
- Quality Management Plan. It should include: A short statement that reflects your team’s philosophy or objective for ensuring that you deliver a quality system to your client. Develop and describe 3 quality issues related to this project that your project team could implement to ensure quality
- Closure checklist and project evaluation.
- Develop a closure checklist that the project team will use to ensure that the project has been closed properly. Develop a project evaluation –outline and discuss how your project’s MOV will be evaluated.
Answer:
Project management provides a structured approach to the project manager and his team which helps them to achieve all the objectives of the project. It simplifies all the activities and allows manager to gain deeper understanding about the subject matter (Kucharska,& Kowalczyk, 2016).
The main activities involved in it are planning, organizing, controlling, allocation of resources, implementing and closing the work. It is important to take care of budget, time scales and the quality of all the activities. These factors affect the performance of the project and decide its outcome. The present report is based on the case of Social Media Research Center. The unit needs a website application which will help them to produce quality research in their center. Along with this, WBS, Gantt chart, risk register, Quality management plan and project evaluation methods have aloe en included in the report.
Work Breakdown Structure (WBS) is a breakdown of all the activities associated with the project. It allows the project manager to divide work and helps him to complete the task in the desired time frame. The scope of website development project of Social Media Research Centre has been divided into small chunks (Bresnen, 2016). It becomes easy for team members to understand all the processes because each level provides details regarding the components included in it. The major activities involved in the project are initial phase, creating plans, implementation stage, execution and control and closure and checklists.
align: justify;">Similarly, there are sub groups involved in the structure. The sub-deliverables included in initial stage are Analysis of Requirements, Determining objectives of the project and Technical, social and environmental analysis. The creating plans stage has sub groups which consist of Development of designs and layouts, Website management plan, scheduling of tasks, Allocation of Budget and assigning responsibilities. Furthermore, Implementation stage consists of resources allocation, execution and testing. Execution and control stage includes monitoring, maintenance and review and change management. While closures stage consists of project closure and final report (Morris & et.al, 2016).
Project Plan
A project plan for the website development will enable the team members to identify the subsequent tasks and take decision accordingly. It will help them to follow the schedule which will make that the project is delivered on time.
|
WBS |
Task Name |
Duration |
Start |
Finish |
Cost |
|
1 |
Project for the development of website for Social Media Research Center |
174 days |
Mon 03-04-17 |
Thu 30-11-17 |
$50,000.00 |
|
1.1 |
Initial phase |
32 days |
Mon 03-04-17 |
Tue 16-05-17 |
$3,800.00 |
|
1.1.1 |
Analysis of Requirements |
15 days |
Mon 03-04-17 |
Fri 21-04-17 |
$1,000.00 |
|
1.1.2 |
Determining objectives of the project |
7 days |
Mon 24-04-17 |
Tue 02-05-17 |
$1,000.00 |
|
1.1.3 |
Technical, social and environmental analysis |
10 days |
Wed 03-05-17 |
Tue 16-05-17 |
$1,800.00 |
|
1.2 |
Creating plans |
65 days |
Wed 17-05-17 |
Tue 15-08-17 |
$35,500.00 |
|
1.2.1 |
Development of designs and layouts |
10 days |
Wed 17-05-17 |
Tue 30-05-17 |
$30,600.00 |
|
1.2.2 |
Website management plan |
10 days |
Wed 31-05-17 |
Tue 13-06-17 |
$800.00 |
|
1.2.3 |
scheduling of tasks |
10 days |
Wed 14-06-17 |
Tue 27-06-17 |
$1,800.00 |
|
1.2.4 |
Allocation of Budget |
10 days |
Wed 28-06-17 |
Tue 11-07-17 |
$500.00 |
|
1.2.5 |
assigning responsibilities |
25 days |
Wed 12-07-17 |
Tue 15-08-17 |
$1,800.00 |
|
1.3 |
Implementation stage |
28 days |
Wed 16-08-17 |
Fri 22-09-17 |
$4,200.00 |
|
1.3.1 |
Resource allocation |
12 days |
Wed 16-08-17 |
Thu 31-08-17 |
$1,500.00 |
|
1.3.2 |
Execution |
13 days |
Wed 16-08-17 |
Fri 01-09-17 |
$1,000.00 |
|
1.3.3 |
Testing |
15 days |
Mon 04-09-17 |
Fri 22-09-17 |
$1,700.00 |
|
1.4 |
Execution and control |
42 days |
Mon 25-09-17 |
Tue 21-11-17 |
$4,500.00 |
|
1.4.1 |
Monitoring the progress |
10 days |
Mon 25-09-17 |
Fri 06-10-17 |
$900.00 |
|
1.4.2 |
Maintenance |
12 days |
Mon 09-10-17 |
Tue 24-10-17 |
$1,900.00 |
|
1.4.3 |
Review and change management |
20 days |
Wed 25-10-17 |
Tue 21-11-17 |
$1,700.00 |
|
1.5 |
Closure and checklists |
7 days |
Wed 22-11-17 |
Thu 30-11-17 |
$2,000.00 |
|
1.5.1 |
Project closure |
5 days |
Wed 22-11-17 |
Tue 28-11-17 |
$1,000.00 |
|
1.5.2 |
Final closure report |
2 days |
Wed 29-11-17 |
Thu 30-11-17 |
$1,000.00 |
time phased budget
|
Task |
Total cost (In AUD) |
|
Development of designs and layouts |
30600 |
|
Maintenance |
1900 |
|
Technical, social and environmental |
1800 |
|
Scheduling of tasks |
1800 |
|
Assigning responsibilities |
1800 |
|
Testing |
1700 |
|
Review and change management |
1700 |
|
Resource allocation |
1500 |
|
Analysis of requirements |
1000 |
|
Determining objectives of the project |
1000 |
|
Execution |
1000 |
|
Project closure |
1000 |
|
Final closure report |
1000 |
|
Monitoring progress |
900 |
|
Website management plan |
800 |
|
Allocation of budget |
500 |
|
Total |
50000 |
Assumptions and constraints
- Proper funding would be available for the completion of the project.
- The research center will provide all the information regarding the development of web application (Papke-Shields & Boyer-Wright, 2017).
- All the people including the company, team members, stakeholders and sponsors will support the project.
- The labor cost remains constant for the entire project (Young, 2016).
- All the resources will be available when needed.
- The requirements and deliverables of the unit do not change after the commencement of the project.
The major constraint in the web application development is time, cost and resources. Apart from this, the skills and technical knowledge is also essential for completing the project in the stipulated time.
Risk Register
|
Risks |
Possible causes |
Preventive measures |
Impacts |
|
Negative risks | |||
|
Change request in design or interface |
Stakeholders can demand change in design or functions of the website application. It will affect the schedules and time frame allocated to each activity (Martinelli & Milosevic, 2016). The time scale is limited and such incidents will affect the delivery of the project on time. |
Requirements analysis and planning should include all the expectations and needs of the stakeholders. Proper communication and mutual understanding should be developed. Scope statements should be signed by all the stakeholders and the sponsors. |
The impact of this risk is high as the project follows a particular plan and direction (Srivannaboon & Munkongsujarit, 2016). The probability is medium because all the requirements have been mentioned by stakeholders. |
|
Bugs in the software |
If the team is unable to find abnormalities or bugs in the application then it will result it unnecessary escalation which will affect the schedule of the budget (Turner, 2016). It can be due to human errors, software or hardware incompatibility or errors detected during the development stage. |
Project manager should appoint experienced programmers who can guide the workers in the programming and development of website application. The budget of the project also allows appointment of two programmers. |
The probability of this risk is high as the entire project is dependent on software development and designing (Walker, 2015). The impact is also high. |
|
Focus on low priority tasks |
Low and high priority sectors have to be identified in the website development project. High priority tasks are time consuming and require more efforts from the team (Gido & Clements, 2014). They should not spend more time on low priority elements such as choosing the color of the web pages etc. |
Project manager should implement a feature focused approach. The requirements and expectations of the stakeholders should be discussed and duly signed by them in advance. Testing phase should be given enough time so that they can check all the functions of the website. |
The impact of this risk is high as the project schedules are fixed. The probability is medium (Saunders & Lewis, 2014). |
|
Positive risks | |||
|
Better design for the application |
The team can find better alternatives and designs for the website application which is less time consuming (Srivannaboon & Munkongsujarit, 2016). They become more excited in implementing the new design in the website development project. |
Project manager should ensure that all the discoveries and alternatives are assessed in early stages of the project. New changes are difficult to implement because it requires lot of changes. |
The probability of this risk is high and the impact is also high. |
Quality management Plan
Quality management Plan for the website development for the Social Media Research Center should focus on quality assurance (Saunders & Lewis, 2014). All the activities should be compared and monitored to ensure that they comply with the standards set up by the project manager. The main objective of the project team is to deliver quality system which includes user friendly interface, easy compatibility, fast processing, easy accessibility and installation. All the requirements of the unit should be included in the application (Walker, 2015). There should be a separate section of intranet for the members of the center. The phases of the project are:
- Planning
- Testing the deliverables
- Audits
- Verification and implementation
The quality issues related to the project are:
Low cost configuration and development: The website should be developed in low cost and its maintenance should not be of high cost (Turner, 2016).
Safety and security: It should be free from viruses and malwares. The safety and security should be high because confidential data and researches are present on the website (Walker, 2015).
User friendly interface: The interface should be easy to use for all the members such as faculty, students, scholars etc. The programmers have to understand the knowledge, skills and requirements of stakeholders for this purpose.
Closure checklist and project evaluation
The website development project for Social Media research Center should include all the requirements of the stakeholders (Saunders & Lewis, 2014). They should be mentioned in a proper sequence along with the priorities. The checklist of web application development is as follows:
- Review of project is completed
- Testing all the activities
- Creating the project status report
- Staff performance evaluation
- Communication of project closure: Internally and externally
- Comparison of the project performance in terms of cost, time, quality, scope, risk and benefits.
- Objectives were met
- Issues resolved in the project
- Documentation of feedback from the stakeholders done
- Assignment of project maintenance
The above checklist will allow the project manager to ensure that the project has been properly closed.
Project evaluation
Project manager can initiate the project evaluation to ensure the success of the web application development project. It involves various steps:
Individual assessment: The assessment involves all the team members and questionnaires are used to collect their views about the project. Peer review method can be used in this evaluation.
Review: the review stage consists of group meetings between team members, sponsor and manager. The main discussion points in the meeting should be MOV and success or failure of the web application development project. Similarly, the scope, time, cost and budget is also discussed. Along with his, the challenges and issues arising and their resolution done by the manager is also accessed.
Project Audit: The project auditor does audits of all the activities in the project and highlights the issues and problems to the project manager.
The project manager of web application development should evaluate the MOV of the project in a series over the next year. It can be done in the following manner:
- Between 1 to 5 months evaluation should be done of wait times in scheduling. All this have to be done after the implementation stage.
- Rescheduling is also assessed after implementation stage.
- The impact on ROI should be evaluated
- Impacts on operational costs should be analyzed
- Feedbacks and opinions can be taken from the students to analyze the social impacts of the project.
Conclusion
Project management involves various activities which helps the manager to create plans and understand the subsequent activities. The website application project of Social media research Center has to be completed in 8 months and the budget is AUD 50,000. It is essential for the manager to follow the project schedules and complete all the activities in the given time period. The risk register will allow them to eliminate all the potential risks. On the other hand, Quality management plan will ensure high quality deliverables. All these activities will help the team members to achieve the objectives of the project.
References
Bresnen, M. (2016). Institutional development, divergence and change in the discipline of project management. International journal of project management, 34(2), 328-338.
- Gido, J., & Clements, J. (2014). Successful project management. Nelson Education.
- Heagney, J. (2016).Fundamentals of project management. AMACOM Div American Mgmt Assn.
Kucharska, W., & Kowalczyk, R. (2016). Trust, Collaborative Culture and Tacit Knowledge Sharing in Project Management–a Relationship Model.
- Martinelli, R. J., & Milosevic, D. Z. (2016).Project management toolbox: tools and techniques for the practicing project manager. John Wiley & Sons.
Morris, A., & et.al, (2016). Development of a project management framework in local government. RICS COBRA.
Papke-Shields, K. E., & Boyer-Wright, K. M. (2017). Strategic planning characteristics applied to project management. International Journal of Project Management, 35(2), 169-179.
- Saunders, M. N., & Lewis, P. (2014). Doing research in business and management: An essential guide to planning your project. Pearson Higher Ed.
- Srivannaboon, S., & Munkongsujarit, S. (2016, September). Project management and project portfolio management in open innovation: Literature review. InManagement of Engineering and Technology (PICMET), 2016 Portland International Conference on(pp. 2002-2007). IEEE.
- Turner, R. (2016).Gower handbook of project management. Routledge.
- Walker, A. (2015). Project management in construction. John Wiley & Sons.
Young, T. L. (2016). Successful project management. Kogan Page Publishers.
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