Management Perspectives: Social Responsibilities of the Businessman

The Use of Three Naturally Occurring Data

The use of conversation can be used to build a personal SWOT Analysis. With the help of conversation, I will be able to acknowledge the thoughts of the stakeholder. Conversation will help to get actual feedback from my colleagues that will help me to overcome the weakness. I will be able to have well a persuaded operational strategy. Conversation will also help me to think about my strength in relation to the people around me. My strength will turn into opportunities with the help of this naturally occurring data (Stanley & Rebecca, 2016).

The use of emails can also help to build the outer layer that consists of skills. The customers to provide a feedback for the goods that they use mainly use emails. However, the customer provides the feedback depending on the behavior of the sales executive and how their complaints are handled by the sales executive. With the help of the emails, I will be able to acknowledge about my weaknesses. In other words, I will be able to know about my communication skill and my customer handling potential (Groza et al., 2016).

The use of artifacts can also help to identify the personal strength and weaknesses. The goods that are sold by the company should be such that the customers get pleased. With the help of the artifacts, the company the customers will be able to give the feedback that will help me to identify my strength and weaknesses (Howbert et al., 2014).

Assessment of Personal Swot Analysis

In order to conduct a personal SWOT Analysis, it is important to focus on the questions that need to be examined. After a person has defined his career ambition and aim, the next step will be to understand more about himself and his external environment. In that case, it is very important to conduct a SWOT Analysis to determine the strength, weakness, opportunities and threats (Shinoj, 2016).

The SWOT Analysis helps to capture the information about the internal strengths and weaknesses and the external opportunities and threats.

Strength: A personal strength will help me to differentiate myself from others when trying to get hold of the next promotion. Currently, I am working in Woolworths, as a Sales Executive and the feedback that I have got from others are that I have strong executive leadership characteristics. As a result, I have the ability to support and promote the Speedy Service Development. I also have positive personal personality that will help me to highlight the significance of employee motivation for organizational success. I am also very creative and as a result, I am able to influence the customers with a point of view of a particular good. I also have the ability to ask some important questions to the customers in order to discover what the customer exactly requires. The feedback that have got also includes the fact that I am able to identify the point of selling that makes the product of my company to stand out from the crowd. I am able to perform the identification of the products in a better manner as compared to others (Young et al., 2016).

Weakness: A personal weakness is a responsibility or an area of opportunity for development. These characteristics will help me to improve upon to enhance the future opportunities. The weakness that I possess is that I rarely do something just out of sheer inquisitiveness. The feedbacks that I received from my colleagues are that I feel uncomfortable in speaking in front of the groups. I also have a weakness that indulge me to complete my work quickly so that I can add this in my to do list. As a result, I suffer from the results. I also get nervous while presenting the goods to the customers (Mich et al., 2014).

Opportunities: I need to enhance myself as a Sales Executive and as a result, I need to receive coaching in service of improving my sales executive skills. I need to undergo some training so that I can also deal with the revenue-producing department. I also need to have a brief knowledge about the employee morale so that I can avoid low employee morale from taking place. I will also be able to employ and attract quality employees by replacing the weak performers. If I overcome my weaknesses, I will be able to improve my corporate culture and institutionalize procedures to create constancy (Zengping & Xiangling, 2012).

Threats: One of the major threats is the huge number of everyday demand that comprises against self-reflection. The threat that I feel I might undergo is that the changing professional standard that I will not be able to meet. The technologies are advancing with each passing day. As a result, I need to be up to date about the technologies so that I do not feel awkward (McDonald, 2013).

Critical Assessment

The most important responsibility being a sales executive is to sell the products properly and involve fast moving consumer goods. I feel that I am placed properly in the company as the company has helped me to learn many things. The company has done justice to my qualification and helped to gain confidence. I have also gained excellent interpersonal skills. As a sales executive, I listen to the requirements of the customers and try to maintain and enhance the relationship with the existing customers. However, sometimes I did face some bad experience that made me think that I was misplaced (Kotler et al., 2015).

At the beginning, I had very limited interpersonal skills.  I was not able to respond properly to the incoming email and phone enquiries. This made me feel de motivated however; Woolworths gave me a second chance to develop my interpersonal skills. As a result, I have developed my skills as sales executive and I am able to create comprehensive documents of the proposals. This is also helping me to demonstrate and present the goods to the customers in a proper way. As a sales executive, I am able to endorse the products and the services to the customers with the aim of maximizing the profits (Bowen, 2013).

Before joining Woolworths I tried in a different organization, however, I was not given the opportunity to utilize my skills, as the work structure was limited. However, after joining Woolworths I have learned how to maintain a database built CRM that helps the organization to convert leads into prospects. I have acknowledged about self-management that is a concrete element in sales. With the help of this, I am able to know about the details about the goods in the company. I am able to prospect and convert the prospect to a customer. Woolworths has also helped me to improve my communication and maintain discipline (Mariadoss et al., 2014).

I feel that I am placed in the organization as I have gained the knowledge that sales do not end once the product is sold. It is very important to remain in touch with the customers even after the product is sold. It is also important to handle the primary complaints of the customers at the sales executive level. The company has also given me training on how to handle the complaints of the customers properly (Knight et al., 2014).

Self-Improvement for Continuous Improvement

As a sales executive, I really need to overcome the above-mentioned weaknesses, as it will work as an obstacle in my career. This will help to provide a good knowledge to the employees regarding how to behave ethically. This is mainly because, Woolworths follows a strict code of conduct. I also have the feedback of having a weak communication skill. However, director of the sales executive department of Woolworths said that a good inter-personal communication skill is required for the success of the organization. Hence, I really need to focus on the improvement of my communication skill. This will help me to provide a good customer service.

I need to closely identify my weaknesses in order to recognize my opportunities for a better service. I have a habit of being a debater, which directs me in a wrong way. I need to overcome this weakness as it might act as an obstacle while communicating with the customers. However, I am passionate about my work I sometimes end up indulging in a debate with my customers when they complain about the products. However, I need to overcome this problem, as it will have an impact on my reputation. I also have the habit of getting nervous around people that is mainly because I try to prove a good sales executive. However, the nervousness proves to be a challenge for me as I fail to deal properly with the customers.

In order to improve, I need to gain practical knowledge and self-assurance about the work I am doing. I need to have a clear vision about the objectives. As a result, in order to improve I need to have a friendly persuasion so that I have the ability to convince customers and the clients to purchase the products. This will help me to gain the confidence without compromising the ability to be credible. The area of improvement also includes having the negotiation quality particularly when the goods are highly priced. I need to learn the art of negotiation without compromising high overall sales (Lee, 2016).

Conclusion

It can be concluded that Woolworths had helped me to develop my skills as sales executive and I am able to create comprehensive documents of the proposals. Conversation will help to get actual feedback from my colleagues that will help me to overcome the weakness. In order to recognize my opportunities for a better service I need to identify my weaknesses closely. After joining Woolworths, I have learned how to maintain a database built CRM that helps the organization to convert leads into prospects. The threat that has been concluded after conducting personal SWOT Analysis is that I feel the changing professional standard will have an impact on my performance.

References

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