Lb170 Communication Skills For Business: Assessment Answers

Methods of Research

The method of conduction of the research was an interview with the help of which essential information was gathered about the culture prevailing in Select Fresh Providers. The interviewee was selected on the basis of the fact that he should be someone who has served a long term at the company and is hence familiar with the proceedings of the company. He was persuaded for the interview by communicating to him that this interview will be able to bring about organizational changes and it would benefit the workers of an organization (Cornelissen and Cornelissen 2017). The primary research method involves the collection of data regarding a subject and it is gathered from real world. Interview, survey and observation fall under the ambit of the primary research method. Interviews can help in providing a lot of information that is gathered from small group of people. Interviewing acts as a valuable method of research and face-to face information helped Naveed Rao in communicating important aspects pertaining to Select Fresh Providers. In this kind of interview, the person being interviewed and the interviewee can speak directly to each other and it can help in eliciting important information in relation to the company. Interviews can be helpful in getting the stories behind that of the experiences of the person.

Communication in Select Fresh Providers

There is good communication between the employers and the employees in organization and this helps in providing satisfaction to the employees. The employees think of the organization to be like family and this helps in revealing the sound communication policies that exist at Select Fresh Providers. The employees work together as a team that helps in the completion of the job within time (Blaschke and Schoeneborn 2016). A particular job responsibility is assigned to a particular member of the team and this helps to ensure the profitability of the warehouse. The employees in the case of a crisis come together in order to solve the problem.

Intercultural communication

In Select Fresh Providers the employees do not judge the behaviour of other people on the basis of their culture. The people coming from different cultures have different manner pertaining to greeting and the employees accept the mannerisms of people belonging to a different culture. People do not criticize the nuances related to one’s culture that helps in building sound relationship between the employees of the organization. Message is transmitted in Select Fresh Providers with the help of e-mails and face-to-face conversation (Goleman 2017). The message if often transmitted by taking recourse to a e-mail. Reaction is always given by the receiver that helps in preventing confusion within the office environment.

Negotiations

The primary objective of communication is that it helps in seeking a common ground. It helps in the process of exchange of ideas along with information. The senders in Select Fresh Providers know the manner by taking recourse to which a message can be formulated and this message should be acceptable to both the sender and the receiver. Finding out vital facts about the organization can help an individual in the aspect of negotiation. The employees of Select Fresh Providers understand the perception related to the other party that proves to be a useful method in relation to negotiation (Certo 2018). At that of the negotiation table, the parties justify their original proposals. The total approach is undertaken in relation to negotiation in Select Fresh Providers and no issue is settled on independent basis. The negotiation process takes up the form of total agreement in the organization.

Meetings and Discussions

The meeting is conducted in Select Fresh Providers on regular basis that helps in clarification of the objectives pertaining to the organization. It helps in relieving the stress among the employees of Select Fresh Providers. It can help in bringing the people of the organization together and meeting helps in re-energizing the employees of Select Fresh Providers (Powless and Schafer 2016). The regular meeting help in strengthening the bond between the employees and helps the employees in making good decisions. An agenda is created with the help of a meeting and the practices that can help the organization in reaching the objectives are discussed during the meeting. This helps in managing the huge amount of work in the organization and this helps Select Fresh Providers in making profit. The discussions held can help in managing the stock during the day and this helps in ensuring that the vegetables and fruits do not get rotten easily.

Conflict Resolution

In the event of conflict arising between the members of the team the composition of that team is changed that proves to be a useful method that helps in resolving conflict within the organization. The group conflict that arises within the organization can be minimized by laying the focus on that of a common enemy like competition. The focus being laid on the competitor company helps Select Fresh Providers in working together that can augment marketing effectiveness pertaining to the company (Sekaran and Bougie 2016). The group conflicts are resolved with the help of majority rule within Select Fresh Providers. The group members take up the policy of voting within the organization and idea having most amount of votes gets implemented within Select Fresh Providers (Rosemann and vom Brocke 2015). The healthy discussion of the issues arising within Select Fresh Providers helps in removing conflict within the organization and paves the way for the growth of the organization.

Interpretation of results

The interview with Naveed Rao helped in revealing important information pertaining to the communication modes within the organization. The intercultural communication was greatly helped with the help of understanding that the employees had for each other in the organization. The meetings and discussions that were held in the company helped the employees in sharing their viewpoint in relation to important issues that helped in removing the barriers in the path of the organization. The stress that rose among the employees was minimized with the help of meetings that helped the organization to a great extent. The face to face interaction that was held among the employees of Select Fresh Providers helped the employees in resolving their doubts and helped the organization in communicating their objectives (Plant and Slippers 2015). Important information in relation to fruits and vegetables were communicated to the employees and it helped in augmenting the performance of employees of Select Fresh Providers. The co-ordination that existed among the employees helped in making the working environment comfortable for Select Fresh Providers. The honest communication that exists among the employees of Select Fresh Providers helps in binding the employees together. The employees know that they can talk to the management in case of any problem and this helps in building team and increase the employee loyalty within Select Fresh Providers.

The mangers are clear regarding the guidelines that they give to the employees and this helps in removing conflict within Select Fresh Providers. The feedback given during the course of performance appraisals greatly helps the employees in maintaining effective communication within the organization (Luthans and Doh 2018). The workers are communicated regarding their responsibilities that help in removing the conflict within the organization. The employees receiving conflicting instruction gives rise to problems within the organization. The good communication skills of the managers of Select Fresh Providers help in removal of the problems in the initial phase within the organization.

The communication process in Select Fresh Providers helps in building the process of decision-making within the organization. The right communication methods helps in the process of identification of the alternative course of the action that can be taken that can help in solving important problems within Select Fresh Providers. It helps in building attitude of people within Select Fresh Providers. It has been found that an employee who is well-informed has better attitude as compared to that of an less informed person. Socializing is an important aspect in relation to an organization. Socialization within Select Fresh Providers helps in controlling the process pertaining to management in the organization. The grievances in relation to the subordinates are communicated to the managers that help in resolving important problems rising within Select Fresh Providers.

Conclusion

Naveed Rao who is the interviewee helped in revealing important information pertaining to the communication process within the organization. The behaviour of the people are not judged on the basis of any kind of any kind of bias that helps in maintaining s strong bond between the employees of the organization. The different mannerisms of people belonging to different culture are respected that helps the organization in attaining the objectives. The nuances in relation to different culture are respected that helps the organization in making huge profits. Total approach pertaining to negotiation helps in resolving the major issues in Select Fresh Providers. The regular meetings held within Select Fresh Providers helps in clearing the aims pertaining to the organization. The stress of the employees are reduced in Select Fresh Providers with the help of the meetings. The changing of composition within a team in which conflict is taking place can proves to be useful in reducing conflict in Select Fresh Providers. Laying focus on the competitors helps the organization in reducing group-conflict that arises within the organization.

Recommendations

Select Fresh Providers can make use of multiple channels that can help in improving the pattern of communication in Select Fresh Providers. This can help in ensuring the fact that all the members of the organization receives the message. The goals and objectives of Select Fresh Providers should be provided to the employees with the help of communication that can help in increasing the organizational effectiveness. Feedback from the employees can be collected regarding the effectiveness of communication in Select Fresh Providers and they can suggest ideas that can help in improving the process of communication in the organization. The status reports can help in determining the accomplishments of the employees and this can help in providing a base of the discussions in the meetings.

References:

Blaschke, S. and Schoeneborn, D. eds., 2016. Organization as communication: Perspectives in dialogue. Taylor & Francis.

Bloom, N., Garicano, L., Sadun, R. and Van Reenen, J., 2014. The distinct effects of information technology and communication technology on firm organization. Management Science, 60(12), pp.2859-2885.

Certo, S.C., 2018. Supervision: Concepts and skill-building. McGraw-Hill Education.

Cornelissen, J. and Cornelissen, J.P., 2017. Corporate communication: A guide to theory and practice. Sage.

Goleman, D., 2017. Leadership That Gets Results (Harvard Business Review Classics). Harvard Business Press.

Luthans, F. and Doh, J.P., 2018. International management: Culture, strategy, and behavior. McGraw-Hill.

Plant, K. and Slippers, J., 2015. Improving the business communication skills of postgraduate internal audit students: A South African teaching innovation. Innovations in Education and Teaching International, 52(3), pp.310-321.

Powless, S. and Schafer, S., 2016. Eroding Business Communication Skills Among B-Students: Causes, Effects, and Suggestions to Consider. Journal of Higher Education Theory and Practice, 16(6), p.127.

Rosemann, M. and vom Brocke, J., 2015. The six core elements of business process management. In Handbook on business process management 1 (pp. 105-122). Springer Berlin Heidelberg.

Sekaran, U. and Bougie, R., 2016. Research methods for business: A skill building approach. John Wiley & Sons.