ITC505 ICT Project Management | Understanding Consumer Requirements

Questions:

Part One:

MOV - Measurable Organisational Value

Identify the desired area of impact - Rank the following areas in terms of importance: Strategy / Customer / Financial / Operational / Social
With reference to your project, identify one or two of the following types of value:
Better - is improving quality important to your client?
Faster - does your client want to increase efficiency?
Cheaper - is cutting costs important?
Do more - does your client want to continue its growth?
Develop an appropriate metric - this sets the target and expectation of all the stakeholders. It is important to determine a quantitative target that needs to be expressed as a metric in terms of an increase or decrease of money.
Determine the timeframe for achieving the MOV - ask yourselves, when do we want to achieve this target metric?

Part Two:

Define Scope and produce a Scope Management Plan

Define the scope of the project and detail how the scope will be managed.

Identify and detail the resources for the project using MS Project where appropriate, including:

People (and their roles), plus any extra personnel that is required for the project.
Technology - any hardware, network and software needs to support the team and your client.
Facilities - where will most of the teamwork be situated?
Other - for example, travel, training etc.

Part Three:

Using MS Project, develop a schedule using a high-level Work Breakdown Structure (WBS). It should include:

Milestones for each phase and deliverable
This will tell everyone associated with the project that the phase or deliverable was completed satisfactorily.
Activities / Tasks
Define a set of activities / tasks that must be completed to produce each deliverable.
Resource Assignments
Assign people and resources to each individual activities.
Estimates for Each Activity / Task
Develop a time estimate for each task or activity to be completed.

Part Four:

Project Risk Analysis and Plan

Document any assumptions you have made about the project
Using the Risk Identification Framework as a basis, identify five risks to the project – one for each of the five phases of the methodology.
Analyse these risks, assign a risk to an appropriate member, and describe a strategy for the management of each specific risk.

Part Five:

Quality Management Plan.

A short statement that reflects your team’s philosophy or objective for ensuring that you deliver a quality system to your client.
Develop and describe the following that your project team could implement to ensure quality;
A set of verification activities
A set of validation activities

Part Six:

Closure and Evaluation

Develop a closure checklist that the project team will use to ensure that the project has been closed properly.
Develop a project evaluation – outline and discuss how your project’s MOV will be evaluated.

Answers:

1. Part 1: Measurable Organizational Value (MOV)

The Globex established a prior project on Rivarina Agriculture and Lifetime Show (RALS, a 3 days event) from 2000. This show demonstrates the local business, agricultural equipments suppliers and the lifestyle products as well. For proper management of the RALS projects the components those must be followed by the program developers include show stand co ordination, live display of the program, catering, volunteers etc. The tickets for RALS show are available in the RALS gates which are manual however; in order to resolve the issues associated to manual ticket booking system, the Globex committee has decided to adopt computer based ticket booking system for their consumers. With the help of manual ticketing the efficiency and timeliness will increase accordingly.

In addition to this for this change the service providers are needed to rearrange the existing approaches in terms of proper quality management, budget management, time management, risk management etc. In order to execute the project concept without any error it is necessary for the project manager and project development team members to work according to the work breakdown activities within estimated time and budget as well.

1.1 Identification of the desired area of impact

Desired area	Impact	Ranking
Strategy	With the help of proper business strategies the company will be able to gain higher revenue and more consumers as well.	2
Consumers	Consumers are the most important asset to any business, with advanced online ticket booking system the consumers need not to wait in the queue and they could get the expected answers from the online ticket booking portal also.	4
Operational	With operational and functional strategies the employees and project development team members will be able to operate the online ticket booking system properly.	3
Financial	Financial support is the main thing that helps the project developers to execute the project in such a way so that they could get effective revenue throughout.	1
Social	For improving the existing communication system the social approaches are very much important to be improved.	5

1.2 Identification of the type of the values

Better: The online ticket booking system will help the project manager to deliver quality service to their clients.

Faster: It will help to speed up the entire process starting from the ticket booking up to its delivery to the consumers.

Cheaper: The total business efficiency will increase and the rate of capital investment will be completely minimized.

1.3 Development of appropriate metric

The stakeholders of associated to the project are divided into two parts internal stakeholder and external stakeholder. In order to evaluate the online ticket booking system for RALS show the stakeholders are required to meet their expectations properly. The expectations of the stakeholders are as follows:

Stakeholder’s name	Expectation
Project manager	To complete the project on time
Team members	To deliver service as per the expectation of the internal and external consumers
Finance manager	The finance manager expected to complete the project within estimated budget
Project volunteers	The volunteers are needed to control and monitor the project progress properly and they expect to increase the system efficiency

1.4 Development of the timeframe

WBS	Task Name	Duration	Start	Finish	Predecessors
0	Timeframe development for RALS system	110 days	Mon 10/2/17	Fri 3/2/18
1	Project initiation phase	31 days	Mon 10/2/17	Mon 11/13/17
1.1	Understanding project requirements	6 days	Mon 10/2/17	Mon 10/9/17
1.2	Budget planning	5 days	Tue 10/10/17	Mon 10/16/17	2
1.3	Time management for the RALS project	5 days	Tue 10/17/17	Mon 10/23/17	3
1.4	Risk assessment	4 days	Tue 10/24/17	Fri 10/27/17	4,2
1.5	Scope assessment	6 days	Mon 10/30/17	Mon 11/6/17	5
1.6	Resource requirement for RALS online ticket booking system	5 days	Tue 11/7/17	Mon 11/13/17	6
2	Milestone 1: Completion of project initiation phase	0 days	Mon 11/13/17	Mon 11/13/17	7
3	Project planning	32 days	Tue 11/14/17	Wed 12/27/17
3.1	Risk management planning	6 days	Tue 11/14/17	Tue 11/21/17	8
3.2	Scope management	5 days	Wed 11/22/17	Tue 11/28/17	10
3.3	Quality management	7 days	Wed 11/29/17	Thu 12/7/17	4,11
3.4	Stakeholder’s identification	5 days	Fri 12/8/17	Thu 12/14/17	12
3.5	Online ticket booking system development	4 days	Fri 12/15/17	Wed 12/20/17	13
3.6	Online payment implementation	5 days	Thu 12/21/17	Wed 12/27/17	14
4	Milestone 2: Completion of project planning phase	0 days	Wed 12/27/17	Wed 12/27/17	15
5	Project execution	29 days	Thu 12/28/17	Tue 2/6/18
5.1	Website analysis	5 days	Thu 12/28/17	Wed 1/3/18	16
5.2	Website testing	6 days	Thu 1/4/18	Thu 1/11/18	18
5.3	Understating consumer’s requirements	6 days	Fri 1/12/18	Fri 1/19/18	19
5.4	Prototype implementation	6 days	Mon 1/22/18	Mon 1/29/18	14,20
5.5	Reviewing functional requirements	6 days	Tue 1/30/18	Tue 2/6/18	21
6	Milestone 3: Completion of project execution phase	0 days	Tue 2/6/18	Tue 2/6/18	22
7	Project closure	18 days	Wed 2/7/18	Fri 3/2/18
7.1	Post project evaluation	6 days	Wed 2/7/18	Wed 2/14/18	23
7.2	Final project documentation	7 days	Thu 2/15/18	Fri 2/23/18	25
7.3	Stakeholder signoff	5 days	Mon 2/26/18	Fri 3/2/18	26
8	Milestone 4: Completion of project closure phase	0 days	Fri 3/2/18	Fri 3/2/18	27

1.5 Summary of the MOV

After the successful completion of the project, Globex will be able to satisfy the consumers by reducing the length of the queue and by increasing the timeliness of the online ticket booking system. In addition to this, the Measurable Organizational Values (MOV) must be utilized appropriately.

2. Part 2: Scope management plan for RALS

2.1 Project scope

The scope of the project is to develop RALS event for the consumers with improved ticket booking system. With the help of this improvement the users will be able to get tickets online and they will not be required to wait in long queues. The scopes of the project are as follows:

To deliver passes for all 1, 2 and even for 2 days
To execute the project within the estimated budget and time as well
To execute E-ticket booking opportunity for the consumers
To implement risk management and quality management plan

After successful completion of the project the project manager and the project team members will be able to deliver online tickets to the consumers where they need not to wait in a any queue and even they can also use the mobile app for booking tickets regardless of their location and time as well.

2.2 List of project resources

Resource Name	Initials	Group	Max. Units	Std. Rate	Ovt. Rate	Cost/Use	Accrue At	Base Calendar
Project manager	P		100%	$20.00/hr	$0.00/hr	$0.00	Prorated	Standard
project finance manager	p		100%	$15.00/hr	$0.00/hr	$0.00	Prorated	Standard
application programmer	a		100%	$16.00/hr	$0.00/hr	$0.00	Prorated	Standard
system analyst	s		100%	$16.00/hr	$0.00/hr	$0.00	Prorated	Standard
system tester	s		100%	$12.00/hr	$0.00/hr	$0.00	Prorated	Standard
project sponsors	p		100%	$20.00/hr	$0.00/hr	$0.00	Prorated	Standard
project team members	p		100%	$10.00/hr	$0.00/hr	$0.00	Prorated	Standard

2.3 The resource details

People: the project manager is responsible to monitor and control the project progress details whereas; the finance manager estimates the total capital required for the successful completion of the project. The application programmers, system developers and tester are responsible to check whether the online website is user friendly or not. If any component is found to be not present then additional changes should be incorporated according to the missing elements,

Technology: Proper digital devices, with additional software and hardware and internet connections are also needed

Facility: While developing the website, proper team activities must be done in the project planning and execution phase properly.

3. Part 3

3.1 Work Breakdown structure for RALS

Figure 1: Work Breakdown Structure for RALS system

(Source: created by author)

3.2 Set of project activities

WBS	Task Name	Duration	Start	Finish	Predecessors
0	Timeframe development for RALS system	110 days	Mon 10/2/17	Fri 3/2/18
1	Project initiation phase	31 days	Mon 10/2/17	Mon 11/13/17
1.1	Understanding project requirements	6 days	Mon 10/2/17	Mon 10/9/17
1.2	Budget planning	5 days	Tue 10/10/17	Mon 10/16/17	2
1.3	Time management for the RALS project	5 days	Tue 10/17/17	Mon 10/23/17	3
1.4	Risk assessment	4 days	Tue 10/24/17	Fri 10/27/17	4,2
1.5	Scope assessment	6 days	Mon 10/30/17	Mon 11/6/17	5
1.6	Resource requirement for RALS online ticket booking system	5 days	Tue 11/7/17	Mon 11/13/17	6
2	Milestone 1: Completion of project initiation phase	0 days	Mon 11/13/17	Mon 11/13/17	7
3	Project planning	32 days	Tue 11/14/17	Wed 12/27/17
3.1	Risk management planning	6 days	Tue 11/14/17	Tue 11/21/17	8
3.2	Scope management	5 days	Wed 11/22/17	Tue 11/28/17	10
3.3	Quality management	7 days	Wed 11/29/17	Thu 12/7/17	4,11
3.4	Stakeholder’s identification	5 days	Fri 12/8/17	Thu 12/14/17	12
3.5	Online ticket booking system development	4 days	Fri 12/15/17	Wed 12/20/17	13
3.6	Online payment implementation	5 days	Thu 12/21/17	Wed 12/27/17	14
4	Milestone 2: Completion of project planning phase	0 days	Wed 12/27/17	Wed 12/27/17	15
5	Project execution	29 days	Thu 12/28/17	Tue 2/6/18
5.1	Website analysis	5 days	Thu 12/28/17	Wed 1/3/18	16
5.2	Website testing	6 days	Thu 1/4/18	Thu 1/11/18	18
5.3	Understating consumer’s requirements	6 days	Fri 1/12/18	Fri 1/19/18	19
5.4	Prototype implementation	6 days	Mon 1/22/18	Mon 1/29/18	14,20
5.5	Reviewing functional requirements	6 days	Tue 1/30/18	Tue 2/6/18	21
6	Milestone 3: Completion of project execution phase	0 days	Tue 2/6/18	Tue 2/6/18	22
7	Project closure	18 days	Wed 2/7/18	Fri 3/2/18
7.1	Post project evaluation	6 days	Wed 2/7/18	Wed 2/14/18	23
7.2	Final project documentation	7 days	Thu 2/15/18	Fri 2/23/18	25
7.3	Stakeholder signoff	5 days	Mon 2/26/18	Fri 3/2/18	26
8	Milestone 4: Completion of project closure phase	0 days	Fri 3/2/18	Fri 3/2/18	27

3.3 Resources of the project

WBS	Task Name	Duration	Resource Names
0	Timeframe development for RALS system	110 days
1	Project initiation phase	31 days
1.1	Understanding project requirements	6 days	Project manager
1.2	Budget planning	5 days	project finance manager
1.3	Time management for the RALS project	5 days	project finance manager ,Project manager
1.4	Risk assessment	4 days	Project manager
1.5	Scope assessment	6 days	Project manager
1.6	Resource requirement for RALS online ticket booking system	5 days	Project manager
2	Milestone 1: Completion of project initiation phase	0 days	project sponsors
3	Project planning	32 days
3.1	Risk management planning	6 days	project team members
3.2	Scope management	5 days	project team members
3.3	Quality management	7 days	project team members
3.4	Stakeholder’s identification	5 days	project team members ,Project manager
3.5	Online ticket booking system development	4 days	application programmer
3.6	Online payment implementation	5 days	application programmer
4	Milestone 2: Completion of project planning phase	0 days	project sponsors
5	Project execution	29 days
5.1	Website analysis	5 days	application programmer
5.2	Website testing	6 days	application programmer
5.3	Understating consumer’s requirements	6 days	system analyst
5.4	Prototype implementation	6 days	system analyst
5.5	Reviewing functional requirements	6 days	system tester
6	Milestone 3: Completion of project execution phase	0 days	project sponsors
7	Project closure	18 days
7.1	Post project evaluation	6 days	system analyst, system tester
7.2	Final project documentation	7 days	system analyst, system tester
7.3	Stakeholder signoff	5 days	Project manager
8	Milestone 4: Completion of project closure phase	0 days

3.4 Estimated cost for the task

WBS	Task Name	Duration	Start	Finish	Resource Names	Cost Variance
0	Timeframe development for RALS system	110 days	Mon 10/2/17	Fri 3/2/18		$16,384.00
1	Project initiation phase	31 days	Mon 10/2/17	Mon 11/13/17		$5,360.00
1.1	Understanding project requirements	6 days	Mon 10/2/17	Mon 10/9/17	Project manager	$960.00
1.2	Budget planning	5 days	Tue 10/10/17	Mon 10/16/17	project finance manager	$600.00
1.3	Time management for the RALS project	5 days	Tue 10/17/17	Mon 10/23/17	project finance manager ,Project manager	$1,400.00
1.4	Risk assessment	4 days	Tue 10/24/17	Fri 10/27/17	Project manager	$640.00
1.5	Scope assessment	6 days	Mon 10/30/17	Mon 11/6/17	Project manager	$960.00
1.6	Resource requirement for RALS online ticket booking system	5 days	Tue 11/7/17	Mon 11/13/17	Project manager	$800.00
2	Milestone 1: Completion of project initiation phase	0 days	Mon 11/13/17	Mon 11/13/17	project sponsors	$0.00
3	Project planning	32 days	Tue 11/14/17	Wed 12/27/17		$3,792.00
3.1	Risk management planning	6 days	Tue 11/14/17	Tue 11/21/17	project team members	$480.00
3.2	Scope management	5 days	Wed 11/22/17	Tue 11/28/17	project team members	$400.00
3.3	Quality management	7 days	Wed 11/29/17	Thu 12/7/17	project team members	$560.00
3.4	Stakeholder’s identification	5 days	Fri 12/8/17	Thu 12/14/17	project team members ,Project manager	$1,200.00
3.5	Online ticket booking system development	4 days	Fri 12/15/17	Wed 12/20/17	application programmer	$512.00
3.6	Online payment implementation	5 days	Thu 12/21/17	Wed 12/27/17	application programmer	$640.00
4	Milestone 2: Completion of project planning phase	0 days	Wed 12/27/17	Wed 12/27/17	project sponsors	$0.00
5	Project execution	29 days	Thu 12/28/17	Tue 2/6/18		$3,520.00
5.1	Website analysis	5 days	Thu 12/28/17	Wed 1/3/18	application programmer	$640.00
5.2	Website testing	6 days	Thu 1/4/18	Thu 1/11/18	application programmer	$768.00
5.3	Understating consumer’s requirements	6 days	Fri 1/12/18	Fri 1/19/18	system analyst	$768.00
5.4	Prototype implementation	6 days	Mon 1/22/18	Mon 1/29/18	system analyst	$768.00
5.5	Reviewing functional requirements	6 days	Tue 1/30/18	Tue 2/6/18	system tester	$576.00
6	Milestone 3: Completion of project execution phase	0 days	Tue 2/6/18	Tue 2/6/18	project sponsors	$0.00
7	Project closure	18 days	Wed 2/7/18	Fri 3/2/18		$3,712.00
7.1	Post project evaluation	6 days	Wed 2/7/18	Wed 2/14/18	system analyst, system tester	$1,344.00
7.2	Final project documentation	7 days	Thu 2/15/18	Fri 2/23/18	system analyst, system tester	$1,568.00
7.3	Stakeholder signoff	5 days	Mon 2/26/18	Fri 3/2/18	Project manager	$800.00
8	Milestone 4: Completion of project closure phase	0 days	Fri 3/2/18	Fri 3/2/18		$0.00

Figure 2: Cost estimated for RALS system

(Source: created by author)

3.5 Time estimated for the project

Figure 3: Gantt chart for RALS system

(Source: created by author)

4. Part 4: Project Risk Analysis and Plan

4.1 project risk analysis and plan

Project development phase	Risk associated to the phase	Responsible person	Frequency	Impact	Mitigation strategy
Project initiation phase	Wrong cost estimation	Project finance manager	Monthly	High	The project finance manager should make feasibility study properly so that the issues associated to it can be mitigated completely.
Project planning	Incorrect system components identification	Project team members	Weekly	Medium	In order to develop the online ticket booking system, proper components are needed to be identified by the manager and project team members properly.
Project execution	Testing failure	Application programmer	Monthly	High	After the implementation of the system that must be tested accurately before execution
Project planning	Failure in risk management	Project manager	Monthly	High	Risks are required to identified then analyzed well for minimizing the rate of risks
Project initiation phase	Improper understanding of consumers requirements	Team members	Monthly	High	Based on the requirement of the consumers the website must be developed.

5. Part 5: Quality management plan

5.1 Team’s philosophy

The aim of this project is to “deliver quality, on time, affordable and user friendly service to the participants of RALS events”. With the help of proper online ticket booking system the service providers will be able to grab more number of new consumers and existing consumers as well. In addition to this, the components those ought to be considered include leadership and motivational approach of the project manager, cost management plan of the finance manager and the roles play by the project team members.

5.2 Quality assurance for RALS project

Phases	Name of the Activities
Verification	Requirements gathering
	Requirement analysis
	SLA
	Project prototype designing and coding
Validation	Modeling and unit testing
	System integration and integration testing
	System controlling
	Final implementation of online ticket booking system

Part 6: Closure and Evaluation

6.1 Development of closure checklist

Activities	Responsible person	Signature
Project initiation	Project manager	<Please fill>
Planning	Project team members	<Please fill>
Scope management	Project team members	<Please fill>
Budget estimation	Finance manager	<Please fill>
Time management	Project manager	<Please fill>
Prototype development	Application programmer and system analyst	<Please fill>
Prototype testing	System tester	<Please fill>
Additional changes	Project manager	<Please fill>

6.2 Development of project evaluation outline

After analyzing the details of RALS event project it has been found that in order to complete and execute and implement the project successfully it is necessary to consider all the current project activities properly. It will help the project manager and the project team members to gain competitive advantages and higher revenue value as well. Additionally, the Measurable Organizational Values (MOV) could also be estimated appropriately to deliver user friendly ticket booking system to the event participants. The available ticket options are as follows:

Pass for one day, 2 days and for all the three days
Family passes
Kids and student’s passes and passes for the stall holders

Again the RALS committee has requested for the below components:

Ticket sales details
The number of tickets sold and the remaining
Online and offline buyers details etc

References

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