Inf80028 | Business Case Of Assessment Answers
In the report part, you need to discuss:
• The benefits, drawbacks, risks and opportunities of automation in general.
• If automation is one of the solutions for the current business process problems/issues, why and why not.
• How important it is to consider automation in the long-term business process improvement practices.
• How automation can solve the case current process issues and problems.
• The automation implementation plan (brief).
In the modelling part, you should transform one of the current BPMN level 2 model(s) into a logical automated model that shows how the process can be automated by a process engine (BPMS). It should clearly show how each participant communicates with the process engine and what data is transmitted. You only need to consider the ‘happy’ path when everything goes smoothly or ONE of the sub-processes.
Advice for logical Automated Design
• The automated design model must contain exactly one Executable pool (for the process engine). In the executable pool, there can be no user or manual tasks. There may be service tasks. All parties should communicate with the BPMS. It will require BPMN Level 2 elements.
• The automated logical design model will in general have many non-executable pools, one for each internal participant, generally human. Non-executable pools may contain just process fragments. Some of them may be no start or end events. Both level 1 and level 2 BPMN are acceptable.
• A non-executable pool interacts with the executable pool (BPMS) by Message Flows. A Message flow will connect with a Message Event in the executable pool and a task in the non-executable pool.
• The logical automated design model will have many white-box pools, one for each external participant. An external participant may interact with either an internal participant in a non-executable white pool, or directly with the process engine in the executable pool.
Answer:
Introduction
In this report, the focus is on one of the business process “New donor process” of a not-for profit organization “Swinburne Cares Foundation”. The organization is associated with providing support services for individuals having disabilities. It has been identified that there are various issues and problems existing in their current business process and implementation of automation will help them to achieve desired goals.
Benefits, drawbacks, risks and opportunities of automation
Benefits
- More focus could be given by the employees on customer service rather than small tasks.
- Multiple systems could be integrated together (Kiedrowicz & Waszkowski 2015).
- Tasks could be assigned dynamically.
Drawbacks
- Employees may fear losing their jobs thus oppose the implementation of automation.
- The costs associated with investment is high and desired benefit may not be achieved.
- Loss of flexibility as workflows, tasks as well as processes may require modification.
Risks
- Difficulty while integrating various systems as well as tools.
- Fear of job loss and cutting out human resources from an organization (Makarova & Shchenyatsky 2017).
- Constant monitoring is required for business process automation.
Opportunities
- Improved allocation of workforces.
- Reduction in costs and human errors.
- Better collaboration among the team members.
Automation as a process improvement option for the case
In the particular case provided on SCF (Swinburne Cares Foundation) it has been found that automation is an option for process improvement within the organization. The organization operates with the help of funding from government, donations from individuals as well as various organizations. The automation will help to achieve the organizational excellence and improvements in business process.
Scope of automation for solving the case current process issues and problems
Automation could be employed in the organization to resolve the issues and problems within the existing business process. The improvements could be easily gained through automating the new donor process. A new donor could be automatically enrolled with organization without the need to get approval for accessing the services.
Automation plan
The automation will be implemented in organization in various phases through proper planning and determining the requirements. The requirements will be gathered from stakeholders and plan for introducing automation will be approved from them to ensure success of the plan. The deployment of automation will be carried only after approval and a feasibility study will be carried out in terms of cost and resources.
Assumptions and limitations
Assumptions
- The logical automation of their business process will help the organization to resolve their issues and problems.
- The efficiency of the organization could be improved through logical automation of the new donor business process.
Limitations
- The costs for implementing automation is much higher than usual business process.
- The implementation of automation may be opposed by the employees.
Conclusion
From the overall discussions carried out in this report, it can be concluded that logical automation of “New donor process” will help the organization to achieve benefits and organizational excellence. The implementation of automation in the business process will facilitate better processing of services and effective management of the business operations. The new business process model attached in the appendix illustrates the modifications that will be done in the existing new donor process within the organization. In this report, the illustrations has also been provided on the benefits, drawbacks along with risks and opportunities of automation in business process.
References
Kiedrowicz, M & Waszkowski 2015. Business rules automation standards in business process management systems. Information Management in Practice,(eds) BF Kubiak and J. Ma?lankowski, 187-200.
Makarova, K. N, & Shchenyatsky, A. V 2017. Evaluation of Stages Efficiently for Implementation of the System of Business Process Automation. Bulletin of Kalashnikov ISTU, 20(3), 57-61.
Rymarczyk, T, Cieplak, T, K?osowski, G & Rymarczyk 2018. Design of data analysis systems for business process automation. Informatyka, Automatyka, Pomiary w Gospodarce i Ochronie ?rodowiska, 8.
vom Brocke, J, Zelt, S & Schmiedel 2016. On the role of context in business process management. International Journal of Information Management, 36(3), 486-495.
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