HCA470 Global Healthcare
Description of the Organization: Phoenix Children’s Hospital
Phoenix Children's Hospital was founded in 1983 within Good Samaritan Hospital. They are the largest children’s hospitals in the country and provide comprehensive health care services for children. Their team members are growing every day, making PCH the largest amongst employers in Arizona. They are considered Arizona’s only best children’s hospital.
Robert L. Meyers- President & CEO
They are 501(c) (3) non-profit organization and governed board of directors of the community.
Team growth: Medical Staff 1,000 pediatric specialists
With 4,200 staff members
They have a total of 850 Physicians, including 300 Primary Care Provider
They provide inpatient, outpatient, trauma and emergency care
Have 70 pediatric subspecialties within the organization
Consists of 465-licensed-bed
Six Centers of Excellence in the US:
Barrow Neurological Institute at Phoenix Children’s Hospital
Phoenix Children’s Heart Center
Center for Pediatric Orthopedics
Center for Cancer and Blood Disorders
Level One Pediatric Trauma Center
Neonatal Intensive Care Unit
Historical financial performance and current financial condition
Cash flow for 2016 was $21.5 million
Total amount for assets for June 2016 was $1,313,170 (PCH financial and operating Report, 2016, p. 5). This included PCH, the foundation, Captive, PCPD, PCCD, and elimination.
2014 Financial Summary/Summary income statement (in thousands)- For Phoenix Children’s publicly reported financials, visit www.dacbond.com
Net Operating Revenue $661,678
Operating Expenses $661,678
Income from operations $63,840 (8.8%)
EBIDA $125,945 (17.4%)
Employee Compensation and Benefits $330,056
Fundraising Revenue $38,217
Charity and Uncompensated Care $27,210
Since 2014, new construction of the 11-story tower on the hospital’s main campus was made available to provide comprehensive care and family-centered hospital
The Newborn Intensive Care Unit (NICU)
Integration between The Children’s Heart Center and Arizona Pediatric Cardiology
New operation between Barrow Neurological Institute at Phoenix Children’s Hospital and the Pediatric Epilepsy Monitoring Unit
Collaboration and partnership between The Center for Cancer and Blood Disorders’ Ottosen Family Blood and Marrow Transplant (BMT) Program with Mayo Clinic
Introduction and operation of the new satellite centers in Mesa, Scottsdale, the Northwest Valley, Avondale, Yuma, and Flagstaff
An increase of 16% in case mix index since 2010
Average cost per patient at Phoenix Children’s is less than the national average by 16%
Cost of comprehensive care is $1.7 million/day
Major Resources and Competencies
Resources & Medical Specialties- in 2014, reports show a total of 18,773 in Admissions, 2,588 Trauma Visits, 41,315 Urgent Care Visits, and 237,514 Outpatient Visits
Medical Specialties
Barrow Neurological Institute at Phoenix Children’s Hospital
Center for Cancer & Blood Disorder
Children’s Heart Center
Center for Pediatric Orthopedics
Level One Pediatric Trauma Center
Adolescent Medicine
Allergy & Immunology
Anesthesiology
Child Life Program- all staff must go through this program and training to care for children through all phases: developmental, emotional and physical needs
Quality and Safety- providing highest quality care up to standards
Quality Strategic Plan- all staffs must adhere to improving quality and safety to all patients
Quality and Safety Strategic Vision 2015- Ranked high in the nation and recognizedfor providing the highest quality, safest and most efficient evidence-based health care
The Institute of Medicine (IOM)-Provide the public with answers and information related to health and medicine
Phoenix Children’s Research Institute- in 2014, there are 372 open Research Studies. Research and discoveries focusing on genomic, clinical, and translational research. They also published 135 Articles and 161 Abstracts and conducted 53 Presentation
Clinical Research
Translational Research
Genomics
Affiliated Organization:Collaborate with Arizona State University, NantHealth, LLC, Translational Genomics, Research Institute (TGen), and University of Arizona College of Medicine-Phoenix
Collaborate ideas and data collection that focus on prevention and management, diagnostics, develop novel therapeutics and medical devices
Core Services:Collaborate and supports its research community through a network of interdisciplinary core services internally and externally to assist in funding.
PCRI Biorepository
Next Generation Sequencing
Way to Give
Received $15 million for further Research Programs
Satellite Centers- for Physicians to connect and collaborate and provide care. Located in Mesa, Scottsdale, The Northwest Valley, Avondale, Yuma, Flagstaff
Partnerships/Affiliates- Collaborating with partners to network, streamline referrals, improve access, cost management, and figuring ways to improve in quality of clinical services.
Arizona State University
NantHealth, LLC
Translational Genomic Research Institute (TGen)
University of Arizona College of Medicine-Phoenix
Dignity Health- Mercy Gilbert Medical Center
TMC for Children
Mayo Clinic
Teaching & Mentorship Programs-2014 reports show 355 Medical Students participate in the Pediatric Residency Program and performed rotation. About 91% of the students passed the board exam. A total of 1,100 applicants applied for the residency program
Community Outreach and Education-Arizona Adverse Childhood Experiences (ACE) Consortium. They are committed to provide advance pediatric health and wellness within the community. They provide educational programs to teach on many topics. In 2014, events like Barnyard Booster Bash with Progressive Auto Insurance provided 1,927 booster and car seats. Home and sleep safety information was passed out to 500 families. Family education program related to bicycle helmets fitting and usage was provided to the community and 1,500 helmets were distributed. They also provide water safety education and 1,812 attended on Water Safety Day.
Injury Prevention Programs
ATV Safety
Bike Safety
Bites and Stings
Car Seats, Booster Seats, and Seat Belts
Child Abuse
Effective Discipline for Children
Fire Safety
Heat Advisories & Safety
Holiday Travel Safety Tips
Hoverboards
Pedestrian Safety
Prevention falls at home
Safe Sleep for Infants
Water Safety
Healthcare Outreach
Breathmobile
Crews’n Healthmobile
Early Childhood Development Program
Pediatric HIV Clinic
Answer:
Mayo Clinic
The Mayo Clinic is an academic research centre located in Rochester in the state of Minnesota. It is focused in the provision of the following services; medical research, education and all-around integrated clinical services. Mayo clinic has over the years specialized in offering treatment and addressing difficult condition
s through the use of tertiary medical care. It is considered one of the best medical centres globally. In the United States, it is ranked number one, (Shippie et al. 2015). To achieve all these milestones, it stresses on its values and mission. It has a mission of inspiring hope and improving the general well-being of the patient by providing quality integrated medical care. The driving value is, “The needs of the patient come first.”
Socio-cultural
Socio-cultural practices play a major role in the overall performance of organizations. Mayo clinic has embraced the socio-cultural aspect of the employees and its patients while delivering quality health care. Mayo Clinic has an integrated and woven commitment to embrace, socio-cultural and diversity of the employees and patients. It believes this will help them achieve their mission and underline the values, (Fang et al. 2016). Mayo clinic organizes 50 events annually that will enable employees to come into contact with peers from varied social backgrounds. Among its policies, it strongly prohibits any form of discrimination based on the sexual orientation, ethnicity, age and religious beliefs.
Demography
Discrimination based on sex, religion, race, gender and ethnicity affects the demographic composition of employees of an organization and the customers served. The policy of prohibiting any form of discrimination has made mayo clinic to embrace every member of the society.
Technology
Technological advancements have made it necessary for many organizations to adopt new technologies present in the market. In order to offer quality and accurate treatment to the patients, the mayo clinic has embraced technology, (Fang et al. 2016). The recent being the use of cognitive computing. This was necessitated by the transformation it brings in terms of health care delivery.
Competitive analysis
Competition is very stiff in the health sector. To stay competitive, the mayo clinic is expanding its centers and improving the facilities in other centers. To maintain its customer base and stay competitive, mayo clinic has integrated all medical services that its clients need. This phenomenon is one of its kind in the country (Shippee et al. 2015). This is the major way mayo clinic has differentiated its product from those of the competitors hence gaining competitive advantage.
A threat of a new competitor
The emergence of new competitors in the market may become a threat to the mayo clinic. Most importantly, a government-funded competitor who will offer lower prices than those offered by mayo clinic groups. This will trigger vigorous price wars in order to woo customers.
References
Fang, J. L., Collura, C. A., Johnson, R. V., Asay, G. F., Carey, W. A., Derleth, D. P., ... & Colby, C. E. (2016, December). Emergency video telemedicine consultation for newborn resuscitations: the Mayo Clinic experience. In Mayo Clinic Proceedings (Vol. 91, No. 12, pp. 1735-1743). Elsevier.
Shippee, N. D., Domecq Garces, J. P., Prutsky Lopez, G. J., Wang, Z., Elraiyah, T. A., Nabhan, M., ... & Erwin, P. J. (2015). Patient and service user engagement in research: a systematic review and synthesized framework. Health Expectations, 18(5), 1151-1166.
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