HC1041 IT for Business-Telecommunication Industry
2) Why IT is important for business survival
3) What is required to apply IT into your chosen business (I.e. cost, planning,designing, equipment, installation, training, etc…)
4) How does your chosen business use IT (internally such as employees, and externally such as customers, suppliers)
5) What benefits and advantages does IT bring to your chosen business (I.e. revenue,flexibility, reduces cost, etc….)
6) What type of risks does IT bring to your chosen business (i.e. security, privacy,confidentiality)
7) How can your chosen business maintain and monitor IT.
Your report will be assessed on the quality of your research and report presentation.Discussion must be relevant to your chosen business. Your report is to be in the style of a business report. There is a limit of ten pages excluding appendices.
Answer:
Telstra Corporation Limited is one of the largest Australia’s telecommunication and Media Company. They build and operate telecommunication networks and mobile, internet access and other entertainment products and services. The head office is located at 242 Exhibition Street, Melbourne, Australia. The vision of company is to enhance its position as one of the leading service telecommunication and information service company in Australia. The company originally came into existence in year 1901. The company is consistently improving its business through innovative business practices (Our Company.2017).
Purpose
The report provides information pertaining to the need of information and technology at Telstra. It further provides reader with the importance of information and technology and how Telstra can create a difference through information and technology can contribute in success.
The report focuses on the need of IT and why is it important for business survival. It is also important for a business organization to apply IT into their business internally such as the benefits of Information and Technology are derived in order to access revenue, flexibility, reduces cost, etc. Further, the type of risks does IT bring to business is assessed that includes Security, privacy, confidentiality (Davenport, 2013).
Need and importance of information a
nd Technology
nd Technology
The overall range of telecommunication applications is increasing which requires implementation of efficient software. It has to be supported horizontally through an effective infrastructure layer. The evolution of telecommunication and information technology is creating a need of new data based feature and elements collaboration. The telecommunication industry is broader. It includes multiple service providers and various operational activities that need to be coordinated in an effective way. The telecommunication industry includes software based applications which is required to gain effective growth in the current telecommunication industry.
The telecommunication includes complex value chain that includes vendor, service providers and users. Information and technology plays an important role in managing the telecommunication sector in an efficient way (Infrastructure connecting a property to a telecommunications network .2017). It is more likely to involve different equipments that are useful for providing systematic growth. The large sized companies nowadays need o improve the current structure of telecommunication industry. The overall purpose is to increase the outreach in terms of networking service provider across the internet. Information and technology is important for the purpose of improving the present loopholes in the overall process. There is already a necessity to improve the network structure that will allow them to evolve as a leading telecommunication company (Business vibes. 2015).
Requirement of applying IT into business
There are complaints that are commonly been received about the infrastructure that is used to connect to a telecommunication network. In this position it is important to refer to the cables and network that is required for telecommunication services connected to other service provider. Telstra as a service provider for telecommunication service has to develop a proper infrastructure to manage the overall function. There are at times complaints regarding the efficiency in order to manage the overall system (Krajewski, Ritzman and Malhotra, 2013). Designing the information and technology structure is required for managing the functions at Telstra. This is important from the point of view of growth and development. The equipments in the overall process need to be managed by the company so that it doesn’t cause problems in coming future (Turban, Leidner, McLean and Wetherbe, 2008).
The installation need to be effective so that the company is able to compete against the other organizations. It is however important for the business organization to develop the effective policies so that the network installation is possible. Business strategy plays an important role in managing the cost. The overall cost should not exceed the given cost estimated at the beginning. Implementation of an efficient process is thereby important for the purpose of gaining growth on a long run (Five tech trends driving your business, 2014).
Meanwhile, implementation of an effective information and technology system requires training and development of employees. The process can thereby require an efficient training process to upgrade the employees. Changing telecommunication industry requires a better planning mechanism in order to improve the overall quality (Purpose and value.2017).
Usage of IT in Telstra
After a drastic change in the telecommunication sector, Telstra has improvised its internal system to benefit the users. Telstra is frequently been considered as the change maker in implementing efficient changes. The size and capacity of devices is not only the whole thing on today’s scenario. However behind its success information and technology plays an important role in guaranteeing growth. The new phase of wearable technology has changed dramatically in case of fixed device connectivity. Telstra at present is able to connect huge range of devices to the internet and control. Nowadays the formula for business success resides in innovation in the path of success.
Innovation in business is necessary for gaining long term sustainable benefit. Telstra has digitized to provide customers with a brilliant experience (Turban, Leidner, McLean, and Wetherbe, 2008). The overall purpose of digitization is to allow customers with a digital platform. There is a growing opportunities within Telstra that focus on developing the overall experience of the customers. Telstra is providing mobile service to 17.4 million, 6.8 million fixed voice services and 3.5 million retail fixed broadband service. They have to build technology and content solution in a simple way. As one of the Australia’s leading telecommunications and information Services Company, Telstra is providing customers to get better ways to work through connection (Rothaermel, 2015).
Benefits and advantages of IT at Telstra
As technology is developing, communication has become easier to run a business with efficiency. The business needs to find out an efficient plan to run the business. This will allow the customers to evaluate the overall process that is been used by the company in gaining goals. The New and efficient communication system allows workforce, partners, and associates around the world to work efficiently. The concept of Unified Communication helps in gaining familiarity with IP Telephony system that allows free call via internet. The new idea is to combine telephony and business data on the same network for making calls. This application will allow business to get more work don with limited resources and time (Chang, 2016). The unified communication software will allow communication through data. This will, however, increase the ability to encrypt the information that is transferred over the network. This helps in ensuring that the information is not been misused.
This is particularly useful in case of transmitting sensitive or restricted information. UC system has simplified communication by allowing users to access all communication through one phone number. This single interface system will help in managing the data. This help in deriving the best experience in term of user experience across multiple devices and media types. The simplified communication process creates a feeling of familiarity. This makes the overall communication system as effective (The Real Benefits of Unified Communications.2015). This system has helped employees in completing the work in an efficient way. This mechanism offers an advance technology function which include short dialing to eliminate the need of area codes. This will allow the business in working efficiently where the business units are located across the territory (Bharadwaj, El Sawy, Pavlou, and Venkatraman, 2013).
Type of risks associated with IT to Telstra
The risk associated with Information and technology is related to security. A large amount of data is unsecured that need to be secured against loss. In this changing business environment it is important to manage the competition by managing the shift in earning compositions through execution of strategy. The risk associated with the project can only be minimized by eliminating risk at every level of the business. There are continuous cyber attacks that are causing harm to the internal data. The main purpose is to evaluate a system that can reduce the risk in the process. Technology is improving at a fast pace. In such a condition it is important to implement strategies that are connected with the security issue in order to gain constant results. There are certain issues that are connected with the overall internal and external process that requires special attention in order to manage the process (Strategy and performance.2016).
Procedure to monitor IT
The departmental head is responsible to take care of the overall information and technology at work. Telstra is focused on increasing capability to innovate internally by accessing and acquiring the required people. The overall purpose is to monitor ability, technology innovations and business models. The purpose is to manage the relationships with global technology companies and key suppliers. Telstra has digitized to provide customers with a brilliant experience. The overall purpose of digitization is to allow customers with a digital platform. In order to monitor the overall process it is manage the overall process through monitoring the various changes occurring in the organization. In order to attain long term growth it is important to implement different policies adequately in order to gain results.
Conclusion
To conclude it is relevant for the business in today’s competitive scenario to attain competitive advantage with the help of technology. The telecommunication industry includes software based applications which is required to gain effective growth in the current telecommunication industry. In such a changing business scenario it is important for a business organization to implement an effective technology mechanism to attain growth. Telstra has a vision to enhance its position as one of the leading service telecommunication and information service company in Australia. Information and technology can be used efficiently to grow business needs and to utilize the resources for gaining competitive edge. The report provides information about the concept of Unified Communication helps in gaining familiarity with IP Telephony system that allows free call via internet. The overall purpose of digitization is to allow customers with a digital platform. Telstra at present is able to connect huge range of devices to the internet and control. There is a growing need to utilize the resources in an efficient manner so that the overall purpose of improvement can be attained.
References
Ainin, S. and Hisham, N.H., 2008. Applying importance-performance analysis to information systems: An exploratory case study. Journal of Information, Information Technology, and Organizations, 3(2), pp.95-103.
Bharadwaj, A., El Sawy, O.A., Pavlou, P.A. and Venkatraman, N.V., 2013. Digital business strategy: toward a next generation of insights.
Business vibes. 2015. Online. Available at: https://www.business2community.com/tech-gadgets/importance-information-technology-business-today-01393380#G90Q1EQrMrBl7uXW.97 Accessed on: 25 May 2017
Chang, J.F., 2016. Business process management systems: strategy and implementation. CRC Press.
Davenport, T.H., 2013. Process innovation: reengineering work through information technology. Harvard Business Press.
Five tech trends driving your business,2014. Online. Available at: https://insight.telstra.com.au/create-transformative-innovation/five-tech-trends-driving-your-business Accessed on: 25 May 2017
Infrastructure connecting a property to a telecommunications network .2017. Online. Available at: https://www.tio.com.au/about-us/position-statements/infrastructure-connecting-a-property-to-a-telecommunications-network Accessed on: 25 May 2017
Krajewski, L.J., Ritzman, L.P. and Malhotra, M.K., 2013. Operations management: Processes and supply chains (Vol. 1). New York: Pearson.
Our Company.2017. Online. Available at: https://www.telstra.com.au/aboutus/our-company Accessed on: 25 May 2017
Purpose and value. Online. Available at: https://www.telstra.com.au/aboutus/our-company/present/purpose-values Accessed on: 25 May 2017
Rothaermel, F.T., 2015. Strategic management. New York, NY: McGraw-Hill.
Strategy and performance.2016. Online. Available at: https://telstra2016ar.interactiveinvestorreports.com/strategy-and-performance/our-material-business-risks/ Accessed on: 25 May 2017
The Real Benefits of Unified Communications.2015. Online. Available at: https://www.telstraglobal.com/insights/blogs/blog/the-real-benefits-of-unified-communications Accessed on: 25 May 2017
Turban, E., Leidner, D., McLean, E. and Wetherbe, J., 2008. INFORMATION TECHNOLOGY FOR MANAGEMENT, (With CD). John Wiley & Sons.
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