GSBS6100 Negotiation and Conflict Resolution Management

Answer 1

A mission in a business organization determines the direction of the company and provides a clear reason to the teams about the existence of the company. The mission of a company is concerned about what is to be done today, which will provide the direction for the future of the company (Fry & Bjorkqvist, 2013). The clarity of mission will bring clarity in respect of every other aspect of the organization. In the case study ‘ElectriGov’, the mission of the agency is to supply electric power to several other locations in the US, which makes it clear that the existence of the agency is to supply power in the US.

Answer 2

It is important for team members to know their roles in a company as it clarifies the roles and responsibilities, which enables the members to understand what is expected from them. When they are aware of their individual roles, it reduces possibilities of arguments and enhances creativity when the members are aware of their responsibilities and roles. In the case study, the line crews were aware of their job, which was to install high-voltage power lines and was familiar with the nature of their jobs that was dirty, dangerous and hard (van Gelderen, 2014).

Answer 3

Competition within a team has both positive as well as adverse impact on the members and the organization. The potential advantages of Competition includes enhancement in productivity as comparison with co-members motivates to work harder and longer to maintain the position. The negative effect of competition is that it makes the employees to focus on themselves instead of the employer as their performance is assessed in relation to the other competent employees. This may make the employees less cooperative and less focused on achieving the best interest of the company. As per the given facts, competition amongst the three foremen resulted in serious conflicts as given that they worked independently, they did not wish to be submissive to the others (Wallensteen, 2015).

Answer 4

While planning a meeting regarding conflicts as short-term goal enables an organization to set goals for the near future that can be accomplished soon. A long-term goal enables an organization to set objectives that takes a longer time to accomplish. While planning a meeting regarding conflicts it is important to set both short-term, long-term goals as short-term goals will provide an immediate solution to the issue in conflict, and long term shall ensure that the conflict does not arise in the future (Wood et al., 2016). In this case, the approach where the crew was asked to describe problematic behaviors of other crewmembers and each of them shall have the opportunity to clarify their perceptions. The long-term approach adopted was the rotation of the crewmembers to improve their relationship with the common goal of averting accidents.

Answer 5

Unhealthy agreements refer to the situation when team members agree to ideas that they do not support instinctively. It is important for leaders to resolve conflicts and avert unhealthy agreements as it strengthens the bond among the employees, which diminishes half of the issues automatically. It is always better to prevent fights at initial stages than to face its adverse impact. In this case, the leaders have made right decision to resolve the conflict to prevent the occurrence of another serious injury (Wallensteen, 2015).

Reference List

Fry, D. P., & Bjorkqvist, K. (Eds.). (2013). Cultural variation in conflict resolution: Alternatives to violence. Psychology Press.

van Gelderen, M. (2014). Optimizing enterprising teamwork. Manuscript published at www. enterprisingcompetencies. com.

Wallensteen, P. (2015). Understanding conflict resolution. Sage.

Wood, J. M., Zeffane, R. M., Fromholtz, M., Wiesner, R., Morrison, R., Factor, A., ... & Osborn, R. N. (2016). Organisational behaviour: Core concepts and applications. John Wiley & Sons Australia, Ltd..