Enc 3246 Communication For Engineers: Assessment Answers
Scenario:
As the quality control supervisor at Aero Coast, you make sure that the structural repairs on wide body passenger and freight aircraft are completed in compliance with all federal regulations. Aero Coast specializes in re-fitting aircraft and they have developed quite a reputation for innovative structural designs. In addition, Aero Coast is known for their attention to detail and finishing projects on time.
You and the team have just completed a structural re-design to the interior of a plane that will be used to ship mini-widgets overseas. The re-design focused on customized racking systems to hold the sensitive mini-widgets in place on the long flight. About four hours after the plane has left, you get a text from the pilot. The plane has been grounded in the northeast because of "improper aircraft configuration." The lens covers on the emergency lighting system are not FAA specified.
After a few calls, you find a line mechanic that can make the necessary repairs, but he can't get there for about 24 hours. You call the client and deliver the bad news--the flight will be delayed by a day. The client, Global Widget Freight, has been with Aero Coast for about three years, and you have a solid business relationship. They account for about 17% of your annual revenue, but they've just been bought out.
You have some work to do to keep people happy and to make sure this type of problem does not happen again.
Deliverables
Based on the scenario above, your deliverables will be the following documents:
- document to Carter Buchanan, VP at Global Widget Freight
- document to Bob Gunney, Aero Coast's inspector who signed off on the completed job
- document to Ned Masters VP of Aero Coast
Answer:
Introduction
A deliverable entails both the tangible and intangible components which are considered as elements of the project and is usually submitted to the customer. Therefore deliverables can be illustrated as the final output which is to be delivered to the customer. A memo is essential in that it enables the quality control team to quickly identify problems facing the Aero Coast plane and keenly embark on solving the challenge to keep the client happy and satisfied with ices rendered. This is critical in ensuring that the same problem does not occur again in the future (Kwan & Rutherford, 2015).
Mr. Carter Buchanan,
Vice President,
Global Widget Freight.
15943 N Florida Ave Lutz, FL 33549.
With years of experience and exposure at Global widget freight, kindly, it’s with the sincere apology for the plane will be arriving in 24 hours due to some unavoidable circumstances. The lens cover on the emergency lightening system is not as per the standards required by The Federal Aviation Administration. Due to the mechanical technicality, the mechanic will be repairing it, but it takes some time. Practice patience as we embark on improving our relations. Once the plane is in excellent condition, the widgets will be delivered on time (Buck, 2016).
Engineer Bob Gunney,
Senior Inspector,
Aero Coast Flights.
The Federal Aviation Administration certifies the aircraft inspector to examine the airline transportation appropriately. The crucial role of AeroCoast inspector is doing a thorough examination of the equipment of the flight and the accident examination. Thus being certified for checking airline worthiness. Bob Gunney, as the senior inspector, kindly note that the plane was grounded for revoking the Federal Aviation Administration policies and standards. The line mechanic will be delayed for the particular repairs hence making it cumbersome for the widgets to be delivered to the client at the appropriate time. Kindly ensure to enhance the efficiency in the process of examining the planes before takeoff as they can be inconvenienced thus delay in the flight. This will make the customer not to be satisfied with the services rendered. I don’t see the essence of signing off a plane yet it faces some technicalities with will affect the cordial relationship with the customer (Ballweg, Burrill, Burrill & Terao, 2017)
Mr. Ned Masters,
Vice President,
Aero Coast Flights.
Aero Coast has always ensured that its customers are still satisfied with the service delivery. The Global Weight Freight contributes to about 17% of the annual income. There is essence for the company to better its operations to maximize the customer base by ensuring that the customers are happy with the service delivery. The Vice President of Aero Coast Mr. Ned Masters should take the sole responsibility of providing that the goals and objectives of the Company are achieved by putting all the efforts required in the ensuring that the planes are well maintained and examined before the official take off ((Orlady, 2017). The staff assigned the role of inspection should be enhanced regarding skills to explore the plane properly to ensure that the equipment is well coordinated and accident-free. The essence of this should be in making the customers’ happy and maintaining a good relationship with them for a cordial relationship.
Conclusion
There is the need for improving efficiency in the company operations to enhance customer relationship. This should be undertaken by all stakeholders in the company. The Vice President of Aero Coast has the sole responsibility of overseeing the company goals and strategies. This is achievable by ensuring that every stakeholder does what is required of him in the freight business.
Years Sincerely,
Quality Control Supervisor.
References
Ballweg, R., Burrill Sr, M. E., Burrill Jr, M. E., & Terao, P. (2017). Mercy Flights. Arcadia Publishing.
Buck, D. (2016). CST-100 STARLINER: Boeing's Commercial Crew Program.
Kwan, I., & Rutherford, D. (2015). Assessment of US domestic airline fuel efficiency since 2010. Transportation Research Record: Journal of the Transportation Research Board, (2501), 1-8.
Orlady, H. (2017). Human factors in multi-crew flight operations. Routledge.
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