Csv1103 Interpersonal And Helping Skills Assessment Answers

Answer:

Introduction

Bacon (2011) asserts that there are different types of interpersonal skills that managers and employees should portray to establish positive relationships in the workplace. To create proper relationshipd in workplaces, a leader must portray good leadership which includes understanding the personalities of every follower and knowing how to use his/her strengths and weaknesses to establish better connections (Konstantin, 2012). Proper relationship in organizations are not only crucial for the growth of a company but also for the survival of the entity.

What is the skill?

Although all interpersonal skills are good, excellent leadership skills play a crucial role in addressing most of the issues that affect proper relationship between a leader and his/her employees. For example, when a leader demonstrate the essence of togetherness, his followers with see the importance of relating well with not only the leader but also with their colleagues Marshall (2014) defines leadership skills as the ability to effectively lead, through building strong bonds with not only the followers but also with all stakeholders. To attain help and also assist others in the workplace, it is vital to demonstrate the ability to understand the other people’s problems through building bonds (Jenifer, 2016). It is also essential to show the ability to value the presence of others in the workplace irrespective of the different characteristics which they may portray.

Why is it important

According to Crippen (2012), better leadership skills are fundamental in workplace because it helps leaders to enhance efficiency and also direct organizations in a manner which can help them attain their goals. According to Fritz (2014), leaders have various roles: setting a vision, goals, and objectives, as well as directing employees towards attaining them. To achieve the set goals, they must express their ideas to their employees, and this cannot happen without demonstrating leadership skills that can make the leader to remain connected to his followers. Portraying better leadership skills also makes leaders to increase spirit of collaboration, manage crisis, set vision, and make sound decisions.

Reilly (2013) affirms that good leadership skills promote a good relationship between leaders and their employees which in turn improve morale and dedication to work. Relating well with staff members is essential for managers because it makes them to establish lasting bonds which minimize turnover rates (Richa, 2017). Excellent leadership skills also make leaders influence employees to complete tasks without challenges.

Proper leadership skills are also crucial in the workplace because it enables leaders to understand some of the things that affect their organizations. According to Hayes (2012), the ability to portray leadership skills that build relationships keep leaders closer to all stakeholders. By staying close to these people, they learn various things such as customer expectations, changes in the market trends, and the perception which the society hold concerning their organization (Scott, 2018). Learning about these things enables the leaders to take actions before the organization engages in risky activities.

Who needs to use it?

Proper leadership skills should be used by not only the leaders but also the employees (Daren, 2016). This is because for relationships to be built in workplaces, the employees should also demonstrate the ability to lead not only in the workplace but also in their families. (Hanson, 2012). Being demonstrated by both the leaders and employees enhances the relationships because each one understands why building connections are fundamental to the organization.

According to David (2016), proper leadership skills attains its value when all teams connect. Because the primary purpose of this type of interpersonal skill is to direct and connect with all stakeholders, it should exist in employees and their leaders so that the staff members can understand the importance of being led, and the leader to know why he should direct the employees through enhancing relationships (Brian, 2017).

When is to be used?

According to Fritz (2014), excellent leadership skills should be used at all times when performing day to day activities in an organization. The reason why using these skills all times is that it enables managers to connect with their employees, share ideas and identify things that affect performance. It also allows business leaders to consult when making decisions (Paul, 2012). Leadership skills also needs to be used every time because these skills are considered as integral part of management, and are essential in making firms to attain their goals.

The other reason why leadership skills should be used all times is that an organization cannot thrive without a proper relationship between leaders and their staff members, and these relationships cannot be established without portraying the qualities of good leaders such as adaptability, being charismatic, encouraging teamwork and so forth. According to Ashley (2016), when a leader portray these skills, his/her followers tend to appreciate him because they see him as a person who is dedicated to attaining the best not only for the organization but also for the employees.

Portraying good leadership skills all times is also fundamental in making employees to feel comfortable while undertaking their tasks. Dekay (2012) asserts that when a person portrays good leadership skills, his/her followers develop positive perception towards him/her, and always like socialization with the leader while undertaking different tasks. This socialization is fundamental because it makes the followers to feel motivated and also empowered to conduct their responsibilities in the right manner (Alvesson, 2017).

Where this skill is most used/needed

Proper leadership skills are required in all departments in an organization and also during a social work scenario. This is because when performing duties, people need to be directed and inspired to fully commit their efforts towards attaining better outcome (Geldard et al, 2016). In a social work scenario that includes environmental conservation, for instance, leaders will need to have proper leadership skills to enhance teamwork and also to direct the teams on how to accomplish this activity in a manner which can aid in attaining the set goals.

Excellent leadership enhance the ability of people to share ideas, thoughts, and concerns with each other. When used in all areas, it becomes easy for employees to accomplish what seems impossible (Cheryl, 2017). This occurs because when a leader establishes strong relationship bonds among themselves, they motivate each other, and also share ideas concerning how to perform tasks which seem to be challenging.

Conclusion

Good leadership is one of the interpersonal skills that can help leaders to establish a positive relationship with their employees. With the proper connections, employees feel secure, share ideas, thoughts, and concerns, and always commit their efforts towards attaining the best for their organizations.

Good leadership is essential because it enables people to learn the personalities of all followers and identify better ways of establishing lasting relationships. It also allows leaders to direct organizations in a manner which can assist them to attain their goals through building teams and to seek guidance from others when making decisions

Proper leadership skills should be used all time because for tasks to be completed, the leader should influence and establish relationships which encourage sharing of ideas. It also needs to be used by every person who is directly or indirectly involved in the completion of tasks because if one of the parties fail to attain good leadership, some of the jobs may not be completed in the right manner.

References

Alvesson, M. (2017). Leadership: Convergence and Divergence in Leadership Relations. Journal of Management Inquiry, 78-98.

Ashley, H. (2016). Exploring the Workplace Communication Preferences of Millennial. Journal of Organizational Culture, Communications and Conflict, 58-69.

Bacon, T. R. (2011). The Elements of Power: Lessons on Leadership and Influence. New York: AMACOM

Brian, N. (2017). There's No '1' in Lead: Effective Leadership Takes More Than One Individual's Vision, and Abilities-It Requires a Group of Active Followers. ABA Banking Journal, 109(4), 48-68.

Cheryl, M. (2017). Mentoring for Executives and Managers: The Right Guidance Can Lead Experienced Professionals to Sharper Skills and the Organization for Deeper Leadership. Journal of Accountancy, 223(3), 87-98.

Crippen, C. (2012). Enhancing authentic leadership−followership. Management in Education, 26(4), 192-198.

Daren, S. (2016). Leadership and Its Impact on Organizations. Federal Probation, 80(3), 124-165.

David, D. (2016). Workplace Communication. Communication Research Trends, 35(1), 124-138.

Dekay, S. H. (2012). Interpersonal Communication in the Workplace. Business Communication Quarterly, 75(4), 449-452.

Fritz, J. H. (2014). Researching workplace relationships. Journal of Social and Personal Relationships, 31(4), 460-466.

Geldard, D., Geldard, K. & Foo, Y. R. (2016). Basic personal counselling: A training manual for counsellors (8th ed.). NSW: Cengage Learning Australia.

Hanson, B. (2012). The Leadership Development Interface. Advances in Developing Human Resources, 15(1), 106-120.

Hayes, J. (2012). Interpersonal Skills at Work. New York: Routledge

Jenifer, B. (2016). Interpersonal Skills in the Practice of Food Safety Inspections: A Study of Compliance Assistance, Journal of Environmental Health, 79(5), 56-78.

Konstantin, P. (2012). Required Skills and Leadership Characteristics of a Modern Manager in Tourism and Hospitality. UTMS Journal of Economics, 3(1), 25-68.

Marshall, K. M. (2014). Critical Communication Skills: Developing Course Competencies to Meet Workforce Needs. The Journal of Research in Business Education, 56(2), 87-102.

Paul, B. (2012). Good Coaching Leads to Good Leadership: There Is No Magic Elixir for Leadership. Those Skills Can Be Taught and Learned and Practiced until They Become Second Nature. Phi Delta Kappan, 94(4), 254-238.

Reilly, E. T. (2013). AMA Business Boot Camp: Management and Leadership Fundamentals That Will See You Successfully Through Your Career. New York: American Management Association

Richa, A. N. (2017). Cases in Leadership. South Asian Journal of Management, 24(3), 65-78.

Scott, L. (2018). Transformational Executive Leadership: How and Why? ABA Banking Journal, 110(1), 457-466.