CHCCCS015 Provide Individualised Support

WORK PLACEMENT PROJECT

You are required to write a report on the provision of support services for three clients in your work placement service (one report for each client).

What do I need in order to complete this assessment?

• Access to your work placement service
• Access to three clients in your work placement service
• Supervisor’s permission form for each client (see end of this task)
• Access to three individual support services plans
• Access to a computer (if you prefer to type out your answers).

When do I do this assessment?

• You will do this task in your work placement service.
• Write in the due date as advised by your assessor:

what do I need to do if I get something wrong?

If your assessor sees that you have not completed all parts of each report correctly, or have not worked with three clients, they will give you some feedback and you will need to resubmit.

Instructions:

Before you begin this task you must obtain permission from your work placement supervisor to work with three clients.

Ask your supervisor to sign the permission form at the end of this task. You will need to submit this as part of your assessment.

Following your work with each client and referring to their individual support plans, write a report on support services for each individual.

You must make sure that you do not identify your clients. Please refer to them as Client 1, Client 2 and Client 3 or give them a fictitious first name. Complete the following templates – one has been provided for each client.

Provide Individualised Support – Permission Form for Client 1

Supervisor’s approval

I,

<Supervisor’s name> approve

<student’s name> to undertake this project with

<Client’s name>.

Approval is dependent on the following conditions:

• The student is to work with three clients.
• The student must be supervised at all times when working with the client.
• The client or their family may request that this project be stopped at any point. In this case, other arrangements will be made in consultation with the student, the student’s assessor and myself.

Supervisor’s name:

Signature:

Date:

Provide Individualised Support – Permission Form for Client 2

Supervisor’s approval

I,

<Supervisor’s name> approve

<student’s name> to undertake this project with

<Client’s name>.

Approval is dependent on the following conditions:

§ The student is to work with three clients.

§ The student must be supervised at all times when working with the client.

§ The client or their family may request that this project be stopped at any point. In this case, other arrangements will be made in consultation with the student, the student’s assessor and myself.

Supervisor’s name:

Signature:

Date:

Provide Individualised Support – Permission Form for Client 3

Supervisor’s approval

I,

<Supervisor’s name> approve

<student’s name> to undertake this project with

<Client’s name>.

Approval is dependent on the following conditions:

§ The student is to work with three clients.

§ The student must be supervised at all times when working with the client.

§ The client or their family may request that this project be stopped at any point. In this case, other arrangements will be made in consultation with the student, the student’s assessor and myself.

Supervisor’s name:

Signature:

Date:

Client support needs

What are the support needs for this individual according to their plan?

How did you work with the client to support their needs?

How did you prepare for support activities?

Explain your role and duty of care for this client.

Describe the role and responsibilities of each member of the support team.

What are the skills opportunities according to the client’s plan?

Providing support

Describe your communication with this client and members of the support team.

How did you develop and maintain trust?

What equipment were you required to assemble according to procedures and plan?

How did you include family and/or carers as part of the support?

Maintaining support

How did you collaborate with the client to ensure services were meeting their needs?

Were any changes to the plan identified? If so, describe the process undertaken?

How did you support the client’ self-determination?

What documentation was completed as part of organisation policy and procedures?

Client support needs

What are the support needs for this individual according to their plan?

How did you work with the client to support their needs?

How did you prepare for support activities?

Explain your role and duty of care for this client.

Describe the role and responsibilities of each member of the support team.

What are the skills opportunities according to the client’s plan?

Providing support

Describe your communication with this client and members of the support team.

How did you develop and maintain trust?

What equipment were you required to assemble according to procedures and plan?

How did you include family and/or carers as part of the support?

Maintaining support

How did you collaborate with the client to ensure services were meeting their needs?

Were any changes to the plan identified? If so, describe the process undertaken?

How did you support the client’ self-determination?

What documentation was completed as part of organisation policy and procedures?

Client support needs

What are the support needs for this individual according to their plan?

How did you work with the client to support their needs?

How did you prepare for support activities?

Explain your role and duty of care for this client.

Describe the role and responsibilities of each member of the support team.

What are the skills opportunities according to the client’s plan?

Providing support

Describe your communication with this client and members of the support team.

How did you develop and maintain trust?

What equipment were you required to assemble according to procedures and plan?

How did you include family and/or carers as part of the support?

Maintaining support

How did you collaborate with the client to ensure services were meeting their needs?

Were any changes to the plan identified? If so, describe the process undertaken?

How did you support the client’ self-determination?

What documentation was completed as part of organisation policy and procedures?

WORKPLACE SUPERVISOR THIRD PARTY REPORT

Task Summary:

You will need to complete this task in your work placement service in the presence of your assessor. There are two parts to this task:

• Part A requires you to provide support services to a client
• Part B requires you to complete and store reports and documentation as per their work placement’s policies and procedures.

SUPERVISOR REPORT – CHCCCS015 Provide individualised support

Student’s name:

Supervisor name:

Workplace name:

Contact number/s and/or email address:

Dates during which you have worked in a supervisory capacity to the student:

Do you understand the expectations and requirements of your role based on the above information?

YES NO

Area/Skills to be confirmed

Yes

(ü)

No

(ü)

Not able to confirm (ü)

Provide examples or comments on the student’s skills and performance in each area

Use the individual support plan to provide support services

Effectively communicate with the client, family and/or carer

For example, this should include being polite and courteous; speaking in a way that the client/family can understand; listening and confirming that messages have been understood; appropriate use of body language; and so on

Follow organisation process and procedures

For example, WHS, privacy and confidentiality, client support, code of conduct and so on.

Safely use required equipment (if applicable)

For example, this should include following manufacturer’s instructions, following directions, obtaining advice and so on.

Maintain a safe, healthy and comfortable working environment

For example, following safe work procedures; doing risk assessments and implementing risk controls; making sure the client is comfortable and so on.

Follow safe clean-up procedures

For example, use of infection control procedures; leaving things clean and tidy, disinfecting surfaces where required; wearing PPE; using correct hand-washing procedures and so on.

Work collaboratively with members of the support team

For example, discussing tasks with the team; sharing information; asking for advice; following instructions; reporting observations.

Respect the client, family and/or carer

For example, respecting differences; being polite and courteous; by being non-judgmental; treating everyone as individuals and so on.

Seek assistance for tasks outside the scope of own role

For example, when a situation occurs that you don’t know how to handle; if a client has a need that you are unable to address; a client asks for advice that you are not qualified to give, etc

Complete and maintain documentation according to policy, procedures and protocols

For example, writing a clear and concise report of observations; maintaining confidentiality/privacy; using correct terminology and so on.

Report observations to your supervisor

For example, providing a concise and accurate account of observations; answering any questions and so on.

Store information according to policy and protocols

For example, by filing documents in correct place; by transferring information onto a computerised record; by maintaining confidentiality (such as locking filing cabinets; not leaving passwords lying around; not leaving client documentation where others can view it, and so on).

Supervisor’s signature:

Supervisor’s name:

Date: