BUSN20017 Effective Business Communications For Information

Introduction

The aim of this report is to learn about the importance of effective business communication at the workplace. Firstly, the introduction of the report which is related to the definition of the communication, communication skills, etc. has been provided. Then the relevance of the effective communication has also been discussed (Bolton et al, 2013). There are various types of issues in the communication process in the business organisation will also be mentioned with the solution to the issues and challenges related to the communication.

The communication skills are related to the capacity and ability to understand the personality, behavior and nature of the other person. It is also a way through which other people can be handled in the company. These are the most relevant skills found in an individual as it defines the personality, nature, behaviour and attitude of the same. The skills of communication plays a vital and prominent role for the workforce working in a company as it helps in the development of new ideas, data and information (Sirmon, Hitt, Ireland, & Gilbert, 2011). It is a way by which an individual is able to express his or her views, ideas, information, data, feelings, suggestions, etc. the productivity of the company is indirectly related to the effective communication with the stakeholders, customers, and other people related to the company. It also helps in bringing innovation and improvement of the individual (Vaishnavi, &Kuechler, 2015).

Real business communication issue

Intercultural and interpersonal communication issues

It is one of the major issues faced by today’s’ organization as the employees belong to different countries and the culture, language, traditions, etc. are totally different from each other. It creates conflict among the employees (Willmott, 2011). So it is very important for the companies to manage these issues. The business organization has now become diversified with multi cultures and backgrounds. In such situation the conflicts take place when the employees make groups and start criticizing other people (Zott, Amit, & Massa, 2011).

No direct contact and distance to office-

It is the situation when the employees  work at different place, freelance, distance learning, etc. in such cases, communications take place through email, video conferencing, meme, etc. there is no personal communication take place in such cases due to which a detachment in their between the employees and employers (Grimshaw, Eccles, Lavis, Hill, & Squires, 2012). Many times, the project and other data are misunderstood.

Failure to listen

Many times, much confusion takes place due the inactive listening. It is a problem that may lead in serous conflicts between the co-workers and employees (Simpson, 2015). It can also take place when there is ineffective listening, interruption, less concentration, distractions, etc.

Authority and hierarchy problems-

There are situations when the employees are unable to approach and meet to their superior due to the hierarchy and authority difference. In such situation, the workers feel reticent and detach him from the project or work. This results in increase in the gap between the employees and the employers (Cullen, &Chawner, 2011).

The relationship between the business issue and model

There are various types of models that can help the companies to resolve the above written issues in the effective communication (Berger, 2015).

Linear model

The problem of active listening can be resolved by using this model to the business organization. In the linear model, there is one way communication takes place with others. This model comprises of sender encoding a message and channeling the message to the receiver in the presence of the noise (Zott, Amit, & Massa, 2011). It helps the company to develop the habit of active listening to those employees and people.

Interactive model

It is one of the major models used by almost all the organization to resolve each and every issue take place in an organization. This is due to the fact that in this model the transactions take place between two or more parties (Eriksson, &Kovalainen, 2015). This model is also known as two linear models. The sender sends the message to the receiver and then the receiver turns into the sender. In this way the cycle goes on as the sender sends the message to the original sender (Grunig, 2013). Many times, there is an additional feedback given by any part that is the part of the communication process.

Transactional model

The assumption of this model is that all the people in the process of communicationare engaged to each other through the communication. It says that the sender and receiver are not only sender or receiver. It also says that the communication is affected by the all the parties who are involved in the process of communication (Ostmann, &Nagatsuma, 2011). This model belies that there must be feedback after each and every conversational as it avoid misconception, chaos, confusions, and leads in effective and better communication. This mode helps in brining improvement in the issues related to the authority difference, intercultural and interpersonal communication issues (Golob et al, 2013).

Conclusion

The skills of communication are the relevant element of today’s business life. There are various types of advantages that an individual can enjoy after having the skills of effective communication. The communication skills and knowledge helps the company to successfully achieve the goals and objectives of the business organization. It is the fact that, one cannot show good performance and productivity without having good skills. It results in low confidence, poor customers services of the company, decrease the skills, dissatisfied customers, etc.

If the communication skills of an individual are good than he has the capability to impress, manipulate, convince, etc. the other party that ultimately results in the success and profit of the company. The effective communication is very important for an individual as he is able to express his views, ideas, information, data, feelings, suggestions, etc. The productivity of the company is indirectly related to the effective communication with the stakeholders, customers, and other people related to the company. It also helps in bring innovation and improvement of the individual.  

References

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Willmott, H. (2011). Journal list fetishism and the perversion of scholarship: reactivity and the ABS list. Organization, 18(4), 429-442.

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