Bus510 Fundamentals Of Innovative Business Assessment Answers

Answer:

Introduction

Any organization operating in the client service industry is required to consider satisfying the interest of the clients as well as that of the employees. The organization is expected to operate in an ethical manner considering the safety and security of the employees who form the backbone of the company.

`This paper discusses about the experiences of one such employee of a renowned company in the client service sector. The paper aims to identify and analyse issues related to the sector and recommend ways to solve the problem.

The interviewee is a neighbour of the interviewer who works for the aforementioned renowned brand in the client service sector. The purpose of the interview is to identify, evaluate and analyse the experiences of the employees and principles that the company follows while operation.

I have been working with Amazon USA. I work as a financial analyst of the organization and have been working for nearly 2 years with them.

The net sales of the organization increased by 38% to $60.5 billion in the final quarter of 2017 as compared to $43.7 billion in the last quarter of 2016. The net profit of the company reached at $1.9 billion during the fourth quarter of 2017 (O'Shields, Reggie). Out of the several factors, the sales of production units have increased at an exponential level worldwide. Amazon has hired approximately 130,000 employees globally in 2017 (Kantor, Jodi, and Streitfeld). The expansion is a sign of profitability of the company. The company publishes the annual reports on a quarterly basis, which gives us the idea of the profits made by them.

At a time of the peak season in 2016, the pressure of work and from the superiors was so immense that I had to work constantly and did not sleep for four days without rest. The boundary of work life balance was erased for the employees (Jones, Gareth and Jones). The constant working affected my health badly and I fell sick soon after. Even after reporting to the higher management repeatedly, they did not act on it. The pressure remained the same and we had to work from home at night even after leaving the campus.

Being a financial analyst, I can say that finances at Amazon assist in planning strategies and budgeting, managing capital and cash, planning of profit and controlling costs and managing the associated risks (Fraser et al.). Accounting is majorly done using software programs to monitor and calculate the finances. Amazon has separate accounting managers looking after the accounting process.

The leadership I have worked with has always been dynamic. It has ranged from autocratic to democratic to transactional leadership (Schoar, Antoinette and Zuo). I feel the most effective styles have been democratic and transactional leadership. In my opinion, autocratic style of management is not effective at all.

I believe the marketing has been hugely impactful to the clients because the sales suggest so. Marketing procedures such as effective advertisements and client feedback reports have been successful.

Analysis

The interview helps in the identification of the operational tactics of Amazon USA by focussing on the fundamentals of business. Amazon being a multimillion-dollar company should maintain the business ethics, which it fails to occasionally by implementing unethical work policies. The sales have increased exponentially over the past few years that could have been achieved by not creating unmanageable pressures on the employees (Ryan and Damian). The effective use of technology and marketing strategies have fulfilled the requirements of both the client and the company.

Recommendation

I would maintain the work life balance of the employees working in the organization by setting realistic and achievable targets for them if I was the employer. This would not only offer a healthy work environment but also improve the brand name.

References

Fraser, Stuart, Sumon Kumar Bhaumik, and Mike Wright. "What do we know about entrepreneurial finance and its relationship with growth?." International Small Business Journal 33.1 (2015): 70-88.

Jones, Gareth R., and Gareth R. Jones. Organizational theory, design, and change. Upper Saddle River, NJ: Pearson, 2013.

Kantor, Jodi, and David Streitfeld. "Inside Amazon: Wrestling big ideas in a bruising workplace." New York Times 15 (2015): 74-80.

O'Shields, Reggie. "Smart Contracts: Legal Agreements for the Blockchain." NC Banking Inst. 21 (2017): 177.

Ryan, Damian. Understanding digital marketing: marketing strategies for engaging the digital generation. Kogan Page Publishers, 2016.

Schoar, Antoinette, and Luo Zuo. "Shaped by booms and busts: How the economy impacts CEO careers and management styles." The Review of Financial Studies 30.5 (2017): 1425-1456.