Bus1Ban Analysing Business Data - Assessment Answers

Answer:

Three types of computer-mediated communication trends

In this part I will focus Real-time communication system, hangouts emails asynchronous message communication system and video call mediated communication system.  In the case of the real-time communication system, the information reaches the recipient instance. This communication system is designed in such a way that some files and images can be attached during the chat.  There is an alert after the message is delivered and read by the recipient. The disadvantage of the system is that the recipient should be online at the time of the message send for the quick reply.  If the recipient is not online, the information may delay and no instance communication since there is no alert for in case of the message delivered or replied (Gephart, 2012). In the basis of the hangouts emails asynchronous message system, it is important when both sender and recipient are in the same office of operation. It is better communication way through which information is easily send from one Gmail account to another. The advantage part of this system is that once the recipient is online you can trace because there a green color dot in the chat box. It indicates that the recipient is online and now communication can go through well.  Again focusing on the hangouts emails asynchronous message system, there is an alert if the recipient replies back even if the sender was not in chat tab. It makes it easy for quick respond. The disadvantage part of this system is that the level of closeness between the sender and the recipient is minimal since they should identify one another first.    

For the hangout to pop up, both parties should first accept the request from one another. Again this system of communication trends in the workplace sometimes may have some delays especially when the internet connection is week. The video call mediated system is one of the trending systems of communication in most of the workplaces.  It is mostly being used between the lower level employees and high-rank bosses. This is the best method of communication for monitoring as well as getting exactly what is needed between the parties of communication (Young & Case, 2014). The disadvantage of this program is that it is being abused by most of the employees as it intends to non-business concern issues (Sullivan & Dautermann, 2016). Most of the workers within the workplace are using the system for fun and socialization and hence being limited.

Effects of implementing new forms of computer-mediated technology on my organization's communication

Implementing new forms of computer-mediated technology affect my organization's communication due to the fact that instance and fast communication is done. For instance, the video call communication in the workplace has been the best way of getting in touch with the workers. The background information is received through the computer-mediated communication system. It is the measure of internet proximity within the workplace. For example, the HR department has widely used the social networks to connect with various job seekers on Facebook and LinkedIn (Straub, 2014). Computer-mediated technology is becoming an important business tool for the organization communication.

Making computer-mediated communication most effective

For effective computer-mediated communication within my organization, I will make sure that organizational leaders rethink and consider how to improve business relationships and how employees communicate and collaborate with each other. For the rise of interaction via the social media, the level of trust and employee engagement level I will make sure that the interactions are affected.  This means that the top management must work upon engaging their employees to develop proper etiquette, trust, and loyalty at work. The business communication is now being done on blogs, e-mails, instant messaging, intranets (Bikson, 2014). The potential of miscommunication and misinterpretation of information is increasing. Since employees are more stressed and rushed, they hardly take care of their writing tone that highly results in conflicts.  They tend to draw conclusions based on little information which can turn out to be disastrous.

The importance of managers selecting the appropriate channel for message distribution in the Information Age

If we analyze the trends at the workplace, it is clear that selecting the appropriate channel for message distribution in the Information Age is important. This is because through electronic medium has taken over face-to-face as well as voice communication and has created a wide gap. The reason behind is that people have started showing discomfort with the traditional means of interpersonal communication and this hesitation is increasing within employees.  In addition,  due to the geographic dispersion businesses require communication through electronic mediums (Andrejevic, 2012). Until now, the business sector is encouraging the use of the proper channel for message distribution and using it in a positive manner. 

References

Andrejevic, M. (2012). The work of being watched: Interactive media and the exploitation of self-disclosure. Critical studies in media communication, 19(2), 230-248.

Bikson, T. K. (2014). Organizational trends and electronic media: Work in progress. The American Archivist, 48-68.

Gephart Jr, R. P. (2012). Introduction to the brave new workplace: Organizational behavior in the electronic age. Journal of Organizational Behavior: The International Journal of Industrial, Occupational and Organizational Psychology and Behavior, 23(4), 327-344.

Straub, D. W. (2014). The Effect of Culture on IT Diffusion: E-Mail and FAX in Japan and the US. Information Systems Research, 5(1), 23-47.

Sullivan, P., & Dautermann, J. (2016). Electronic Literacies in the Workplace: Technologies of Writing. Advances in Computers and Composition Studies Series. National Council of Teachers of English, 12(4), 32-34.

Young, K. S., & Case, C. J. (2014). Internet abuse in the workplace: new trends in risk management. CyberPsychology & Behavior, 7(1), 105-111.