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BSBWHS501 Ensure a Safe Workplace Assessment

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Assessment Task 1: Establish and maintain WHS management systems

1 Introduction

1.1 Purpose of this report

The purpose of this report is to plan and develop a WHS management system to assist Australian Hardware on the lack of its approach to WHS compliance. Will be explained the system, duty holders and resources.

1.2 Your role

As a WHS consultant contracted by Australian Hardware, my role is to create and propose a WHS management system for the company.

1.3 Company background

According to Australian Hardware website the first was opened in Sydney in 1921 under the name of Percy’s Home Goods. Initially, the company was specialised in the manufacturing and sale of small household furniture, but in 1950s they took benefit from the housing boom by supplying wood and other hardware items. The business was re-named Australian Hardware and an expansion program commenced that took the business into all states over the next 10 years. In 1982 Australian Hardware was listed on the Australian Stock Exchange and was offered to the public in a share float. The business has continued to expand to now have 138 stores and approximately 10,000 staff across the country.

Australian Hardware, 08/08/2016 (http://simulations.ibsa.org.au/australian_hardware/about.php)

1.4 Mission Statement

Australian Hardware provides the best quality hardware, homewares, garden supplies and building materials from Australia and the world. Australian Hardware is committed to providing customers and tradespeople with value through everyday low prices, product quality, expert service, community engagement and environmental responsibility.

Australian Hardware, 08/08/2016 (http://simulations.ibsa.org.au/australian_hardware/about.php)

1.5 Vision Statement

Within five years, Australian Hardware will lead the hardware and home improvement market in Australia.

Australian Hardware, 08/08/2016 (http://simulations.ibsa.org.au/australian_hardware/about.php)

1.6 Products offering

Australian Hardware supplies hardware and home improvement products and provide expert advice and service.

Australian Hardware, 08/08/2016 (http://simulations.ibsa.org.au/australian_hardware/about.php)

1.7 Locations

Australian hardware is headquartered in Sydney, NSW. The business owns and operates 138 stores throughout Australia.

Australian Hardware, 08/08/2016 (http://simulations.ibsa.org.au/australian_hardware/about.php)

2 Market

2.1 Target Market

The market has been divided into three target markets or segments: Home improvers; DYIs; tradespersons.

Australian Hardware, 08/08/2016 (http://simulations.ibsa.org.au/australian_hardware/about.php)

2.2 Marketing Strategy

Australian Hardware takes a two-pronged strategic approach characterised by product and service differentiation along with select targeted marketing activities.

Australian Hardware, 08/08/2016 (http://simulations.ibsa.org.au/australian_hardware/about.php)

2.3 Strategic Direction

The Australian Hardware strategic directions for FY2013 are:

Increase sales revenue and gross profit;
Maintain or increase market share;
Control direct and indirect operational costs;
Maintain superior product and service quality standards;
Establish Australian Hardware’s reputation as a socially and environmentally responsible company.

Australian Hardware, 08/08/2016 (http://simulations.ibsa.org.au/australian_hardware/about.php)

2.4 Organizational chart

Australian Hardware Organisation Chart

Australian Hardware Organisation Chart shows that the COO is responsible for the all the store managers and they manage all the areas.

Australian Hardware, 08/08/2016

(http://simulations.ibsa.org.au/australian_hardware/about.php)

3 WHS management systems

3.1 Define and explain WHS management systems (WHSMS)

A Work Health and Safety Management System, as the name suggests, is a methodology created to manage the work health and safety in an organisation. The objective is to promote a safe and healthy environment through a structure that allows to the organization to identify and control risks, minimize accidents and the system is designed to ensure that the national legislation is followed and include main components as bellow:

Policies addressing the commitment of the organisation and management to the implementation of work health and safety in the workplace;
Documented accountabilities, roles and responsibilities;
Document control and review;
Communication and consultation strategies;
Supervision which ensures workers are not placed at risk;
Training and induction programs;
Registers and records;
Documented safe work method statements and procedures;
Purchasing control;
Risk assessment addressing processes for identification of hazards, assessment of risk levels, and control methodologies;
Hazard, near miss, incident and accident reporting, recording, investigation and analysis;
Monitoring, measurement and evaluation of work health and safety management system implementation;
Specific work health and safety programs;
Management review of work health and safety system, including internal auditing and external auditing.

WHS management system, 08/08/2016

(http://workplaceohs.com.au/risk-management/whs-management-system)

3.2 Policies and procedures to include in WHS management systems

specific workplace hazards (identification and assessment of the risks, risk control and reporting hazards);
issue resolution;
consultation on proposed change;
workplace inspections;
investigating incidents and issues, with corrective actions;
reactive and response activities such as: first aid and medical emergencies, reporting illness, injury, reporting incidents and dangerous occurrences;
administrative activities such as record keeping and purchasing;
legal responsibilities in relation to: contractors e visitors, injury records, health monitoring and complying with new regulations which apply to the workplace.
non-smoking policy;
policy on use of drugs and alcohol
housekeeping policy
working in confined spaces;
resolving issues;
evacuations.

Getting Started with Workplace Health and Safety, 08/08/2016

3.3 Adaptation and amendments may be require to existing policies and procedures

An adaptation or amendment may be necessary in cases of a new hazard be identified, new technology be used, new legislation, new substances or equipment, new layout of workplace, accidents occurring more often.

It could be necessary to adapt a new resolution or changing the way that something is done, it may be necessary to wear a special PPE for a certain job, or have a special qualification to handle a chemical product.

3.4 Roles, Responsibilities & Accountabilities

The roles	Responsibilities	Accountabilities
Senior Managers	- Assist on the implementation of the WHS system plan; - Ensure the effectiveness of the WHS system plan and monitor; - Provide all support to the management team and workers (budget, meetings, etc)	- Make decisions and report to Store managers; - Manage risks and provide solutions for them; - Amendment of Policies and Procedures and report to Store Managers
Store Managers	- Ensure a safe and health workplace, keeping a periodic maintenance; - Ensure that training and PPE are been provided to workers; - Be aware of new accidents and identify possible new hazards that impact in changing policies and procedures	- Create, implement and monitor policies and procedures, reviewing them when necessary;
Team leaders	- Motivate the team in regarding to the following of policies and procedures; - Ensure that new staff members are well trained and work inside of the WHS system; - Report recordkeeping of accidents or new hazards to managers	- Report and indicate when a possible hazard is identified;
Workers	- Look after themselves and others; - Follow policies and procedures; - Wear and use PPE when necessary; -Report accidents and provide information if a new hazard appears	- Ensure that everyone follow the training and is aware of policies and procedures.
WHS consultant	- Assist the organization providing information within the legislation in WHS system; - Ensure that policies and procedures are clear and effective; - Bring solutions for the organization and assist the management to identify hazards, risk control measures	- Provide the WHS system plan; - Ensure that the WHS system covers all the topics and are by law. - Promote audit of the system in certain periods of time.

3.5 Human, physical and financial Resources

	Resource	Wage inlc. entitlements cost	Lost productivity cost	Total cost
	Resource	($ hourly)	($ hourly)	($ hourly)
Human Resources	Senior managers	100	100	200
	Store managers	50	50	100
	Team leaders (8 per store)	30	30	480
	Workers (20 per store)	25	25	1000
	WHS consultants	60	N/A	60
	IT support	30	30	30
Physical Resources	Training rooms	50	N/A	50
	Computer	340	N/A	340
	Screen	1500	N/A	1500
	Material (paper, pen)	150	N/A	100
	Furniture (6 tables + 35 chairs)	900	N/A	900
	Water	200	N/A	200
Total Cost of project per session:				4960

4 Amend the Wollongong Store WHS policy to apply nationally

4.1 Highlight aspects of the current policy from appendix 4 to be amended

“The scope of this policy covers all employees and contractors of Australian Hardware – Wollongong Store.”

“Management at the Wollongong Store are responsible for:”

“Work Health and Safety Act 2011 (NSW)”

“20/09/2012 – Lynn Lee (Finance Manager, Wollongong) ”

4.2 Provide rewritten amended sections for Australian Hardware national WHS policy

The scope of this policy covers all employees and contractors of Australian Hardware stores all over Australia.

Management at Australian Hardware stores are responsible for:

Work Health and Safety Act 2011 / Work Health and Safety Regulation 2011

(Issue date) – CEO name

Proposed WHSMS

5.1 Description of the features of the proposed WHSMS, including policies and required amendments

Include:

More specific roles and responsibilities;
reactive and response activities such as: first aid and medical emergencies, reporting illness, injury, reporting incidents and dangerous occurrences;
Evacuations
legal responsibilities in relation to: contractors e visitors, injury records, health monitoring and complying with new regulations which apply to the workplace.
How often the policies and procedures should be reviewed

5.2 Explanation of how the proposed WHSMS meets legislative requirements

The proposed WHSMS is based on the relevant legislation:

Work Health and Safety Act 2011;
Work Health and Safety Regulation 2011.

5.2.1 Description of duty holders (PCBU, officers, workers, etc.)

PCBU: a Person Conducting a Business or Undertaking has the primary duty of care to ensure the health and safety of workers while they are at work in the business or undertaking. A PCBU is also responsible for ensuring work carried out does not carry risk to the health and safety of others.

Officers: are required to exercise ‘due diligence’ to ensure the PCBU meets that duty.

Workers: take reasonable care to ensure acts or omissions do not adversely affect the health and safety of others; Comply with reasonable instructions from the PCBU to assist them in complying with the WHS Act; and Co-operate with policies or procedures relating to health and safety that the workers have been notified of it.

Health and Safety Duties, 12/08/2016

(http://www.australianbusiness.com.au/getattachment/WHS/Resources/Introduction-to-the-Work-Health---Safety-Act/Fact-sheet-Health-and-Safety-Duties.pdf.aspx)

5.3 Explanation of how the proposed WHSMS meets organisational requirements and integrates with organisational needs including budget.

The proposed WHSMS is aligned with the organizational need and as is possible to confirm on item 3.5 Financial resources, is within the budget.

Assessment Task 2: Undertake consultation and manage WHS risk

Part A

1 Review the following scenario: Statement reviewing your task

As a WHS consultant is part of my task to research and propose a WHS management system for Australian Hardware, in the Wollongong store. I will design and establish the policy and procedures, the risk management plan and collect information from Australian Hardware national WHS data to ensure that the WHS management system is covering all important issues.

2 Review the Australian Hardware simulated business information in the appendices of the previous Assessment task

2.1 Detailed information on Australian Hardware (refer to Assessment 1)

Done in assessment 1

2.2 Operational policies and procedures (appendix 5)

The Australian Procurement policy written under legislation as Fair work Act, corporations Act, Income Tax Assessment Act, states that:

Purpose: to ensure the purchase of products and materials is controlled consistently, fairly and transparently in accordance to Australian Hardware requirements.

Scope: covers the purchasing and acquisition of resources by employees and contractors of Australian Hardware.

Responsibility: employees and management of Australian Hardware.

2.3 Risk management

Risk	Risk Likeliness	Risk impact	Risk Score	Controls	Hierarchy of risk control	Effectiveness of control
Difficulty sourcing or training skilled and experienced staff	3	4	12	-Targeted advertising in trade magazines and online; - Promotional focus on training and development opportunities; - Regular training for existing staff.	Administrative	Zero or very low data of accidents between experienced staff
Environmental risk due to operations of Australian Hardware	1	4	4	- Staff training (at all levels) on sustainable practices at Australian Hardware.	Administrative	Better posture of staff members adopting sustainable practices.
Poor product quality from suppliers	1	4	4	- Continual audits of product quality.	Administrative	Very low index of poor product quality
Failure to comply with legislation in jujurisdictions across Australia	1	5	5	- Regular maintenance of legislation register; - Regular update of policies and procedures.	Administrative	Use of current legislation

Australian Hardware Risk Management Plan FY2013, 08/08/2016

(http://simulations.ibsa.org.au/australian_hardware/secure/docs/AH_Risk%20Management%20Strategy%20and%20Action%20Plan.pdf)

2.4 Financials:

Discuss trends from 2011 to 2013 (sales, expenses, profit)
Profitability ratios

According to Australian Hardware Financial Performance between 2011 and 2013 the sales in 2011 were $3,600 million increasing around 5% ($3,800 million) on the following year. However, in 2013 the sales dropped to $3,500, which was less than 2011.

The expenses in 2011 were $1,080, increasing the number to $1,140 in 2012 and in 2013 this number was around $1,050.

The profit in 2011 was $1,800, in 2012, $1,900 and 2013 was a year less profitable with $1,750.

2011	2012	2013
Gross Margin (Gross profit/sales)
1800/3600 = 0.5	1900/3800 = 0.5	1750/3500 = 0.5
Profit Margin (Net profit/sales)
358/3600 = 0.099	380/3800 = 0.1	343/3500 = 0.097
Operating Margin (Operating income/ Net sales)
597/3600 = 0.166	634/3800 = 0.167	572/3500 = 0.163

The gross margin was exactly the same over 3 years (2011-2013). The profit margin revealed a small different, showing your higher margin in 2012 (0.1). The operating margin was also higher in 2012 (0,167) although was very close to 2011 (0,166), having a decrease in 2013 (0.163).

3 Develop a policy and procedure for WHS risk management. Ensure your policy and procedure includes:

a) Define the organisation’s approach to WHS risk management and commitment to legal compliance

b) Refer to relevant legislation, codes of practice, etc.

c) Include procedures for identifying hazards, and assessing and controlling risk

d) Include reference to, and procedures for using hierarchy of control

e) Refer to and assist the organisation to comply with consultation requirements under the WHS Act.

Australian Hardware - Work Health and safety Policy

1 Overview and purpose:

Australian Hardware values their people and their well-being. Australian Hardware is committed to providing safe and healthy workplaces for all their workers, customers and other visitors. Australian Hardware aims to have injury free Workplaces and to comply with all WHS legal requirements.

Australian Hardware takes all reasonably practicable steps to ensure that it does not expose its workers, customers or other visitors to risks to their health and safety from the conduct of its business. This approach is supported by the Operational Risk Management Framework and related policies.

2 Policy statement:

A proactive approach to WHS is critical. To meet our commitment, Australian Hardware takes all reasonably practicable steps to ensure the health and safety of persons affected by its business or undertaking, through the development, implementation and enforcement of policies and procedures.

These policies and procedures will provide for the following objectives so far as reasonably practicable.

· The provision and maintenance of a safe work environment;

· The provision and maintenance of safe systems of work including safe plant and structures;

· The safe use, handling and storage of plant, structures and substances;

· The provision of appropriate information, training, instruction or supervision of all workers as necessary for them to perform their role safely;

· The identification of any hazards and associated risks at workplaces;

· The prompt implementation of risk control strategies to eliminate risks and, where that is not reasonably practicable, to minimise those risks so far as reasonably practicable;

· The provision of adequate welfare facilities at workplaces;

· Monitoring the health of workers and conditions at the workplace for the purposes of preventing illness and injury;

· Active participation in raising and resolving WHS issues;

· The promotion of active rehabilitation and return to work programs with the aim of ensuring a full return to pre-injury duties wherever possible.

Australian Hardware recognises the importance of consultation between management and workers in matters relating to WHS and also engaging in consultation with other entities as necessary to ensure that common safety matters are the subject of consultation, co-operation and co-ordination.

Australian Hardware may also provide directions, advice or assistance to other entities associated with Australian Hardware in the management of health and safety matters by those entities, to assist them in the protection of the health and safety of their workers and others to whom they owe duties, so far as reasonably practicable.

3 Scope:

The Policy applies to all Australian Hardware workplaces and to all Australian Hardware workers.

4 Responsibilities for specified roles:

Workers and Others	Everyone at a workplace, including workers and others, are responsible for taking reasonable care for their own health and safety and taking reasonable care that their acts or omissions do not adversely affect the health and safety of themselves or others. Workers are also responsible for complying with Australian Hardware WHS policies and procedures, and for following the Australian Hardware’s Incident, Near Miss & Hazard Reporting Guidelines
Health and Safety Representatives	The Australian Hardware’s health and safety representatives represent the health and safety interests of the members of their designated work group. Australian Hardware recognises the important role of HSRs and encourages their election to designated work groups. All reasonable support and assistance will be given to HSRs in exercising their rights and responsibilities. HSRs have the following primary responsibilities: - Take reasonable steps to keep themselves informed on WHS issues and encourage consultation between workers and management. - Provide advice, raise awareness or assist in the resolution of WHS issues within their designated workgroup or work area. - Accompany WHS Inspectors during inspections of their designated work group. - Assist management to identify hazards, assess risks and implement risk control measures. - Direct that work ceases to occur where there is an immediate and significant threat to the health and safety of a worker. - Participate in WHS consultative forums and/or local WHS Committees in relation to WHS issues that affect their work group.
Senior Manager, WHS	The Australian Hardware Senior Manager, WHS has the following responsibilities: - Assisting Australian Hardware in the implementation of this WHS policy. - The ongoing review of this WHS policy and WHS procedures, and making recommendations for any amendments. - Periodic reporting about WHS matters that will assist duty holders under this policy to fulfil their duties. - Monitoring, reviewing and analysing all reported injuries and hazards arising from the Australian Hardware, and determine whether appropriate corrective actions have been put in place. - Ensuring the reporting of notifiable incidents to external regulators, under the WHS legal requirements in the relevant State or Territory.
Managers	Managers within Australian Hardware with direct reports have the following responsibilities. - Demonstrating appropriate leadership behaviours in relation to WHS. - Making sure all necessary WHS instruction, information, training or supervision is provided to their reports so that individuals can safely perform their expected roles. - Making sure there are regular WHS inspections of the workplace so that hazards are identified and controlled. - Requiring people within their team to comply with relevant WHS policies and procedures, and to use the safety management tools available to them effectively. - Adopting Australian Hardware process of hazard identification, risk management and incident investigation. - Promoting effective WHS consultation with Australian Hardware workers, health and safety representatives and contractors so that WHS information is disseminated and WHS issues are identified and resolved in a timely manner. In addition: - Managers must not organise or take, threaten to organise or take, or authorise or coerce others to take, any action against a health and safety representative exercising their powers or performing a required function of that role, or treat the health and safety representative less favourably because of the role they undertake. - A Manager who engages a contractor to provide services will confirm, as far as is reasonably practicable, that all workers providing the services receive all necessary WHS information, instruction, training or supervision to safely perform the services.
Australian Hardware Operational Risk	Australian Hardware Operational Risk has the following responsibilities. - Documenting the Operational Risk Management Policy and the Operational Risk Management Framework. - Independent monitoring and reporting of operational risk and loss events for Australian Hardware. - Development, implementation and maintenance of operational risk management tools to assist the identification, evaluation, control and treatment of operational risk across Australian Hardware. - Maintenance of databases for recording operational events identified throughout the Australian Hardware. - Support and maintenance of the risk registers. - Recommending education and training in relation to operational risk management practices and processes. - Ongoing maintenance of the Operational Risk Management Framework.
Officers	Officers within Australian Hardware will exercise due diligence over WHS compliance. This requires taking reasonable steps to ensure that Australian Hardware entity for which they have responsibility complies with its WHS duties and obligations. Note: These obligations may extend to workers employed or engaged by entities other than Australian Hardware entities. It includes taking reasonable steps to do each of the following. - Acquire and keep up-to-date knowledge of work health and safety matters within the entity. - Gain an understanding of the nature of the operations of the entity, and generally of the hazards and risks associated with those operations. - Ensure that the entity has available for use, and uses, appropriate resources and processes to eliminate or minimise risks to health and safety from work it carries out. - Ensure that the entity has appropriate processes for receiving and considering information regarding WHS incidents, near misses, hazards and risks and responding in a timely way to that information. - Ensure that the entity has, and implements, processes for complying with its duty under applicable WHS legislation. - Verify the provision and use of the above resources and processes.

5 Responsibilities of Australian Hardware committees and the Board

Regional WHS Committee	The Regional WHS Committee is a national Australian Hardware committee, comprising elected health and safety representatives from across Australia and the Manager Health, Safety and Wellbeing, with responsibilities set out in a charter. Note: At the date of this policy, the responsibilities are as follows. - Providing a communication and consultation mechanism for Australian Hardware workers, including input into the development of WHS policies and procedures. - Assisting in the consultation process by receiving and disseminating WHS information to and from designated working groups, Divisional WHS Committees and Australian Hardware WHS and Security Management Committee. - Monitoring the progress of WHS initiatives being implemented across Australian Hardware and considering their effectiveness. - Reviewing regional WHS training achievements and requirements. - Receiving updates on WHS legislation.
Operational RegRisk Committee	The Operational Risk Committee is a sub-committee of the Executive Committee. It reports to the Executive Committee, with its responsibilities set out in a charter. Note: At the date of this policy, the responsibilities relevant to WHS are as follows. - Monitoring the operational risk profile of Australian Hardware. - Monitoring the occurrence and treatment of significant loss events and compliance breaches, including WHS. - Considering any significant treated risks resulting from various types of risk assessment (including WHS and security reviews) and where appropriate approve the acceptance of this level of risk. - Considering the results of monitoring of key operational risks of Australian Hardware. - Monitoring the development of operational risk policies and frameworks (including operational risk appetite and tolerances) with principles approved by Australian Hardware Board Risk Committee - Monitoring regulatory and legal changes impacting Australian Hardware and providing oversight and guidance on the program of regulatory change - Directing the appropriate recording of any risk (including material WHS risks) to the business unit risk register where resolution of an escalated issue remains unresolved - Referring any particular WHS matters to Australian Hardware WHS & Security Management Committee as appropriate.
Group WHS and Security Management Committee	Australian Hardware WHS and Security Management Committee is a sub-committee of the Executive and reports to the Executive Committee, with its responsibilities set out in a charter. Note: At the date of this policy, the responsibilities are as follows. - Providing effective leadership in WHS and security. - Receiving and considering information on the performance and continuous improvement of WHS and Security within Australian Hardware. - Reviewing, endorsing and/or approving WHS and Security operational strategies, plans, standards, procedures and guidelines. - Reporting and/or referring matters (including recommendations) to Australian Hardware Executive relating to the: o Australian Hardware WHS Policy; o Australian Hardware WHS Quarterly Performance Report; o Australian Hardware WHS Continuous Improvement Plan; and o Any other WHS or Security issue it considers appropriate. - Considering, advising and taking action on issues referred to it by the Executive Committee and of its own initiative. - Receive and consider reports in relation to WHS and security issues within Australian Hardware. - Considering, advising and taking action on matters that are escalated from a Divisional level
Executive Committee	The Executive Committee is a committee established by Australian Hardware Managing Director. It is responsible for the following in relation to WHS. - Receiving and considering the Australian Hardware WHS Report. - Receiving and considering any recommendations made by the Australian Hardware WHS and Security Management Committee. - Endorsing recommendations regarding health and safety, or the implementation of new policies or procedures as appropriate. - Recommending key WHS policies to the Board Governance & HR Committee. - Referring matters for consideration to Australian Hardware WHS and Security Management Committee. - In relation to resources, responding to any specific requests, or acting on its own initiative, to ensure that sufficient resources are available within Australian Hardware to undertake effectively all necessary WHS measures. - Exercising due diligence, by taking reasonable steps to ensure that Australian Hardware is meeting its WHS legal obligations. Note: This may include in respect of employees employed or engaged by entities other than Australian Hardware entities. The Committee also makes recommendations to the Board Governance & HR Committee on any changes to WHS practices that the Committee regards as necessary or desirable, for consideration by the Board Governance & HR Committee as appropriate.
Board Governance & HR Committee	The Governance & HR Committee is a committee of the Australian Hardware Board, with its responsibilities set out in a charter. Note: At the date of this policy, the responsibilities relevant to WHS are as follows. - Receiving and considering the Australian Hardware WHS Report. - Considering recommendations of management in relation to key WHS policies and amendments to those policies and making recommendations to the Board. - Considering recommendations of management in relation to changes to the Operational Risk Management Framework which relate to WHS and approving any changes. Note: Changes to the Framework must also be approved by the Board Risk Committee. - Receiving and considering any recommendations proposed by management on changes to WHS practices. - Exercising due diligence, by taking reasonable steps to ensure that Australian Hardware is meeting its WHS legal obligations.
Board Risk Committee	The Risk Committee is a committee of the Australian Hardware Board, with its responsibilities set out in a charter. Its purpose is to provide assistance to the Board in relation to oversight of risk, taking into account the risk profile and appetite of Australian Hardware, the overall business strategy and management expertise. This includes the establishment, implementation, review and monitoring of risk systems and policies for Operational risk, including regulatory compliance and business continuity. This includes approving any changes to the Operational Risk Management Framework. Note: Changes to the Framework which relate to WHS must also be approved by the Board Governance & HR Committee. Note: At the date of this policy, additional responsibilities relevant to WHS are as follows. - Overseeing the establishment and implementation of risk management systems, and monitoring and reviewing those systems currently in place, relating to operational risk. This includes setting risk tolerance levels and recommending related/new policies to the Board for approval. - Monitoring and reviewing the operational risk profile and loss events across the Australian Hardware (including Moderate and Extreme rated WHS loss events). - Providing oversight on the treatment of significant regulatory compliance risks and breaches. This includes oversight of escalation and rectification decisions. - Reviewing the activities and reporting of the management Operational Risk Committee. - Receiving the Operational risk report including analysis of significant risks, trends, risk profile (existing, new and emerging risks), operational risk loss summary incorporating analysis of significant operational losses and related treatment plans for the Australian Hardware. - Receiving a consolidated overview of the risk and compliance declarations (six-monthly). - Annually, review and recommend to the Board any changes to the “Risk Appetite Statement”. At the date of this policy, in relation to WHS, the Risk Appetite Statement says: “Australian Hardware will not knowingly accept operational risk that improperly endangers the safety of its staff, customers, partners, contractors or other third parties”.
Board	The responsibilities of Australian Hardware Board are set out in a charter. Note: At the date of this policy, the responsibilities relevant to WHS are as follows. - Exercising due diligence, by taking reasonable steps to ensure that Australian Hardware is meeting its WHS legal obligations. - Receiving and considering the following. - The Australian Hardware WHS Report. - Any WHS policies recommended by the Governance & HR Committee. - Any other matters brought forward by the Governance & HR Committee. - Responding to any specific requests for resources, to ensure that sufficient resources are available within Australian Hardware to allow them to undertake all necessary WHS measures effectively. In addition, the charter provides for the Board to receive and consider recommendations from the Risk Committee annually on any changes to the “Risk Appetite Statement”.

Bendigo and Adelaide - Work Health Safety Policy , 13/08/2016

(http://bendigoadelaide.com.au/public/about_us/tenders/work-health-safety-policy.asp)

6 Develop recordkeeping policy and procedures

6.1 Procedures for collecting information on hazards Incidents and actions taken

WHS responsibilities, 08/08/2016

https://cervenanlukas.wordpress.com/whs-responsibilities

6.2 Incident reports

Australian Hardware Incident Reporting Form 1.5
Australian Hardware Incident Reporting Form 1.5
Date of Incident:	Place of Incident:


Name of person reporting incident: (in block capitals)


Brief Description of Incident:






Brief Description of Any Action Taken (at time of discovery):






Date this Form Sent to Australian Hardware management	Name: (in block capitals)


	Signature:
	Signature:

Service Children’s Education, 08/08/2016

https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/339096/Security_Incident_Reporting_1_.pdf

6.3 Risk registers

Risk Register Form – Australian Hardware

Risk Identification		Qualitative Rating				Risk Response
Risk	Risk Category	Probability	Impact	Risk Score	Risk Ranking	Risk Response	Trigger	Risk Owner

Risk Register. 09/08/2016

(http://www.projectmanagementdocs.com/project-planning-templates/risk-register.html#axzz4FakywoW2)

Part B

ROLE PLAY

Assessment Task 3: Evaluate WHS management systems

1 Review the Australian Hardware

What is your role
What has happened at Wollongong store
Main needs of Australian Hardware with respect to the proposed system

I am a WHS consultant contracted for Australian Hardware to design and implement a WHSMS plan for the organisation.

After successfully piloting the program at the Wollongong Store, I have implemented the program nationwide.

The main needs of Australian Hardware in regarding to the proposed system are:

Legal compliance across jurisdictions;
Safest possible workplace conditions for workers

Objective bring LTIFR and Injury Rate (IR) to 10% bellow national averages

Integration with all other Australian Hardware management systems, operations and corporate culture;
Advertise and demonstrate Australian Hardware commitment to WHS.

2 Review the Australian Hardware simulated business

Done in assessment 1

3 Review the Australian Hardware national WHS data

FAI	First Aid Incidents
MTI	Medical Treatment Injury
LTI	Lost Time Injury
NMI	Near Miss Incident
LTIFR	Lost Time Injury Frequency Rate
IR	Incident Rate

Incident	Month	Role	Times	Location
FAI	July 2012	Customer service staff (new)	1	Wollgong, Sydney, Perth
MTI	July 2012	Customer service staff (new)	2	Wollgong, Sydney, Perth
LIT	August 2012	Customer service staff (new), Driver	3	Bendigo, Darwin, Port Arthur
NMI	August 2012	Customer service staff (new)	1	Bendigo, Darwin, Port Arthur
FAI	September 2012	Customer service staff (new)	1	Coburg
MTI			1	Ballarat
LIT			2	Launceston, Mounth Isa
LTIFR			1	Gold Coast
LIT	October 2012	Customer service staff (new), Forklift driver, Customer	3	Adelaide, Sydney, Melbourne
FAI	October 2012	Customer service staff (new)	1	Adelaide, Sydney, Melbourne
MTI	November 2012	Customer service staff (new)	1	Hobart, Byron Bay, Wollongong
LIT			1
NMI			1
NMI	December 2012	Customer service staff (new)	1	Port Macquarie, Geraldton
LIT	December 2012	Customer service staff (new)	1	Port Macquarie, Geraldton
MTI	January 2013	Customer service staff (new)	1	Geelong, Ballina
LIT	January 2013	Customer service staff (new)	1	Geelong, Ballina
LIT	March 2013	Customer service staff (new)	1	Port Fairy
FAI	April 2013	Customer service staff (new)	1	Freemantle, Bundaburg
LIT	April 2013	Customer service staff (new)	1	Freemantle, Bundaburg
NMI	May 2013	Customer service staff (new)	1	Malvern, Canberra, Perth
LIT			1
LTIFR			1

4 Read and analyse the data

The Australian Hardware national WHS data presents information from July 2012 to May 2013, with the exception of February 2013, when no incidents occurred.

The data reveals that Customer Service Staff (new) is the top list of roles that have more incidents showing at least 1 incident per month. This information confirms that the WHS failed and is extremely important to review the effectiveness of the training and develop a training program for new staff.

Lost Time Injury (LIT) represents around 50% of the incidents, and has happened every single month since August. As Australian standard: Workplace Injury and Disease Recording Standard suggests “A lost-time injury is defined as an occurrence that resulted in a fatality, permanent disability or time lost from work of one day/shift or more”. Furthermore, this impacts on the company’s productivity.

First Aid Incidents, Medical Treatment Injury and Near Miss Incident represent each, around 15% of the incidents, which is significant considering that has been occurring at least every 2 months. Within those incidents, hurt by lifting objects is a common incident and is a basic topic of training that should be clear for everyone.

A few incidents of falling down and slipping were recorded, even with customers which remains that WHS is not been taken with the right seriousness. Which affects the company’s productivity, the image with customers, the environment and feeling of a safety place to work between staff members

Safe Work Australia, 14/08/2016

(http://www.safeworkaustralia.gov.au/sites/swa/statistics/ltifr/pages/lost-time-injury-frequency-rates)

5 Develop an evaluation report

5.1 Three recommendations to address the issues identified

Develop, review and monitor the effectiveness of a training program for new staff and make sure that everyone starts working only after been trained.
Buy little trolleys to carry boxes and create a policy and procedure for that.
Ensure that the shoes of staff members are appropriate, search a better material to avoid slipping and develop a monthly ensure staff members of workplace awareness.

5.1.1 Improvements to recordkeeping practices

The recordkeeping must be done by anyone in the company. Even customers are welcome to register them. Firstly, the recordkeeping form have to consider a certain level of details as: date, time, name of the register, name of people involved, location, situation, etc., which helps to analyse the incident with more accuracy, even by watching on the stores’ video surveillance.

5.1.2 Induction or training requirements

Identified gap	Development activity	Details	Objective of development activity	Timeframe	Cost
Effectiveness of training for new staff	- Review and improve training program; - Monitor and control effectiveness of training;	- Provide training for new staff members, ensure that they start working only after been trained and monitor their performance	Ensure that all new staff members are trained, understand and follow the policies and procedures	1 month	$ 500,00
Following of lifting policied and procedures	- Review the policie and procedure for lifting;	- Improve the lifting policie and procedure for the understanding of all and demonstrate the practical issues	Minimize to zero the incidents with lifting	1 month	$ 300,00
Awereness of workplace	- Develop a daily check-list for staff members and a periodic short trainining	- The daily check list is to remind staff members on their actions at workplace - Create a short video with commom incidents to be showed every month	Ensure that all staff members are aware of their responsibilities and of workplace	3 weeks	$ 600,00

5.1.3 Justification for reccomendations

As almost all of the incidents had happened with customer service staff (new) is very important to provide an effective training before they start working.
The lifting is been a common issue as many staff members don’t carry properly or don’t follow the safe procedures to walk with them. The little trolleys can be used for boxes over 10kg and 70x70x70 cm, minimize the risk of incidents.
As is noticed many incidents with slipping a safer material for shoes will be searched as a monthly video to keep repeating of workplace awareness.

6 Create a plan for the implementation

Date	Actions	Description	Resources	Responsible	Review Date
14/08/2016	- Review and improve training program; - Monitor and control effectiveness of training;	- Provide training for new staff members, ensure that they start working only after been trained and monitor their performance	Training program WHS consultant	WHS manager	14/09/2016
14/08/2016	- Review the policie and procedure for lifting;	- Improve the lifting policie and procedure for the understanding of all and demonstrate the practical issues	Lifting policie and procedure	WHS manager	14/09/2016
14/08/2016	- Develop a daily check-list for staff members and a periodic short trainining	- The daily check list is to remind staff members on their actions at workplace - Create a short video with commom incidents to be showed every month	Check list , video	WHS manager	07/09/2016

7 Create a plan for a typical training or safety induction session.

Session	Target audience	Duration in min	Topic	Outcome	Training method
1	New staff member	80 min	WHS program, Policies and procedures	Staff member ready to work in WHS system	Workshop, practical assessments
2	Team leader	45 min	Monitoring and controlling team work in WHS system	Team leaders able to monitor and control the team on WHS system and report effectiveness	workshop
3	Forklift driver	40 min	Safety driving policies and procedures	Driver able to drive following safety policies and procedures	Theoric and practical assessments
4	Managers	50 min	Promote and review of WHS system	Managers will learn how to promote WHS system within the company and when/how to review it	WHS trainner
5	Customer service staff	30 min	Promote Customer safety procedure	Customer service staff member will be aware of incidents that may happend with customers and will take safety behaviour before they occur	workshop

REFERENCE LIST

Australian Hardware, viewed on 08/08/2016 (http://simulations.ibsa.org.au/australian_hardware/about.php)

WHS management system, viewed on 08/08/2016

(http://workplaceohs.com.au/risk-management/whs-management-system)

Getting Started with Workplace Health and Safety, viewed on 08/08/2016

(https://www.worksafe.vic.gov.au/__data/assets/pdf_file/0015/21822/GS_Policies.pdf)

Health and Safety Duties, viewed on 12/08/2016

(http://www.australianbusiness.com.au/getattachment/WHS/Resources/Introduction-to-the-Work-Health---Safety-Act/Fact-sheet-Health-and-Safety-Duties.pdf.aspx)

Australian Hardware Risk Management Plan FY2013, viewed on 08/08/2016

(http://simulations.ibsa.org.au/australian_hardware/secure/docs/AH_Risk%20Management%20Strategy%20and%20Action%20Plan.pdf)

Bendigo and Adelaide - Work Health Safety Policy , viewed on 13/08/2016

(http://bendigoadelaide.com.au/public/about_us/tenders/work-health-safety-policy.asp)

WHS responsibilities, viewed on 08/08/2016

https://cervenanlukas.wordpress.com/whs-responsibilities/

Service Children’s Education, viewed on 08/08/2016

https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/339096/Security_Incident_Reporting_1_.pdf

Risk Register, viewed on 09/08/2016

(http://www.projectmanagementdocs.com/project-planning-templates/risk-register.html#axzz4FakywoW2)

Safe Work Australia, viewed on 14/08/2016

(http://www.safeworkaustralia.gov.au/sites/swa/statistics/ltifr/pages/lost-time-injury-frequency-rates)

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