BSBMGT517 Manage operational plan

Resourcing and budget: e-Commerce strategy

After consulting with the management team at BBQ fun, you determine:

• eight online sales and customer service people will be needed to manage increased online customers
• since stores are overstaffed, four of the required customer service staff could be sourced from existing employees at the two stores
• no current staff have any online customer service skills
• management would like to develop people through re-training rather than hire new staff to handle online sales
• six delivery trucks needed to enable distribution
• e-commerce website will take 50 days to develop
• three forklifts are needed
• four additional warehouse workers are needed
• six additional drivers are needed
• office space will need to be

The following operational costs are associated with e-commerce business strategy.

In addition, ongoing staff costs will be incurred.

The expected life of the initial investment is expected to be three years.

The following expenses should be incurred in the 2017 financial year and be included in associated financial targets for spending:

• Identified the risks associated with the project.

Risks to implementation

After consulting with stakeholders at BBQ fun, you determine:

• medium risk of poor online sales
• high risk of customer service quality problems for online customers leading to a breach of consumer law
• high risk of staff misunderstanding changes and considering online sales as threat to jobs
• medium risk of not being able to recruit fully trained online staff
• low risk of loss of IP relating to confidential information contained within the e-commerce strategy when employees leave the organisation
• medium risk of loss of IP ownership if a relationship with the website developer contract ceases
• low level risk of not complying with WHS legislation through lack of risk assessment conducted on potential musculoskeletal disorders resulting from poor customer service workstation design
• medium risk of wastage due to overstocking product in anticipation of increased online

All additional costs associated with contingency planning will be approved in accordance with BBQ fun policies and procedures.

• How would you implement the e-commerce project
  • run team information
    sessions
  • coach
  • mentor
  • train employees.

You will need to work in accordance with your organisation’s performance management policies and procedures to ensure team members’ performance is to the standard required in the organisation’s operational and business/strategic plans. You will need to deploy tactics to manage teams and motivate individuals. Doing so will help you as a team leader or manager in three main ways:

Allow you to concentrate on and achieve operational goals for which you are responsible

Help you develop team members and shape their behaviour towards high-performance

To help avoid having to correct poor performance of individuals by heading off negative team behaviour before it can affect operational performance.

To improve performance, you may need to run team information sessions, coach, mentor, or train employees.

• Conduct three Role- Plays (a per assessment instructions)

Marketing and It requirements.

Appendix 2: Action plan template

Appendix 3: Balanced scorecard template

Appendix 4: Contingency plan template

Task 2:

• What is organisation IP?

Intellectual property (IP) works much the same as physical property in terms of establishing ownership, rights and restrictions on access and usage of the property.

A business must identify its IP rights to maintain ownership and control over new creations and trade secrets and protect themselves from theft or misuse of IP.

A great example of IP is KFCs recipe for chicken. It is a trade secret that must be protected to ensure they maintain a competitive edge in the fast food market.

Some IP types such as patents and designs and must be registered with IP Australia. Rights for copyright, trade secrets and confidential information are automatically provisioned without the need for registration. These rights include title of ownership, internal usage, protection from theft or misuse and the ability to prosecute offenders under common law.

Every business should develop an IP strategy to ensure there IP is protected. Confidentiality agreements operate within the area of common law. They are used to place conditions on the use and disclosure of confidential information and trade secrets and protect those who are party to the information. If a condition is breached, the agreement acts as evidence of what was agreed to.

To protect your IP from loss or theft during the recruitment process, you may wish to develop a confidentiality agreement for the candidate to sign. For new recruits, ensure you implement a clause into every employment contract as per the example in the workbook.

To ensure you are protected under IP rights, you must be able to prove ownership of the trade secret or confidential information. This can be achieved by keeping records of:

• the type of right and how it was created
• who and when it was created
• contracts or agreements between parties who were privy to the information
• supplementary notes, emails and other correspondence that supports the ownership and expectations surrounding the IP.

IP is protected in law by, for example, patents, copyright and trademarks, which enable people to earn recognition or financial benefit from what they invent or create. By striking the right balance between the interests of innovators and the wider public interest, the IP system aims to foster an environment in which creativity and innovation can flourish.

• Review the physical resources?

Physical resourcing

Consultation with the management team at BBQ fun has provided you with the following information:

• Three website developers will bid for the contract to redevelop the existing website:

• The budget for the redevelopment is $100,000.
• Bids have been analysed as

• Elaborate on your plan and explain each stage and strategies to acquire resources.

• Incorporate IP requirements for human resource acquisition to ensure trade secrets and confidential information is protected from theft, misuse and unauthorised distribution.

Appendix 5: Assessment and evaluation template

Appendix 4: Interview planning template

Task 3:

Appendix 2: Action plan Template