BSBMGT517 Assessment 3 Task 2
TASK 02
- Prepare a plan for monitoring performance for e-commerce implementation.
Introduction
The process is very important for e-commerce performance program are training staff because if your company has excellent staff that are highly skilled and knowledgeable about outdoor lifestyles. Retail space that is bright, functional for a commercial urban district. High customer loyalty among customers.
Plan for monitoring
- Budgeting
Chief Financial Officer will be responsible for collecting and co-operation with the financial department of VTI Group and the manager will report every weekend of the day and each quarter of financial year.
- Productivity and Staff performance
Marketing and Product Manager will be responsible report about performance data of each staff and up to date every weekend the data will complied with HR manager for evaluate performance.
- Milestone and performance against target
For develop in VTI Group we use KPI to indicate for each performance area. Moreover, the KPI will evaluate to achievement the performance
- Date and monitoring
At the end of weekend and quarter of the financial year
- Resourcing for monitoring
HR Manager and CFO will be responsible for monitoring performance both of them will review for individual and organization level .A fund of $1.25 million will be delegate and allocate each quarter of financial year to monitoring plan
- Analyse and report operational performance and provide recommendations.
|
Risks |
Level of the Risk |
Recommendations |
|
Poor online sale |
M |
Change the other shop location (more popular Search Engine) |
|
Customer service quality problem for online customers leading to a breach of consumer law |
H |
Re-training Staff to match the consumer law |
|
Staff misunderstanding changes and considering online sales as threat to jobs |
H |
Re-training Staff |
|
Not being able to recruit fully trained online staff |
M |
Increase the wages to attract fully trained online staff |
|
Not complying with WHS legislation through lack of risk assessment conducted on potential musculoskeletal disorders resulting from poor customer service workstation design |
L |
Purchase health insurance for employees |
|
Wastage due to overstocking product in anticipation of increased online sales |
M |
decrease the selling price or make a discount try to sale overstocking product |
- Identify underperformance areas and identify possible corrective actions.
Performance Analysis
|
Performance Area |
Area to Evaluate and under performance |
|
Individual Performance |
Actual Error rate 10% higher than target error rate 1% |
|
Actual service time 20 mins higher than target service time less than 10 mins | |
|
Sales decreased by $10,000 THAN TARGETED SALES %20,000 | |
|
No training for all staff | |
|
Company Organisation |
Actual mistake rate 10% higher than target 1% in online sales and service department |
|
Actual service time 20 mins higher than target service time less than 10 mins in online sales and service department | |
|
Actual Sales $250,000 and actual profit $40,000 lower than target sales $300,000 and targeted profit $80,000 | |
|
Financial Performance |
Budget is over around 10% |
|
Human Resource performance |
Sales and Service staffs are no experience and they would like to do training |
|
Sales and Service staffs failed to reduce and delivery time for order complete. |
Corrective Actions
- The company has to sales promotion and campaign
The organisation has to analyst about SWOT and estimate demand
and supply then needs.
- The organisation has to figure out and find the right program to teach and training them
- What monitoring and coaching services are provided to underperforming employee?
Identify the problem
Assess and analyse the problem
Meet with the employee to discuss the problem
Jointly devise a solution
Monitor performance
- Begin performance improvement process starting with informal discussions around what is required in the position. Look at possible options for training and development if a skill deficit is identified.
- Re-establish expected outcomes, use evidence of how performance has failed to meet expected standards, explain the impact of this on the success of the business.
- If employee fails to develop required skills, progress through performance management process to possible options such as reassignment of duties, or transfer to another area to achieve a better job fit (if possible)
- Establish team culture based on respect and support.
- Monitor the employee's performance and continue to provide feedback
- What system you will implement to ensure that procedures and records related to documenting performance are managed in accordance with the organizational requirements.
- The organization needs to develop and analyst marketing plan (SWOT) and put the position at the online marketing
- The organization should be use Benchmark or Just –in –time to develop and improve the delivery time by the date of order
- The organization has to find the right program to training all staff and give them to learn more knowledge for embed to organization.
- benchmarking against previous records management self assessment surveys or audit results to assess improvements or to identify issues of non compliance
- undertaking a compliance audit using internal auditors or an external party to provide an independent assessment of the organisation's records management program, practices and systems.
- conducting assessments using the plans, goals and objectives of the records management program
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