BSBMGT515 Manage Operational Plan and Operational Management

Review the operational plan completed for Assessment 1 to determine the human resource requirements.
Review the organisation’s recruitment and selection policies and procedures.
Develop a recruitment strategy that adheres to the organisation’s recruitment and selection policies and procedures, to acquire the required human resources.
Identify ten physical resources within your organisation or another organisation.
Complete the table provided below
Make recommendations for changing acquisition methods where you identify a change could be beneficial to the organisation.

Answer:

Assessment Task 3: Acquire physical resources

Candidate’s Name	(to be filled by student)	Phone No.	(to be filled by student)
Assessor’s Name	(to be filled by student)	Phone No.	(to be filled by student)
Assessment site	(to be filled by student)
Assessment Date/s	(to be filled by student)	Time/s	(to be filled by student)

Organizational physical resources analysis

Learner Name: (to be filled by student)			Organization: Woolworths supermarkets
Resources	Current Method of acquisition	Recommended method of acquisition	Comment as to why no change is recommended or why you recommend a change in the acquisition method
Desks in the store	Purchase	Purchase	The desks are required to be purchased since they are very necessary things for a supermarket. However, the prices of desks are affordable for a company like Woolworths Ltd. and this purchase decision will ease the operational management tasks for the operations and administration personnel ("Woolworths Supermarkets - Woolworths Group", 2017).
Chairs in the store	Purchase	Purchase	The chairs are very less in numbers. The prices of such chairs are also low. However, in the supermarket set up, the necessity of chair is high for the billing persons along with other staffs. The pantry in the supermarket also needs the chairs for the staffs to have their food peacefully (Hitt, Carnes, & Xu, 2016). Thus, the decision for purchase of chairs is justified for Woolworths Supermarkets.
Trolley	Operating Lease	Purchase	The trolleys used in the supermarket are very much needed to ease the carrying task of their customers. The customers, who purchase huge amount of groceries, must need to have a trolley to carry those good to the billing counter. Thus, the company needs to purchase the trolley rather than taking them on lease (Jacobs, Chase, & Lummus, 2014). The operating lease will put these stuffs at risk due various norms of the Leaser.
Office computers	Operating Lease	Operating Lease	The office computers are also necessary in the supermarket setup to monitor billing tasks and other operational activities. However, these computers’ cost is quite high and the investment regarding this purpose is not justified to buy office computers. However, the maintenance charges for computers are also high in Australia. Thus, it is better to put it on lease rather than buying the computers.
Delivery van	Finance Lease	Finance Lease	The delivery vans also are in high numbers, needed for the supermarkets. There are two types of need of delivery vans in the company Woolworths supermarkets. The first one is the supermarkets collects fresh vegetables from local farmers through the delivery van and delivers to the nearest warehouse to pack it properly ("Woolworths Supermarkets - Woolworths Group", 2017). After that, the delivery vans use to deliver those packaged food items and vegetables to the supermarkets of Woolworths. Thus, in this purpose the delivery vans have heavy duty tasks to perform all the day. Now, the second one is that, the company Woolworths Ltd use to retail their supermarket business both online and offline ("Woolworths Supermarkets - Woolworths Group", 2017). Thus, there are many vans which are allotted to deliver the goods which are sold from the online platform. The company uses to assure their customer for faster delivery ("Woolworths Supermarkets - Woolworths Group", 2017). The delivery vans used in this purpose also have heavy duties during the delivery of the goods to the customer’s location. In both the cases, there is a need of many delivery vans which will cost the company in huge amount. Thus, it is better to take it in finance lease rather than purchase (Fleischmann, Meyr & Wagner, 2015).
Air cooler	Purchase	Operating Lease	There is 15-20 air cooler or air conditioners needed in a particular store. The cost of such Air conditioners which are used in the supermarkets is quite high. The air cooling is needed to be used to keep meats and vegetables along with various food items in fresh condition till it gets sold. Thus, it is better not to purchase this air coolers or air conditioners. The company can acquire these by operating lease (Johnson, 2014).
Refrigerator	Purchase	Purchase	The refrigerator is very much needed for the supermarket to keep few packaged foods fresh. There is need of 2-3 refrigerators in the supermarket. Thus, the company can easily afford of buying these refrigerators.
Coffee machine	Purchase	Purchase	The coffee machines are needed in the pantry set up for the workers of the supermarket. There is a single or two coffee machines are needed in such pantries. Thus, the coffee machines can be easily purchased by the organization.
Racks	Operating Lease	Purchase	The racks are the main stuffs needed in the structural set up of any supermarket. The racks are needed to purchase since, it is the permanent equipment in any supermarket business set up.
Lights	Purchase	Purchase	The lights are also important equipment in the supermarket set up, along with that, the cost of installation and materials are also low as compared to other equipments. Thus, this is needed to be bought by the company (Walker, H. L., Seuring, Sarkis & Klassesn, 2014).

(Source: Created by the author)

Marking Guide – Assessment Task 3: Acquire physical resources

Candidate’s Name	(to be filled by student)	Phone No.	(to be filled by student)
Assessor’s Name	(to be filled by student)	Phone No.	(to be filled by student)
Assessment site	(to be filled by student)
Assessment Date/s	(to be filled by student)	Time/s	(to be filled by student)

Outcomes:

Did the candidate:	Satisfactory
Did the candidate:	Yes	No
Submit a completed table using Appendix 2
Submitted assessment within the required timeframe

Performance indicators

Did the candidate:	Satisfactory
Did the candidate:	Yes	No
Demonstrate an understanding of the types of physical resources? · Purchase o Stock · Office supplies o Office equipment e.g. desk, chair · Operating lease o Photocopier · Finance lease o Company cars o Large machinery · Rent o Fridge o Office furniture
Demonstrate an understanding of the different methods of acquiring resources?
Provide evidence of understanding the different organizational situations that impact the decision as to which acquisition method should be used?
Complete an analysis of the physical resources and how they have been acquired and make recommendations that could benefit the organization?

Comments/feedback to participant

Outcome:	Successful Unsuccessful
Assessor name:
Assessor signature:

Assessment Task 4: Monitor and review operational performance

Candidate’s Name	(to be filled by student)	Phone No.	(to be filled by student)
Assessor’s Name	(to be filled by student)	Phone No.	(to be filled by student)
Assessment site	(to be filled by student)
Assessment Date/s	(to be filled by student)	Time/s	(to be filled by student)

Overview of the plan

The previous operational plan for new product development and marketing of that product scheduled with 1 year time frame. The step by step process of operation development was stipulated as development of the product, implementation of pricing strategy after the analysis of the product prices of the competitors, a thorough market analysis along with development of new marketing strategies, new hires of digital marketing team members. The budget for this campaign was stipulated as $30,000.

The KPIs were suggested as –

Increase in products and services
Implementation of improved promotional strategy
Implementation of a competitive pricing strategy
Double revenue generation after this stipulated planning
Increase in no. of stores

The above activities needed to be performed under personnel who will work for the better implementation of the plans. The reviewing framework consists of the object needed the reviewing, methods of reviewing performances as assigned and the timeframe for a particular reviewing.

Reviewing strategy

What	When	How
Product development reviewing	First 2 months	Regular report generation by the product development team and submitted to the operations manager
Pricing strategy analysis and implementation	3^rd and 4^th month	Regular report generation by the marketing team and submitted to the marketing manager
Market analysis	5^th, 6^th and 7^th month	Done by the team leader of the marketing department through a detailed research, report submitted to the assistant manager
Promotional strategy implementation	11^th and 12^th month	Feedback survey and focus group discussion to get a clear view about the effect of the promotional strategy
Revenue generation	12^th month and the 1^st month of the upcoming year	Weekly sales record checking by the sales manager
New stores development	1^st and 2^nd month of the upcoming year	Performance report of every store should be generated on weekly basis

(Source: Created by the author)

The implementation of the suggested operational activities will be performed during the year. Though the reviewing activities are need to be performed continuously to understand the potential behind the suggested panning (Cusumano, Kahl & Suarez, 2015).. However, the performance of the operational plan needs the guidance of reviewing activity.

Report template to measure the performance of the operational plan

Reviewing questions template	Yes	No
Is the plan on track to achieve milestones on time?	Yes
Is the plan spending to date within budget?	Yes
Are the milestones activities being completed as per the plan detail?	Yes
Are the KPIs on track to being achieved?	Yes
Are resources being utilized economically, effectively and safely?	Yes
Total Measures Unit	5/5

Report template to measure the non-performance of the operational plan

Reviewing questions template	Yes	No
Is there any extra time taken for the operational activities?		No
Is there any change found in spending up for the implementation of the plan?		No
Is there any milestones not achieved in the stipulated time?		No
Is there any sort of loss in the balance sheet found during the implementation of the operational plan?		No
Is there any over use of resources recorded?		No
Total Measures Unit		5/5

(Source: Created by the author)

Marking Guide – Assessment Task 4: Monitor and review operational performance

Candidate’s Name	(to be filled by student)	Phone No.	(to be filled by student)
Assessor’s Name	(to be filled by student)	Phone No.	(to be filled by student)
Assessment site	(to be filled by student)
Assessment Date/s	(to be filled by student)	Time/s	(to be filled by student)

Outcomes:

Did the candidate:	Satisfactory
Did the candidate:	Yes	No
Submit a documented review strategy that details: · What will be reviewed · When it will be reviewed · How it will be reviewed
Submit a consultation strategy that details: · Who they will consult with · Why they will consult with them · How they will consult with them
Develop and document a reporting template that could be used to report on the performance of their operational plan
Submit a written report that details how this template will assist with monitoring the performance of an operational plan
Submit the assessment within the required timeframe

Performance indicators

Did the candidate:	Satisfactory
Did the candidate:	Yes	No
Provide a brief description of the operational plan that was reviewed including: · Overview of the plan · Description of the type of plan and the objective of the plan. · KPIs used to measure the performance of the plan.
Submit a consultation strategy that demonstrates an understanding of others that need to be consulted with to obtain the information required to complete a comprehensive review?
Submit a report template that demonstrates a review of the performance of the operational plan with regards to: · Is the plan on track to achieve milestones on time? · Is the plan spending to date within budget? · Are the milestones activities being completed as per the plan detail? · Are the KPIs on track to being achieved? · Are resources being utilized effectively, economically and safely?
Submit a report template that clearly identifies areas of non-performances?

Assessment Task 5: Make recommendations

Candidate’s Name	(to be filled by student)	Phone No.	(to be filled by student)
Assessor’s Name	(to be filled by student)	Phone No.	(to be filled by student)
Assessment site	(to be filled by student)
Assessment Date/s	(to be filled by student)	Time/s	(to be filled by student)

The Hillsdale store has appointed Karen to implement an operational plan to achieve 10% sales growth. Karen has stipulated few KPIs to measure the performances of the operational plan accordingly. The stipulated KPIs were as follows –

Development of customers’ feedback forms and implementation by 31^stJanuary
Service sales reporting tools development and implementation by 31^stJanuary
Training of the staffs would be completed by 31^stMarch
10% increase in sales within 30^thof June
New employees have to complete two days induction program with in joining of one month.

After completion of the planning the above mentioned KPIs, Karen monitored in the month of January as follows-

Increase of sales at end of the month as 5%
10 persons from 45 staffs have completed the selling service program organized by the company.
All the new employees have completed the store induction program, but over budgeted wages due to induction program.
Customer feedback form has not been developed.
Service sales reviewing tool has been developed and implemented.

Three areas of non-performance

Wages budget planning have issues in calculations
Increase in sales at end of month was not satisfactory
Customers’ feedback form has not been developed yet.

Recommendation 1: Wage budget modification for the Induction Program

Karen has come up with an issue that, the new employees have completed the induction program in the assigned time period. However, the company is facing an issue with over budgeting of wages of the new employees. Thus, it is clear that, there was lack of proper documentation of budget calculation.

The induction program takes 2 days to be completed. The total working hours of these two days of induction program has 16 hours of wages budget. Thus, it is expected that, the budget planning should have considered the payable wages during the induction programs (Heizer & Barry, 2013). The total financial budgeting plan for the year need to modified according as soon as possible.

For the modification purpose, the finance manager needs to be communicated accordingly with a clear documentation of the expected wages budget for the upcoming month.

Recommendation 2: Immediate feedback form generation for the customer.

Karen has found that, within the month January, the customer feedback form has not been generated. It caused the opportunity loss in data analysis for the entire month of January.

The feedback form designing and generation needs up to 2 working days. This job is very necessary to understand the overall performance of the business in front of the customers.

An immediate action should be taken to design the feedback form and generate it (Cassidy, 2016). . Along with that, the plan of feedback collection should be implemented immediately.

Recommendation 3: Revenue generation should be focused more

In the month of January, Karen has observed that, the sales team of the firm has generated less amount of revenue. The reasons behind such incidents can be the less effectiveness of the promotional strategy. However, the reason can be the lack of performance by the old employees. Along with that, the new employees were busy in the induction program. This can also be a reason behind the bad performance of the sales team. Apart from that, it is found, only 10 people from 45 old employees as attended the selling service program. Thus, this would be considered as the lack of knowledge of the old employees in current sales strategies.

The issue can be resolved by motivating the old employees (Bamberger, Biron & Meshoulam 2014). However, the sales training program should be considered as the mandatory activity for all the employees. There is a need of rescheduling the plan. The reviewing activity should be performed on weekly basis.

Marking Guide – Assessment Task 5 Make recommendations

Candidate’s Name	(to be filled by student)	Phone No.	(to be filled by student)
Assessor’s Name	(to be filled by student)	Phone No.	(to be filled by student)
Assessment site	(to be filled by student)
Assessment Date/s	(to be filled by student)	Time/s	(to be filled by student)

Outcomes

Did the candidate:	Satisfactory
Did the candidate:	Yes	No
Submit a completed report that details three areas of non-performance
Document recommendations to address the three identified areas of non-performance
Submit the assessment within the required timeframe

Performance indicators

Did the candidate:	Satisfactory
Did the candidate:	Yes	No
Identify areas of non-performance?
Make recommendations appropriate to the area of non-performance?
Did the recommendations clearly state: · What the issue is · How the issue was identified · The recommended course of action · How the recommendations specially addresses the issue
Clearly present the areas of non-performance and the recommendations?

Comments/feedback to participant

Outcome:	Successful Unsuccessful
Assessor name:
Assessor signature:

References:

Bamberger, P. A., Biron, M., & Meshoulam, I. (2014). Human resource strategy: Formulation, implementation, and impact. Routledge.

Cassidy, A. (2016). A practical guide to information systems strategic planning. CRC press.

Cusumano, M. A., Kahl, S. J., & Suarez, F. F. (2015). Services, industry evolution, and the competitive strategies of product firms. Strategic management journal, 36(4), 559-575.

Fleischmann, B., Meyr, H., & Wagner, M. (2015). Advanced planning. In Supply chain management and advanced planning (pp. 71-95). Springer Berlin Heidelberg.

Heizer, R., & Barry, R. (2013). Operation Management, Sustainability and Supply Chain management (Vol. 11). Pearson, UK.

Hitt, M. A., Carnes, C. M., & Xu, K. (2016). A current view of resource based theory in operations management: A response to Bromiley and Rau. Journal of Operations Management, 41(10), 7e109.

Jacobs, F. R., Chase, R. B., & Lummus, R. R. (2014). Operations and supply chain management. McGraw-Hill Education.

Johnson, P. F. (2014). Purchasing and supply management. McGraw-Hill Higher Education. Baker, M. J. (2014). Marketing strategy and management. Palgrave Macmillan.

Karlsson, C. (Ed.). (2016). Research Methods for Operations Management. Routledge.

Krajewski, L. J., Ritzman, L. P., & Malhotra, M. K. (2013). Operations management: Processes and supply chains (Vol. 1). New York: Pearson.

Oakland, J. S. (2014). Total quality management and operational excellence: text with cases. Routledge.

Shields, J., Brown, M., Kaine, S., Dolle-Samuel, C., North-Samardzic, A., McLean, P., ... & Plimmer, G. (2015). Managing Employee Performance & Reward: Concepts, Practices, Strategies. Cambridge University Press.

Solomon, M. R. (2014). Consumer behavior: Buying, having, and being (Vol. 10). Engelwood Cliffs, NJ: Prentice Hall.

Stark, J. (2015). Product lifecycle management. In Product Lifecycle Management (pp. 1-29). Springer International Publishing.

Talk, O. M. (2016). Operations management.

Walker, H. L., Seuring, S., Sarkis, J., & Klassesn, R. (2014). Sustainable operations management: recent trends and future directions [Editorial]. International Journal of Operations and Production Management, 34(5).

Woolworths Supermarkets - Woolworths Group. (2017). Woolworthsgroup.com.au. Retrieved 28 March 2017, from https://www.woolworthsgroup.com.au/page/about-us/our-brands/supermarkets/Woolworths

Zurich, L. B. (2016). Service Operations and Management.

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