BSBINN601 Lead and Manage Organizational Change
Change Management Strategy
Assessment 2
Advanced Diploma of Leadership and Management
BSBINN 601 Lead and Manage Organizational Change
Introduction
This report is aim to develop a change management strategy. Identify strategic change requirements and develop a change management plan including cost benefit analysis, stakeholder management plan, communication plan and training plan.
Identify Change goals
Goal 1
Implement PDA/GPS usage (productivity function) on truck fleet in the first quarter of the 2016 financial year.
Goal 2
Implement one person/truck policy using automatic lift gates in the first quarter of the 2016 financial year.
Impact of change goal
People
- Manager will have to manage more truck drivers than before due to expanding team.
- Drivers will need to work with one person per truck with the new automatic lift gates. Drivers have historically reacted negatively to change. They may have resistance in cutting two drivers to one driver per truck.
Processes
- Drivers will have to record their time using PDA instead of paper, which will become more efficient.
- Drivers will need to work with one person per truck with the new automatic lift gates, which will reduced possibility of lifting injury.
Technology
- New technology such as PDA/GPS, automatic lift gates will be using by the company, which may lead to the cost go up higher.
- Require training to the people when introducing new technology.
Company
- Through the new change of goal, Fast Track Couriers is expecting to expand business in the metropolitan area so that small to medium package deliveries market share increase by 7.5%
Structure
- Company structure may need to expand such as adding another trucking manager because of the expanding trucking team.
Cost Benefit Analysis
|
Change requirement |
Cost |
Risk |
Benefit |
F/MF/NF |
|
PDA/GPS |
$40000 |
Not helping of increasing market share or profit |
Fast and efficient delivery Keeping record digitalize and more Accurate |
F |
|
Buying 10 new trucks |
$1,000,000 |
The truck will need to repair from time to time The cost is much more expensive |
helping to increase market share and profit Helping to achieve the company goal (increasing 7.5% of market share) |
MF |
|
Installing the automatic gate |
$100,000 |
Driver might have resistance The cost is high |
Reduce workplace injuries |
F |
|
Project analyst |
$8,000 |
Help to implement the goal |
F | |
|
PDA/GPS Trainer |
$6,000 |
Help to provide training of PDA/GPS |
F | |
|
Lift gates trainer |
$6,000 |
Help to provide training of lift gates |
F |
Developing change management plan
ADKAR model
|
Awareness of change |
• Communication of the change to occur across the entire business • Communication plant to include all team manager to ensure they understand the change • Communication plan to include team meeting with truck driver team to ensure they understand the change |
|
Desire to participate and support the change |
• Truck driver manager to participate as part of the project allowing them to affect how the change is implemented and therefore creating a desire to support the change • Key messages to include the benefits of the change for:
|
|
Knowledge on how to change |
• Training on PDA/GPS, lift gates to ensure all drivers have the skills to operate new technology |
|
Ability to implement required skills and behaviour |
• Install PDA/GPS before the implementation date 30 Sep 2016 • Install new gate lift before the implementation date 30 Sep 2016 |
|
Reinforcement to sustain the change |
• Post-implementation review to be completed including feedback from Managers • Truck driver manager to conduct weekly team meetings post-implementation to maintain open communication with teams |
Stakeholder management plan
|
Stakeholder |
Need and concern |
Level of Engagement |
|
Finance manager |
Impacts to financial structures and reporting Project supporting requirements |
High |
|
HR manager |
Impacts to people Project supporting requirement |
High |
|
IT manager |
PDA/GPS installing requirements |
High |
|
Operation supervisors |
Concern; how the change impact them Concern: how the change impact their team |
High |
|
Marketing manager |
Minimal concerns or neds as no direct impact to marketing team or function |
Low |
Communication plan
|
Who (Stakeholders) |
What (Message) |
How (Method) |
When (Date and time) |
Communicator Responsible |
|
Truck Driver |
Change management plan Training plan |
Presentation Workshop |
Every week |
Jonathan Lee (management consultant) |
|
Supervisor |
Change management plan Training plan |
Face to face meeting |
Every week |
Jonathan Lee (management consultant) |
|
Operation manager |
Change management plan Training plan |
Email, Teleconference Face to face meeting |
15/09/16 |
Jonathan Lee (management consultant) |
|
HR manager |
Reassign present employee role |
Email, Teleconference Face to face meeting |
15/09/16 |
Jonathan Lee (management consultant) |
|
Finance manager |
Budget plan |
Face to face, meeting, |
15/09/16 |
Jonathan Lee (management consultant) |
Training plan
|
Who |
Skills |
When |
How |
Organizer |
|
Supervisor |
Learn to operate PDA, GPS and automatic lift gate |
15/09/16-30/09/16 |
Training workshop |
PDA/GPS trainer (Jack MacDonald) and lift gates trainer (Erin Mitchell) |
|
Truck Drier |
Learn to due with change circumstances Learn to operate PDA, GPS and automatic lift gate |
15/09/16-30/09/16 |
Training workshop On job training |
PDA/GPS trainer (Jack MacDonald) and lift gates trainer (Erin Mitchell) Jonathan Lee (management consultant) |
Reporting plan
|
Reporting element |
Measures |
Status |
|
Change goal |
Installing PDA/GPS system and automatic lift gate in the first quarter of the 2016 financial year Implement one person/truck policy in the first quarter of the 2016 financial year |
Amber |
|
Project management |
Delivery of project activities as per project plan for each stream |
Overall Status: Amber |
|
People |
Amber | |
|
Process |
Amber | |
|
Technology |
Green | |
|
Structure |
Amber | |
|
Stakeholder management |
Stakeholders engaged and comfortable with current position |
Green |
|
Communication |
Communication plan activities on schedule |
Green |
|
Education |
Education plan activities on schedule |
Green |
|
Cost benefits |
Project budget on track |
Green |
|
Cost benefits on track to be realized |
Green | |
|
Risk management |
Risk management plan effectively managing risk |
Amber |
|
Training plan |
Training for truck manager Training from truck manager to truck driver Training for admin support |
Amber |
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