Bsbhrm501 Manage Human Resource Services Assessment Answers

To demonstrate competence in this unit, you must be able to plan, oversee and deliver human resource services. Specifically you will:

 

Determine strategies for the delivery of human resource services.

 

Manage the delivery of human resource services.

 

Evaluate human resource service delivery. 

Event 1: Determine strategies for delivery of HR services

 

Choose a company that you can research easily and write a report which includes

 

1.Analysis of the company's business strategy and operational plans to determine its HR requirements

 

2.Do a SWOT and PEST analysis

 

3.Review the company's requirements for diversity. Develop options that comply with legislation, organisational policies and business goals

 

4. Develop strategies and action plans for delivery of HR services and document roles and responsibilities of HR team, line managers and external contractors. This will form the basis of your service agreement and second report.

Event 2: Prepare a Service Level Agreement for a HR service

 

Background information relating to the required service.

 

An implementation plan for the provision of the service.

 

An agreement for the provision of a HR Service to be provided by an independent contractor. 

Introduction

Human Resources are on a quest to drive substantial cultural transformation. Digital interferences are undergoing significant transitions to the way customers want to be integrated with brands or suppliers in the B2B or B2C worlds. Digitalisation is not only about efficiently new and advanced technologies but creating developments in business procedures, people as well as underlying conjectures. Snell, Morris and Bohlander (2015) have witnessed a competitive race for global talent in a market which encounters spectacular deficiencies. For instance, Australia comprises about 40,000 IT security analyst jobs which will go unattained by the end of 2018. There can further be identified four generations of employees who possess various needs and requirements from the organization with which they are engaged. The following paper will propose a plan for Payroll services by the HR department engaged in Deloitte Australia that is recognized as a brand which collaborates across a vast network of office in Australia to provide audit, financial and human capital services.

Proposed Deloitte’s Hr and Payroll Systems

As Australia’s most significant human capital business enterprise, Deloitte Australia is known as one of the nation’s most reputed brands. The company has been efficiently offering voice, mobile, entertainment product and services along with internet accessibilities (Deloitte Australia 2018). Deloitte Australia in order to successfully thrive as one of the premier providers of both international technology and human capital services across Asia needs to possess the competence to be responsive towards significant changes in the arena of international human capitals. Thus the company in order to achieve this must optimise its most fundamental asset that is ‘its people’ (Deloitte Australia 2018). The Human Resource department proposed a new Payroll system plan to successfully sustain its major asset-‘people’ which will essentially focus on the transition of the in-house HR and payroll system operating on SAP. Since this implementation of the proposed payroll system, Deloitte Australia is expected to undergo significant developments (Deloitte Australia 2018). The old system no longer is offering the process clarity which is required and involve into a substantial volume of paper-based transactions that creates incompetence.

However, the proposed Payroll system of Deloitte Australia (2018) with technology developments will represent a system which was no longer fit for purposes but increase employees’ level of feasibility. Furthermore, the projected decision of HR managers to integrate the operation essentially based on outsourcing the function will enhance the level of productivity across the range of measures. These measures will be executed by upgrading the HR and payroll system from SAP 4.6C to SAP ECC 6.0 (Deloitte Australia 2018).

Engaging Stakeholders in Proposed Stakeholder plan

HR unit of Deloitte Australia will construct a view of stakeholder populace to characterize the stakeholders in terms of their value towards the change process. Deloitte Australia will use matrix of interest versus power in which varied stakeholder groups will be mapped as per two direct questions-

Interest (What does stakeholders need from the proposed payroll services and what does the payroll system will need from its stakeholders?)

Power- What degree of control of stakeholders will leverage the proposed structure of the services?

Simple Matrix of Interest versus Power

Source: (Hunter 2016)

HRMS Implementation Behaviors – The Bottom Line- The HR managers will directly leverage the opinions of stakeholders showing resistance towards the proposed payroll system. This approach will be executed by addressing issues of concern to individual stakeholders. Thus by distinctly illustrating the new HRMS, HR manager will offer greater degree of control towards individual stakeholder (Hunter 2016). Any forms of deficiencies identified by any vital stakeholder will be corrected with appropriate training with necessary tools and knowledge. This training is anticipated to take around 3 months and will ensure assertive response from the opposed stakeholders.

Delivery of Proposed Payroll Service 

Deloitte Australia will comprise ordinary, centralized payroll collective services model. This form of strategy will efficiently help the company to effectively frame the company’s corporate strategy following organizational planning as well as labour management (Deloitte Australia 2018). Furthermore, employees and managers will receive the accessibility to adequate data and information which the company currently needs in order to successfully execute their operations (Hunter 2016). At the same time, the proposed HR service efficiently will offer employees with the most efficient user experiences for its HR data.

Service provider will be managed to address current challenges of current HR system

Deloitte Australia (2018) has revealed that the current payroll system has been considered as the most complex among any business enterprises in Australia. The proposed pay and people structures of Deloitte Australia will be developed from a wholly owned government unit, through full privatization after the following method of partial privatization. However, HR unit of Deloitte Australia while proposing its new payroll structure observed certain potential challenges related to legacy terms and conditions along with newly developed arrangements. Such criticalities will arise as the company aim to transform its pay structure as highly competitive and a proficiently regulated human capital industry (Deloitte Australia 2018). Hayat (2014) has noted that during with the improved payroll structure Deloitte Australia will undergo specific progress in the accuracy of payments, employee accessibility and will receive a higher level of employee satisfaction with the systems which will be identified as a significant part of the DXC key performance indicators (KPI). Thus the shift by Deloitte HR unit towards the advanced level of payroll will generate essential productive benefits such a employee smooth accessibility in accessing payroll system and avoidance of misinterpretations. Matthews (2017) has stated that Deloitte Australia will receive a more significant amount of economies of scale by the projected decommissioning of compound, outdated and high-cost systems (Deloitte Australia 2018).

However, HR manager anticipate that the high level of employee contentment distinctly will reflect such developments with Net Promoter System (NPS) score of above +70 for Deloitte Australia’s Human Resource Services and pay or remuneration queries (Deloitte Australia 2018). As NPS is identified as an undemanding metric it will reflect the way Deloitte Australia will be operating its new HR services for its workforce. For example, a consistent score of above 70, however, currently signifies a steady rate of employee contentment. It is expected that only DXC HR and Payroll Services have the expertise to efficiently form the foundation for the successful progress of Deloitte Australia HR digital strategy goals (Deloitte Australia 2018). This further will facilitate the organization to attain the benefits of the newly developed functionality on a regular basis (Agnihotri and Agnihotri 2018). The expected advantages specifically will involve accessibility successfully in a single digital portal that will be easily accessible by the employee on any device.

Proposed Payroll System Implementation in Deloitte Australia

Hunter (2016) has revealed that successful implementation of payroll services will efficiently streamline the procedures relevant to rapid remuneration system as well as accurate organizational performance. The initial step Deloitte Australia must employ while implementing plan for the provision of payroll service is to appoint a proficient project manager. However it is the role of the project manager to assess the business operations of Deloitte and its current payroll system (Deloitte Australia 2018). The project managers will further discuss relevant management data which Deloitte will require in order to apply efficient payroll services.

Communication Expectations- Deloitte further before showing consent must accurately discuss its payroll needs and demands in order to immediately employ a suitable resolution. This step is identified as a vital one as any type of misinterpretation can be consequential to critical delays along with additional expenses (Deloitte Australia 2018).

Verification of Legal and Regulatory Agreement- Deloitte Australia must aim to efficiently determine the way compliance procedures will be successfully managed with any form of changes in legal and payroll taxation requirements.

Standardise Pay Policies – At this step, accurate evaluation of Deloitte’s pay policies is needed to guarantee no contradictory or inefficient workflow patterns. For example, in such cases, shift variations such as overtime calculations in one unit but not in the other (Nyikos, Szablics and Laposa 2018).

Importance of Training for Payroll services- It is highly vital for Deloitte to identify employees who need immense training and induction in order to execute the payroll system and generate effective outcomes to the organization. However Hartijasti and Septian (2015) noted that training or knowledge development will be applicable to internal payroll software in comparison to an outsourced payroll solution. As Deloitte constitutes its own payroll software, the company would require extensive training for HR professionals aiming to execute this service.

Employee Communication- Effective implementation plan for payroll services will not be possible if Deloitte fail to maintain regular, constant and distinct communication with its workforce during the implementation procedure. As Deloitte’s employees’ play decisive role in determining the efficiency of the company’s business operations, it is highly important for Deloitte to involve its employee base for seeking any areas of improvement.

Evaluation of Payroll Services- Deloitte Australia must continually evaluate performance of the new payroll system with employees, payroll providers (Snell, Morris and Bohlander 2015).

Proposed Payroll System

Source: (Raza, Clear and MacDonell 2017)

Type of Service Expected for Proposed Payroll System

Deloitte Australia, apart maintaining a basic record of salary given to its employee base emphasized two important service delivery options for its proposed payroll system-

1) Payroll Services Managed by Payroll System Agencies

2) Software Managed Payroll Systems

However, the HR unit of Deloitte emphasized on the Software Managed Payroll Systems to manage their payroll by introducing software as well as online portal to efficiently manage its payroll service. This proposed software managed payroll system will include automatic calculation of deductions for withholdings related to taxation, insurance and retirement solutions. Furthermore, the proposed software managed payroll system will promote self-service capabilities for employees to facilitate them view as well as download payroll checks online from mobile devices or laptops and further alter deduction amounts.

Expected Roles of Deloitte HR experts in Payroll Services

Deloitte Australia has fundamentally emphasized on successfully rationalizing its community sponsorships and further developing a schedule of community campaigns for the company to support (Sullivan et al.  2016). These campaigns, however, associate to the strategic sustainability precedence and aid Deloitte Australia to drive employee community engagement efficiently. During 2015/2016, reports state that almost 800 employees of the workforce have made donations through the company’s payroll Giving Programme (Deloitte Australia 2018). These employees reportedly have contributed over $282,000 to 22 charitable organizations (Nyikos, Szablics and Laposa 2018). Hunter (2016) has identified that an improved payroll giving programme will have a successful participation rate of over 3.5% close to attain its current target of 5%. Hayat (2014) have revealed around 250 employees in Australia will contribute about $61,000 to around 22 charitable organizations through their proficient payroll giving donations, as the new programme will ensure worldwide accessibility of these charitable organizations.

Deloitte Australia HR Trends

Source: (Deloitte Australia 2018)

Furthermore, in 2019, the company has purposed to grow its Payroll giving services and will set an important target for a 6% participation rate (Deloitte Australia 2018). In addition to this, in 2019, with comprehensive funding support from the Deloitte Australia Foundation, the business organization will introduce dollar for dollar matched payroll services. Such an advanced payroll structure will facilitate its employees to contribute money to any registered charitable organizations in Australia (Hartijasti and Septian 2015). The payroll service of Deloitte Australia communication, however, will provide incentives for its employee-base to contribute and aid to increase participation rates (Nyikos, Szablics and Laposa 2018).

Proposed Training Support for Payroll Services

HR unit is of Deloitte Australia is proposing to redesign its important business essentials training program. Through this program, the company will ensure that its employees are aware of its legal, regulatory and compliance responsibilities. According to the annual report of Deloitte Australia, around 65,000 employees including Deloitte Australia’s stakeholders which perform closely with the company has completed the training and induction program in FY15. In FY15, the company has successfully invested over $52.9 million in its learning and development programs across the Deloitte Australia Group. This group, however, comprises over $1.325 per employee both full-time equivalents (Deloitte Australia 2018). Thus for the change process, HR experts will require attaining graduation degree with nationally recognized credentials as part of the Human Resources Leader Program. The HR leadership program is identified as a highly accredited career development that is designed especially for the employees in Deloitte Australia Communication to perform HR job functions (Hunter 2016) successfully. Deloitte Australia has been one of the first companies to reward such credentials. Deloitte Australia (2018) being a global organization positions itself as a world-leading technology business enterprise and attracting wide-range of employees with technical skills and expertise. Thus utmost proficiency of HR experts is expected to proficiently identify talent and create highly proficient payroll systems. This training program, however, will be fundamental to Deloitte Australia’s ability to successfully magnetise and will help the company to retain the most skilled talent and offer the HR employees with sustainable career development opportunities.

Deloitte Australia STP Procedures

Source: (Deloitte Australia 2018)

Ethical Service Delivery Standards related to Payroll Procedures of Deloitte Australia

The HR units of Deloitte Australia will be responsible for efficiently maintaining its methods of monitoring the accuracy level of its payroll costs. Furthermore, the reporting systems will be payroll entry, a unit of department time entry (Raza, Clear and MacDonell 2017). However, regardless of the reporting method, the HR unit will be accountable for maintaining internal organizational regulations for the payroll procedures. Segregation of duties of Deloitte Australia will further be established to ensure that an employee is not recording the payroll system (Snell, Morris and Bohlander 2015). Furthermore, concerning Deloitte’s business activities, employees will not receive any payment or compensation of any kind, except as per authorization under the company’s business and payroll services. The proposed system of payroll services will focus on strict prohibitions to the acceptance of any types of secret commissions from suppliers or other stakeholders. However, according to Hartijasti and Septian (2015), any breach of this code will be consequential to immediate termination or prosecution to the greatest degree of the law.

Conclusion

Therefore from the above discussion, it can be concluded that Deloitte’s payroll services will successfully reduce challenging and time-consuming operations for its international businesses. The company’s proposed payroll services will be centred on HR administrative functionalities that will support the administration and help Deloitte maintain its HR expenses and further will aim to regulate employer-centric risks and challenges along with improving organizational productivity. The paper comprehensively assessed the proposed plan of the payroll of Deloitte Australia which will not only aid the company in aligning its practices and policies with the corporate vision competently and will also open better networks of communication and manages organizational expenditures.

Action Plan or Timeline for Payroll Services of Deloitte Australia

The primary milestone of the proposed software managed payroll system will essentially help employees conform to state as well as central labour laws and further facilitating Deloitte Australia to reduce its operating costs. Furthermore, the proposed payroll service will help the company to successfully maintain Staff Appointment Details, Staff Relive Details and mostly importantly Payroll Management.

	0-1	2-3	3-4	4-5
	Months	Months	Months	Months
Team to develop communication and consultation plan for Proposed Payroll Services	y
Team to develop framework and guidelines for Proposed Payroll Services	y	y
Identify discrepancies in the Proposed Plan			y
Deloitte Australia to develop Payroll Services				y

Created by Author

References

Agnihotri, S. and Agnihotri, R.N., 2018. Managing Human Resources With Times. GST Simplified Tax System: Challenges and Remedies, 1(1), pp.398-401.

Deloitte Australia 2018. Business Process Solutions - Payroll outsourcing | Deloitte Australia | Our services and solutions | Tax. [online] Deloitte Australia. Available at: https://www2.deloitte.com/au/en/pages/tax/solutions/business-process-solutions-payroll-outsourcing.html [Accessed 28 Oct. 2018].

Deloitte Australia 2018. PaySmart | Deloitte Australia | Our services and solutions | Risk Advisory. [online] Deloitte Australia. Available at: https://www2.deloitte.com/au/en/pages/risk/solutions/paysmart.html [Accessed 28 Oct. 2018].

Hartijasti, Y. and Septian, A., 2015. Is closed communication a major hindrance in an enterprise resource planning implementation? A case study of an Indonesian family-owned company. Hubs-Asia, 9(2), pp.119-124.

Hayat, S.A., 2014. A survival strategy for small businesses: The need to adapt global HR practices. Global Journal of Human Resource Management, 2(2), pp.13-24.

Hull, R. and Nezhad, H.R.M., 2016, September. Rethinking BPM in a cognitive world: transforming how we learn and perform business processes. In International Conference on Business Process Management (pp. 3-19). Springer, Cham.

Hunter, G., MANAGEUP PRM Inc, 2016. Personnel Resource Management System. U.S. Patent Application 14/769,981.

Matthews, L.E., 2017. Outsourcing–measuring the status quo. Insights, 30(2).

Nyikos, G., Szablics, B. and Laposa, T., 2018. Interoperability: How to improve the management of public financial resources.

Raza, B., Clear, T. and MacDonell, S.G., 2017, May. Continuous transition in outsourcing: a case study. In Proceedings of the 12th International Conference on Global Software Engineering (pp. 41-50). IEEE Press.

Snell, S., Morris, S. and Bohlander, G.W., 2015. Managing human resources. Nelson Education.

Sullivan, C., Staib, A., Ayre, S., Daly, M., Collins, R., Draheim, M. and Ashby, R., 2016. Pioneering digital disruption: Australia’s first integrated digital tertiary hospital. Med J Aust, 205(9), pp.386-389.