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Bsbadm504 Plan And Implement Administrative Assessment Answers

Questions:

Question 1
 
Summarise relevant legislative and organisational policies and procedures for reviewing administrative systems

Question 2
 
What are the steps you need to consider when obtaining a quote for an organisations administration system in accordance with their policies and procedures? What management issues may arise during this process?

Question 3

What evaluation criteria could an organisation has to consider before selecting a supplier or developer in accordance with their policies and procedures? List at least 10 and give examples why these criteria are important to consider when selecting a supplier or developer.
 
Question 4
 
What should an organisation check before implementing a system in accordance with organisational and legislative requirements? What are some of the issues an organisation might face when implementing a system? (150 – 250 words)

Question 5
 
List 8 methods an organisation can use to define and communicate their system procedures to their staff? Which of these methods do you think would be the best way to communicate the systems procedures to staff and why? 

Answers:

The scope of policies: The regulatory objective is to ensure that every license holder provides management direction and as well support for security, business, and compliance with company legal and regulatory requirements.

Policy documents:

  1. All policies will be documented suitably, adequately, and effectively.
  2. The relevant administration personnel will sanction the policy documents
  3. The policy documents will be published
  4. The policy document will be communicated to all key stakeholders both internally and externally.

Evaluation of policy documents

  • The policy documents will be evaluated at strategized intermissions
  • The policy documents will be reviewed in case substantial changes take place

Procedures

The licence owner must possess formal and documented procedures containing an Internal Control System (ICS) which should provide the following details

  1. The designed access regulation list, for example, every work function like Customer Service Representative (CSR).
  2. The geographical location of every constituent of the core ICS, including the staff location
  3. Frequent IT procedures such as shift change and periodical procedures

Quotes for an organizations administration system might be obtained using a Request for Tender (RFT) or Request for Quote (RFQ). The obtaining process should conform to organizational policies and procedures (J B Dent; Jock R Anderson,2007).

Steps needed

Preparation: According to (Eric Anderson; Mark Burgess; Alva Couch 2012) one should spend about 50% of his time while preparing and 50% on the rest of the steps.
Management: All the participants must be treated equally and ethically
Awarding: Here one decides with whom he or she is going to deal with.
Closing: This step involves obtaining the administration system by signing the contract

Possible management issues include conformity to the organizational rules and regulations regarding RFQ as well as administration ethical issues.  

First, one may use the following 10C criteria to analyze various aspects of a supplier's or developer's business (Mukherjee 2017).

The 10 Cs include the following:

  1. Competency.
  2. Capacity.
  3. Commitment.
  4. Control.
  5. Cash.
  6. Cost.
  7. Consistency.
  8. Culture.
  9. Clean.
  10. Communication

A thorough examination of all ten elements in this checklist will provide one with a vast understanding of the supplier's or developer's effectiveness and capability to deliver

Before implementation of a system, the organization should consider checking some of the following things as suggested by (Hector Garcia-Molina; Jeffrey D Ullman; Jennifer Widom 2006).

User’s capability to access corporate information from the system every time they required it: That is the system should enable the firm to acquire valuable corporate insights.

Accuracy and reliability of the contained information: The ERP system must be accurate and consistent in automating business processes and procedures.

Productivity and efficiency of the system

Less duplication of effort: The system being implemented should be able to decrease redundancy of business tasks and eradicate tasks that lead to reduced productivity.
  1. Maintenance costs
  2. Compliance

Possible issues when implementing a system

Poor planning

Lack of Consensus: Failure to bring every stakeholder on board
  1. Employee Resistance especially when the management fails to notify them of the impending change.
  2. Communication: failure to communicate with employees at the workplace

Some of the communication methods include:

1. Open Meeting: It can be easy for the system trainers and designers to communicate to the employees by holding forums and at this point they will not only be able to hear what is being said but they will also see and seek for clarification if the need be.

4. Use Presentations: Besides, the trainers can opt to use sounds and pictures or other presentations such as Microsoft Power Point to train the team and even provide them with an opportunity to refer back to it in future

Communication via Training

Emails

One on one and use of presentations would be the most effective since there is a physical contact between the implementer and the employee. Besides, the employee will be able to ask clarification where possible. 

Bibliography

Eric Anderson; Mark Burgess; Alva Couch 2012, Selected papers in network and system administration, Wiley, cop. , Chichester.

Hector Garcia-Molina; Jeffrey D Ullman; Jennifer Widom 2006, Database system implementation, Prentice Hall, Upper Saddle River, NJ.

J B Dent; Jock R Anderson 2007, Systems analysis in agricultural management., Wiley & Sons Australasia, Sydney, New York, J.

Mukherjee, K 2017, Supplier selection: an MCDA-based approach, Springer, New Delhi, India.


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