BSBADM405 Assessment Task 3 – Role Play and Observation
PROCEDURE
- Attend and take notes at a meeting in your workplace, or choose one of the below scenarios to complete.
- Take relevant notes in the meeting you have chosen, ensuring that you ask questions to clarify any points.
- Draft minutes from the meeting.
- Compose an email to the chair of the meeting (or your assessor) requesting they check your draft minutes for accuracy.
- Amend minutes for final distribution based on feedback received.
- Draft an email to all attendees with attached final minutes.
Answer
AGENDA OF THE MEETING
Below is the agenda of the meeting held on 11 September 2017 on 5pm at Level 5, Room 4, George St.
- customer complaints abouts:
- food quality
- price of the food
- staff service attitude
MINUTES OF THE MEETING:
|
STAFF MEETING DATE : 18TH SEPTEMBER 2017 TIME : 10.00AM VENUE : CONFERENCE ROOM 1 ATTENDEES : CHAIRPERSON – GRACE SECRETARY – TIWAPON STAFF LEADER – CHRISTINE, WAHYU NO APOLOGIES Chairperson welcome participants to the staff meeting. She explained the purpose of the meeting. Our restaurant was recently received many complains from our royal customer. The complaints were about the quality of the food, the price of the food and our staff service attitude. Chairperson would like to take the opportunity to listen to the staff’s explanation about the above complaints. Each staff were given 3 minutes to explain. Explanation from staff: 1. Tiwapon : All the food were imported from Thailand which our cost were high. 2. Christine : Staff suggest to do lunch promotion. 3. Wahyu : In order to improve the quality of the food, we suggest our royal customer to inform us upon order regarding the level of the spicy 4. Grace : We can recruit more staff especially in the peak hours |
DRAFT EMAIL
|
Draft Email Dear all, Please find the final minutes attachment for the previous meeting held on 11 September 2017 on 5pm at Level 5, Room 4, George Street. Regards, Grace |
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