Biz101 Business Communications : Digital Assessment Answers

Answer:

Resource 1

Enterprise social media: Definition, history, and prospects for the study of social technologies in organisations

Type of resource

Journal article

Justifying use of resources

The article presents the positive as well as the negative consequences that the use of social media has in the workplace. In the modern world, the use of social media has increased significantly among the people. The reasons behind the choice of the article are that it provides a proper research of the concept of enterprise social media along with more details about the concept. The positive, as well as the negative consequence of the use of social media, are broadly defined depending upon the metaphors that are used for social media.

Applying five reliability test

Authority- The authors of the journal article are Leonardi, Huysman & Steinfield. This is because the authors are reputable and have expertise in the manner related to the topic.

Audience- The audience targeted for the journal consists of the academic audiences

Transparency- The evidence that has been provided is based on the thorough research of the positive and negative impact of social media on the place. The information provided can be checked via practical application of the issue. The reason behind this is because the information that is provides describes in detail about the negative as well as the positive effect of social media.

Objective- The opinion of the authors is agreeable as it provides an important source of information to the audience. The researcher does not provide judgements based on the effect of the use of social media.

Currency- The information provided is up to date and relevant in the modern world. This is because people in the modern world can get a clear idea about the impact of social media in the modern world.

Name of resource

Social media affordances and governance in the workplace: An examination of organisational policies

The article is important as it helps in understanding organisational policies that exist regarding the use of social media. The identification for four affordances is highlighted in the article. The evaluation of the social media from a source of concerned risk management to value generating potential is considered in this article.

Applying five reliability test

Authority- The journal article is written by Vaast & Kaganer. The expertise of the authors makes the journal authoritative.

Audience- The target audience of the journal article is the professionals as well as the general public.

Transparency- Corporate policies of 74 companies are collected from public social media sites. These provide the necessary evidence regarding the reaction of the employees on the use of social media in the workplace. Clear view about the sample companies are provided that is transparent with regard to the analysis of the topic.

Objective- The objective of the article was to understand whether or not, organisations acknowledged social media at the workplace. However, as implied the disagreement part comes in the fact that people do not post organisation related decisions in social media. Most people tend to avoid social media for official purpose.

Currency- The information provided is up-to-date and relevant to the topic at hand.

Justifying use of resources

The article is based on the job satisfaction that an employee receives with the use of social media in the workplace. The relation between social media use and job satisfaction was analysed in order to understand the impact of social media in the workplace. The article highlights the impact of social media on the job satisfaction of the employees as it needs to understand the effectiveness of the use of social media.

Applying five reliability test

Authority- The author of the journal article is Charoensukmongkol. The author is reputable with the interest being providing information about the use of social media.

Audience- The audience of the journal are the professional people involved in the use of social media in the workplace.  

Transparency- The responses of 170 employees working in Thailand provides sufficient evidence about the use of social media in the workplace. The objective of the journal is to provide clarity of job satisfaction and the use of social media while working.

Objective- The position claimed by the author in terms of finding a positive relationship with job satisfaction and job performance is agreeable. Most of the people provide positive feedback about the impact of the use of social media and the job satisfaction enhancement it causes in the organisation.

Currency- The journal article highlights the positions and problems of modern-day workplace such as use of facebook, watsapp in order to create a diversion from the monotonous work.

Resource 4

How Social Media and Electronic Communication Are Revolutionizing Business Communication

The video is based on the use of social media and its impact on business. Social media has helped to revolutionise the world and the manner in sites such as youtube have an impact in business. Hence, the video justifies the use of social media for the concern of a business enterprise.

Applying five reliability test

Authority- The video is taken from a youtube link that is narrated by Courtland Bovee.

Audience- The target audience for this video is the general public and the professionals.

Transparency- Statistical data that are provided in the video provides relevant evidence about the impact of social media. Social media along with the use of electronic communication provide evidence about the video.  

Objective- Agreement can be made with the narrator about the increased use of social media at the workplace. The revolutionised version of social media is highlighted in the video that provides intensive knowledge. Knowledge of the employees are highlighted in the video.

Currency- The video is up-to-date as the use of Facebook and LinkedIn are identified in the video.

Resource 5

The video provides advice to companies about the use of social media. Companies need to make guidelines regarding the use of social media in the workplace. This is because confidential information may get shared from the use of social media. Hence, the video can be used for justifying the topic.

Applying five reliability test

Authority- The contents of the video is explained by common craft.

Audience- The general people are the main target audience of this video.

Transparency- Evidence regarding the various uses of social media in organisational context is provided in the video. Statistical data also provide evidence.  

Objective- The video can be agreed upon as it provides the truth of using social media and the guidelines.

Currency- The video is updated and provides helpful information to the public.

Reference

Charoensukmongkol, P. (2014). Effects of support and job demands on social media use and work outcomes. Computers in Human Behavior, 36, 340-349. https://www.looooker.com/wp-content/uploads/2014/05/Effects-of-support-and-job-demands-on-social-media-use-and-work-outcomes.pdf

How Social Media and Electronic Communication Are Revolutionizing Business Communication. (2017). YouTube. Retrieved 19 November 2017, from https://www.youtube.com/watch?v=ZzuyE2AJ6_c

Leonardi, P. M., Huysman, M., & Steinfield, C. (2013). Enterprise social media: Definition, history, and prospects for the study of social technologies in organizations. Journal of Computer?Mediated Communication, 19(1), 1-19. https://onlinelibrary.wiley.com/doi/10.1111/jcc4.12029/full

Social Media and the Workplace Explained by Common Craft (VIDEO). (2017). Common Craft. Retrieved 19 November 2017, from https://www.commoncraft.com/video/social-media-and-workplace

Vaast, E., & Kaganer, E. (2013). Social media affordances and governance in the workplace: An examination of organizational policies. Journal of Computer?Mediated Communication, 19(1), 78-101. https://onlinelibrary.wiley.com/doi/10.1111/jcc4.12032/full