BCO5501 Business Process Engineering - Free Samples to Students
Answer:
Introduction:
The business process that are carried out by the organization for processing the functions that are operational in the system for the organization are displayed appropriately in a BPMN diagram. The signavio online tool is used for the development of the diagram for the organization. All the business procedures of the organization are displayed efficiently in the diagram and the use of separate pool and lanes are used for the segregation of the department of the organization and also the different roles that are assigned to the different type of actors are utilized by the different flows in the different lanes and the interconnectivity among them. The Premium Patio furniture and the customers to the system have been considered in the two different pools and the Premium Patio Furniture pool consists of the lanes such as the Installer, Packer, Order Fulfillment Client and Sales Representative. The two pools are the customers and the Premium Patio Furniture’s and the Lanes within the Pool Premium Patio Furniture Are Packer, Installer, Order Fulfillment client and Sales Representative. The interaction among the different actors in the system has been displayed within the diagram.
Part 2 Workflow Design
|
Activity Number |
Activity |
Description |
|
1. |
Company Advertisement |
The advertisement of the company is presented in front of the clients so that they can order from the company. |
|
2. |
Obtain Orders |
The order fulfilment clerk accepts the orders from the customers. |
|
3. |
Receive details of the order |
The details of the order are recorded in the system. |
|
4. |
Collect the details of the customer |
The details provided by the customers are stored in the system. |
|
5. |
Customer Payment |
The payment for the items purchased by the customer is done.
|
|
6. |
Check payments |
The payment validation of the system is checked by the system. |
|
7. |
Allow orders |
The orders are allowed if the order fulfillment clerk authorizes the transaction. |
|
8. |
Disallow orders |
The orders are disallowed if the order fulfillment clerk is unable to authorize the transaction. |
|
9. |
Drop Orders |
After the allocation of the orders if the payment is not done within 30 days the order will be dropped. |
|
10. |
Pass Order |
The order is passed on to the installer. |
|
11. |
Set up shipment |
The shipment is set up by the installer. |
|
12. |
Reserve required materials |
The required materials are to be reserved. |
|
13. |
Confirm and control the installation |
The installation confirmed and controlled by the Installer. |
|
14. |
Note deliver Date |
The delivery date is noted by the Packer. |
|
15. |
Pack Orders |
The Packer packs the orders which are to be delivered. |
|
16. |
Ship Orders |
The packers perform the task of shipping the orders. |
|
17. |
Make record |
A record is stored in the system for the orders made for the system. |
Assignment of activities
|
Activity Number |
Activity |
Assigned to
|
Type |
When Assigned |
Reason for selection and when assigned |
|
1 |
Company Advertisement |
The sales representative |
The Sales Department |
At the start of the process |
The advertisement of the company is presented in front of the clients so that they can order from the company. |
|
2 |
Obtain Orders |
The sales clerk |
The sales department |
During the negotiation |
The order fulfilment clerk accepts the orders from the customers. |
|
3 |
Receive details of the order |
The sales clerk |
The sales department |
During the negotiation |
The details of the order are recorded in the system. |
|
4 |
Collect the details of the customer |
|
|
|
The details provided by the customers are stored in the system. |
|
5 |
Customer Payment |
The order fulfillment clerk |
The accounts department |
After the payment is negotiated |
The payment for the items purchased by the customer is done.
|
|
6 |
Check payments |
The sales representative |
The Sales Department |
After the order have been confirmed |
The payment validation of the system is checked by the system. |
|
7 |
Allow orders |
The order fulfillment clerk |
The accounts department |
After the order have been confirmed |
The orders are allowed if the order fulfillment clerk authorizes the transaction. |
|
8 |
Disallow orders |
The order fulfillment clerk |
The accounts department |
After the order have been confirmed |
The orders are disallowed if the order fulfillment clerk is unable to authorize the transaction. |
|
9 |
Drop Orders |
The sales representative |
The Sales Department |
After the order have been confirmed |
After the allocation of the orders if the payment is not done within 30 days the order will be dropped. |
|
10 |
Pass Order |
The order fulfillment clerk |
The accounts department |
After the order have been confirmed |
The order is passed on to the installer. |
|
11 |
Set up shipment |
Installer |
Warehouse |
After the assessment has been completed |
The shipment is set up by the installer. |
|
12 |
Reserve required materials |
Installer |
Warehouse |
After the assessment has been completed |
The required materials are to be reserved. |
|
13 |
Confirm and control the installation |
Installer |
Warehouse |
The order has been finished |
The installation confirmed and controlled by the Installer. |
|
14 |
Note deliver Date |
Packer |
Warehouse |
The order has been finished |
The delivery date is noted by the Packer. |
|
15 |
Pack Orders |
Packer |
Warehouse |
The order has been finished |
The Packer packs the orders which are to be delivered. |
|
16 |
Ship Orders |
Packer |
Warehouse |
The shipping of the order |
The packers perform the task of shipping the orders. |
|
17 |
Make record |
Packer |
Warehouse |
The delivery of the order |
A record is stored in the system for the orders made for the system. |
SAP Workflow Diagram
The workflow diagram for the Premium Patio Furniture has been described in the workflow diagram. The information has been provided for the processes that takes place within the organization and the main functionalities of the organization has been displayed here using the SAP icons notation. The diagram has been used for displaying the different process starting from the advertisement of the orders from the customer and the whole process comes to an end when the orders record is stored in the system. The watching the advertisement the customer places the order for the system and the orders is performed according to the requirements provided by them. The payment criteria is used in the system for checking the details of the payment made by the customer and also the order is dropped in case there is delay in payment by the customer. After the finalization of the order it is transferred to the installer and the installer makes the installation and forwards it to the packers. After the process is completed the order details are stored in the system.
Bibliography
[1] Rosemann, M. and vom Brocke, J. The six core elements of business process management. In Handbook on business process management 1 (pp. 105-122). Springer, Berlin, Heidelberg, 2015.
[2] Stavrou, V., Kandias, M., Karoulas, G. and Gritzalis, D. September. Business Process Modeling for Insider threat monitoring and handling. In International Conference on Trust, Privacy and Security in Digital Business (pp. 119-131). Springer, Cham, 2014.
[3] Jeston, J.. Business process management. Routledge , 2014.
[4] Biard, T., Le Mauff, A., Bigand, M. and Bourey, J.P, October. Separation of decision modeling from business process modeling using new “Decision Model and Notation”(DMN) for automating operational decision-making. In Working Conference on Virtual Enterprises (pp. 489-496). Springer, Cham., 2015.
[5] Zhu, X., vanden Broucke, S., Zhu, G., Vanthienen, J. and Baesens, BEnabling flexible location-aware business process modeling and execution. Decision Support Systems, 83, pp.1-9., 2016.
[6] Chang, J.F. Business process management systems: strategy and implementation. Auerbach Publications, 2016.
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