Bbgo4103 Organizational Behavior : Retail Assessment Answers

Answer:

Introduction

An entity taken its employees as assets rather than just costs as they know how to handle complexities with the support of all the employees. Tesco has been selected for the given project report that is based on describing the factors affecting job satisfaction in the business. This report emphasizes on several factors which needs to be considered by an entity like Tesco in order to improve its existing conditions of the corporation as this emphasis on two actors affecting performance of an enterprise. The role of an entity gets increases when they focus on important aspects of its business.

Background

One of the important organizations in the United Kingdom that steal the attention of most of the customers is TESCO. This organization provides a wide range of goods to the users in meeting their hidde needs to gain competitive advantage over its rivals in the markets. TESCO is lying in the retail sector industry, which is regarded as the emerging industry nowadays. This particular industry generates a higher amount of revenue to the UK’s economy. Business strength will get increases as entity extends its existing market share by dealing in this particular sector. In terms of profit element, this entity ranks among third largest firm in all across the world. Competitors are beaten by this entity by creating loyal and potential customers to increase its sales and the revenue. It is located in Hertfordshire, England, United Kingdom (Bhave and Glomb, 2016). The Biggest advantage enjoyed by this entity is that it is located in the famous place which attracts customers towards various tourist spots. London is regarded as the heart of the UK that it grabs the attention of most of the visitors towards the heritage culture. England is another famous place for trade that usually attracts a large amount of business person who travels from one place to another.

General merchandise is the basic product segment of this entity that covers grocery supermarkets located in all across the UK in order to satisfy different needs of customers (Menguc, Auh, Katsike and Jung, 2016). Unique products are provided by the business in its stores that facilitates an individual to save their time while purchasing all kinds of stuff under the same roof. The various products segment of Tesco includes electronics, books, clothing, furniture, petrol, software. It also provides financial assistance to an individual by offering financial services to its variety of clients. The various needs of customers will get fulfilled by offering telecom and internet services in order to capture the existing base of customers (Dobrow Riza, Ganzach and Liu, 2016). Diversification is one of the business strategy selected by TESCO in order to get a competitive advantage over all the competitors of the business lies in the external environment. An employee base of TESCO includes 476000 which strengthen an entity’s overall business in order to accomplish higher market opportunities in the external environment. Tesco achieves all targets and short deadline as they have a large base of employees to complete all deadlines in less time period. This entity is listed on the recognized stock exchange in London with a common FTSE component of 100 index market volatility will  be increased by investing this index, which is full of risks that enhances the role of the business in the external market.

Analysis on how attitudes affect the job satisfaction of employees.

Attitude is a psychological concept depicts the mental status of an individual that creates good or bad behaviour of a person (Mauno and Ruokolainen, 2017).  According to the resulys ogf brainstorming, the personality of an individual is described as a mental state that develops the skills of a person with the passage of time. The quality of inculacts in an individual differs from person to person. Self esteem of an individual plays an integral role in increasing or decreasing the satisfaction for a job. Responsibilities of an individual will affect on the job satisfaction as higher duties with less returns increases the frusstartion of an individual as they work forcibly on a particular position (Tiwari and Singh, 2017). On the other hand, less number of responsibilities demotivates an employee not to get the desired promotion on time. Basically, there are two kinds of attitudes of an individual evaluated in order to determine the behaviour of an employee. The behaviour of an employee is required to be assessed by an entity as this would help in enhancing the current quality of services offered by the business to its variety of customers located in the external business environment. The nature of a person has several flavours that help in showcasing thei personality to evaluate by another person.

Elements of attitude

Various elements of attitudes will be evaluated by an individual as this would help an entity owner in order to provide deserving salaries to all its employees (Banerjee, Stearns, Moller and Mickelson, 2017). The attitude of a person plays an integral role in affecting an entity’s overall performance in order to grab the higher market advantage in the external business environment. Specific factors of the attitude of a person are assessed deeply in order to find deficiency lies in the current system in order to balance all the sides on achieving the targets in fewer periods. CAB is an acronym that will be selected by an individual while assessing the attitude of an individual working in the business entity that helps an employee.

Emotional aspect- Every person has several traits of their personality that creates a unique identity of an individual in front of the external entity. Emotional quotient of a person is tested by testing their capability into various parameters such as taking decision in various situations.

Behavioral factor - Behavior of an individual gets affected with the past memories or experience of a person. In the workplace, past experience of a person is used as one of the important tools in order to assess their actions in an entity. Decisions taken by an enterprise will get easier if an entity will satisfy all the needs and expectations of variety of employees working in the business enterprise.

Reasons of impact of attitude on job satisfaction

Cultural influence-  Globalization of associations Postures new difficulties for HR professionals, and the accessible research on diverse authoritative and HR issues can help, the better get it what's more, guide practice (Lu and Gursoy, 2016). The four culturally diverse measurements include independence community; instability shirking versus chance taking, control separately, or the degree to which power is unequally circulated.

Positive attitude- Controlling management of actions of the subordinates by the supervisors by analyzing the state oof mind of an individual. Keping close watch on the behaviour of a person supervisor can assign work according their interest yo generate higher return generated within a given span of time.

Management assistance- Supervisors can evaluate whether a representative's poor execution mirrors a state of mind issue or variables, for example, work fulfillment, a powerlessness to deal with work assignments, preparing needs, issues with the workplace or individual issues. Upon nearer examination, directors may find that a worker battles at execution on account of a mix of these or different components (Banerjee, Stearns, Moller and Mickelson, 2017). Accordingly, it's vital to approach a workers' execution issues with care, since they might be identified with his demeanor. This discussion may uncover a worker's bit of knowledge into why he battles.

An example of how attitude affects job satisfaction in Tesco employees

One of the important qualities possess by TESCO is cultural diversity as it hires varied employees from different culture, whether black or white as their major objective is to create social equality (Coyne, I., and et.al., 2017). Employees hired by Tesco from various castes will help in increase the job satisfaction by improving attitudes of all the employees working for the betterment of the firm. Cultural diversity is that attribute steal the attention of most of the users towards an entity. Wide number of employees will be retained in the business for a long period in order to get higher competitive advantage among all other rivals which exists in the similar business nature.

Analysis on pay as an influencing factor for job satisfaction of employees.

 Work pay provided by an entity to all its employees working in the business in order to retain all of them with its firm for a long period of time. This is regarded as the most influential factor to be used by an entity owner in order to satisfy all wants of employees working in the business concern (Peng, Li, and et.al., 2016). Role of salary is higher as this helps in enhancing the existing conditions of an entity in order to grab the higher market advantage by showing its concern in front of all the external market users located in the external business environment. Salary given to an individual is regarded as the monetary benefit provided by an entity owner in order to retain all the employees in the same firm for a long period of time.

This is provided to an individual to extend their service period in the corporation as this would increase the overall return generated by an entity within a particular time to achieve all desired market aims and targets within a given span of time (Mauno and Ruokolainen, 2017). The pay of an employee includes all kinds of wages, salary, incentives, voluntary compensation provided by the enterprise to all the users of the business. An important aim of the business is to accomplish all the goals and the objectives framed by the stakeholders as fulfilling all the aims and targets of internal as well as external stakeholders. Stakeholders of an entity includes owner, customers and especially all the employees which will be satisfied in order to ensure higher productivity of the firm by offering variety of services. Growth of an entity is possible due to the efforts applied by all the employees in uplifting the existing condition of an entity as this will enhances the overall role of management in front of all its employees or customers lies in the external business environment.

Types of pay

There are different kinds of pay provided by an entity to cater diversity of needs and potential of all the employees working with an entity as the desired aim of the business is to achieve desired market aims and targets within a given span of time.

Normal or standard wages provided by an entity to all the workers by determining the specific wage rate on which wages will  be paid to all the employees or workers working with an entity (Lu and Gursoy, 2016). The annual wages of an individual will be classified in several ways, such as hourly wages and units based wages that is based on the number of units manufactured by the business in  a particular financial year.

Commission will be paid to all the employees for extra sales done by an individual as this is provided to the employees indulge in sales activities as in their job designations employees are involved in doing sales for an entity that enhances an entity’s existing market performance in order to grab the higher market advantage by beating all kinds of competitors lies in the external business environment.

How Pay affects job satisfaction

Job satisfaction is describe essential factor that enhance the existing role of an entity among all its external market users by satisfying all the needs and expectations of internal level users that is employees of the organization (Tufail, Ismail and Zahra, 2016). There are various reasons behind increasing job satisfaction of an employee which in turn created lots of benefits for the firm. The value of the firm will be created by showcasing skills and the capabilities of an individual. For an individual job satisfaction means an increase in the wages or salaries of an employee  which secures its future by storing enough amount of money to handle future complexities that may impose on an entity (Zablah and et.al., 2016). Promotion is provided to an employee by increasing their job designation along with its current salary as the true meaning of job satisfaction for an employee is to get monetary benefits in return for all the efforts applied by an entity towards the business of the entity. Hike in the salary and variety of incentives provided by an entity will help an entity in order to increase the potential of all the employees working in the business for the overall betterment of an entity. With the help of increase in the pay external changes will be taken into consideration in the existing business entity as higher working pay given to an enterprise is to create unique identity of the business enterprise.

An example of how pay affects job satisfaction in Tesco employees

Tesco ‘s employee base is compared with the employees of Sainsbury its one of the biggest competitors that shows that Tesco has higher employee base that increases the existing share off salary and wages of all the employees will in turn increases the skills and the capabilities of an individual.

Summary of attitudes and pay as influencing factors affecting job satisfaction of employees in the selected organization.

The conduct of a representative is required to be evaluated by an element as this would help in upgrading the present nature of administrations offered by the business to its assortment of clients situated in the outer business condition (Can and et.al., 2016). The mien of a man is managed by a mental assortment like considerations, qualities, feelings, acknowledgment. All these have an astounding part in choosing a man's perspective. Qualities are measured, coordinating norms for the duration of one's life, or general destinations that people try.

It can be summarized from the  above discussion that attitude of an employee and working pay provided by an entity to all its employees will help in increasing overall job satisfaction. The attitude of an employee will influence its behavior and this totally depends on a person in order to increase or decrease or decrease the job satisfaction. There is a close link between attitude and work pay as the positive attitude of a person will directly affect the working pay as the positive attitude of a person will increase its existing work pay.

Conclusion

Summary of the assignment says that the job satisfaction is regarded as one of the important elements in order to improve the existing business performance of TESCO. The report has revealed two important factors that affect the job satisfaction in the employees working with an entity. These two factors identified in the above report includes attitude of an individual and pay or salary provided by the business enterprise in order to satisfy all the needs and wants of all other individuals working in the corporation in accomplishing all the desired market aims and objectives of the business concern.

 References

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Zablah, A.R., an Lu d et.al., 2016. A cross-lagged test of the association between customer satisfaction and employee job satisfaction in a relational context. Journal of Applied Psychology. 101(5). p.743.

Tufail, M. S., Ismail, H. and Zahra, S., 2016. The Impact of Work Social Support on Firm Innovation Capability: The Meditational Role of Knowledge Sharing Process and Job Satisfaction and Moderating Role of Organizational Trust. Pakistan Journal of Social Sciences (PJSS). 36(2).

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Mauno, S. and Ruokolainen, M., 2017. Does Organizational Work–Family Support Benefit Temporary and Permanent Employees Equally in a Work–Family Conflict Situation in Relation to Job Satisfaction and Emotional Energy at Work and at Home?. Journal of Family Issues. 38(1). pp.124-148.

Coyne, I., Farley, S., Axtell, C., Sprigg, C., Best, L. and Kwok, O., 2017. Understanding the relationship between experiencing workplace cyberbullying, employee mental strain and job satisfaction: a dysempowerment approach. The International Journal of Human Resource Management. 28(7). pp.945-972.

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Banerjee, N., Stearns, E., Moller, S. and Mickelson, R.A., 2017. Teacher Job Satisfaction and Student Achievement: The Roles of Teacher Professional Community and Teacher Collaboration in Schools. American Journal of Education. 123(2). pp.000-000.