SITHIND002 Source and use information on hospitality Industry

Certificate IV Commercial Cookery

Assessment Task 1: Written questions

Question 1

Question 2

• What are ten important work attributes and ethics that a worker needs in the hospitality industry?
• ANS:

Question 3

1. Where would you go to find out information about the following:

Question 4

• How does the hospitality industry contribute to the Australian economy? Make sure you cite the source of your information.
• ANS:

Question 5

• As a hospitality manager you will need to frequently work with people from other industry groups. Explain four important characteristics that will lead to effective relationships with the following people:

Question 6

Question 7

Question 8

Question 9

Assessment Task 2: Research project

Task summary

• For this task you will research information about the hospitality industry and write a report on your findings.

Instructions

• There are three parts to the research you will do.
• Part A – Structure and operation of the hospitality industry
• Part B – Employment opportunities
• Part C – Current issues and trends
• Part D – Quality assurance.
• You must complete your report using a word processing software program (eg Microsoft Word). You may present the report in any way that you prefer and you may use graphs and pictures if you wish. Your report must be easy to follow and must reference the part and question numbers as noted through the assessment.
• Your assessor will provide you with information about the simulated hospitality business that you will be working in throughout your course (Marino Enterprises). This assessment relates to the hospitality industry generally so you will need to do research outside the area of Marino Enterprises in some cases. Where indicated however, your answers should relate to Marino Enterprises directly.
• Use a wide variety of sources for your research, including your text book and the internet. Make sure you cite the sources of your information using the Harvard style.

Part A – Structure and operation of the hospitality industry

• Research information on the structure and operation of the hospitality industry as follows:
  1. Research the four main sectors within the hospitality industry:
• Accommodation
• Food services
• Beverage services

Use the following table to document each sector’s main functions, key characteristics (e.g. types of customers, hours of operation, types of employment and employment patterns, customer expectations) and the types of products or services provided.

2. For each of the sectors in Question 1 above, nominate one example of a business that is in that sector. Describe the characteristics of that business and the products and/or services that it provides.

3. The hospitality industry does not operate in isolation. There are many other industries that support or relate to the hospitality industry. Consider each of the businesses you named in question A2 above and list at least five other industry groups that they would need to rely on for their operations.

4. You are a manager at Marino Enterprises. You are keen to make sure that you are making good use of resources available to you and your staff from various professional organisations.

Research the professional organisations available that support businesses such as Marino Enterprises and answer the following questions.

5. There are a number of pieces of legislation that contribute to the regulation of hospitality businesses. It is important that everyone who is employed in the industry understands their obligations in accordance with the legislation. 

1. Conduct research to identify six pieces of legislation relevant to the hospitality industry and provide a brief explanation of its general purpose including some of the general provisions of the legislation.

The legislation that you identify may be National legislation or the State legislation of the State or Territory in which you are studying.

1. As a worker in the hospitality industry, what are two legal responsibilities that you will have? Provide a short explanation of each.

ANS:

1:

2:

1. As a business, what are two legal responsibilities that Marino Enterprises has? Provide a short explanation of each.

ANS:

1:

2:

6. Businesses in the hospitality industry are often situated within the community where people live and as such they are required to make sure that the community is protected from problems that may be associated with hospitality services.

1. List four complaints that a local resident might make to the owner of a hospitability service, to the local council or to the police. Outline why the local resident may make the complaint.

ANS:

1:

2:

3:

4:

1. List two pieces of legislation that stipulate requirements for hospitality services to protect the local amenity of the area.

ANS:

1:

2:

Part B – Employment opportunities

1. For this task you must research a wide range of employment opportunities in several sectors and job roles.

Choose five job roles from each of the four industry sectors. Write a short report for each job that you could give to a person who is interest in employment in the hospitality industry. Each report must include:

• Job role
• Typical duties performed in this job role
• Workplace award
• Training required
• Desired characteristics for a person in this role
• Future career pathways leading on from each position.

Use a wide variety of sources for your research, including your text book and the internet. Make sure you cite the sources of your information using the Harvard style.

2. You have just landed your dream job as the Food and Beverage Manager in Marino Enterprises. You know that your success in the job will rely on your keeping on top of legislative requirements, changes to compliance requirements and consumer trends in food items on offer. What are six things you will do to make sure you are keeping abreast of changes?

• ANS:
• 1:
• 2:
• 3:
• 4:
• 5:
• 6:
• 3. A member of your team has come to ask you about her minimum pay rate under the Hospitality Industry General Award. The team member, Gloria, is 17 years old and is employed as a Level 1 Guest Service Grade 1. She wants to know the following:

Part C – Current issues and trends

• For this part of the task you must consider current issues and trends in the hospitality market and the effects that these may have on a business such as Marino Enterprises.
• You must use at least three of the following information sources:
• Discussion with experienced industry personnel
• Industry accreditation operators
• Industry associations and organisations
• Industry journals, reference books and seminars
• Libraries and media
• Networking with colleagues and suppliers
• Personal observation and experience
• Plain English documents issued by government regulators that describe laws relevant to the hospitality industry
• Training courses you have attended
• Unions
• Developers of codes of conduct or ethics.
  1. Complete the following template for each area listed:

2. Document how you sourced information for the previous question from at least three of the sources listed.

3. Think about a hospitality venue that is similar to Marino Enterprises that you have visited in your local area, and answer the following questions:

4. Research current and emerging technology that can be used in the hospitality industry. Select one item of technology and provide information as required in the template.

• The hospitality industry has various quality assurance processes in place to assist with managing the standard of services or products of organisations involved in the provision of hospitality services. These processes may be outlined in legislation, industry accreditation schemes, policy, codes of conduct or guidelines.

Conduct research to identify an example of the following industry-based initiatives that promote quality assurance:

• An industry-based accreditation scheme
• A code of conduct or practice
• One compulsory training requirement for hospitality staff.

1. Hospitality based accreditation scheme

1. Code of conduct or practice

1. Compulsory training program

Assessment Task 3: Share information with colleagues

Assessment Task 3: Share information with colleagues

Task summary

• There are two parts to this assessment:
• Part A: Students are to share and discuss information that they have obtained with a colleague.
• Part B: Students are to ask questions and discuss issues about their colleague’s presentation.

Instructions:

• For this task you will be paired up with a colleague. You will discuss with your assessor a suitable subject for an emerging service or product on which you must conduct research prior to your presentation to your colleague. Your task is to present this information with a view to introducing the product or service into Marino Enterprises.
• During the presentation you must:
• Explain the product or service – you should do this verbally however you may use the internet, handouts or other resources to support your presentation.
• Explain why Marino Enterprises should introduce this service or product to enhance work performance or service quality.
• Explain any need for partnerships and relationships with other industries or businesses.
• Explain any compliance and quality requirements that are relevant to this service or product.
• Explain any ethical issues involved.
• Explain any employment issues involved.
• Following the presentation your colleague will ask you questions about your presentation. You must answer these questions in the best way that you can so that information is accurate.
• You should engage in discussion about the merits or otherwise of implementing the trend in Marino Enterprises.
• Your assessor will observe you during this part of the assessment.
• You will be assessed in both roles (ie as the presenter and as the receiver of information) using different topics in each case.

Part B – Discuss information that has been presented

• For this part of the task you will listen to your colleague’s presentation on their emerging trend.
• Take notes while they are presenting the information to you – you will need to hand these in to your assessor. Your notes should contain the main points of the presentation and a note of any questions you wish to ask.
• Following the presentation, consider the information that they have given you and use your communication skills to:
• Clarify the information provided.
• Find out extra information if required.
• Make sure you understand all the information that has been presented.
• Discuss the pros and cons of implementing the trend in Marino Enterprises.
• You must make sure that you use both open and closed probing questions to obtain the information that you need.

Your assessor will observe you during this part of the assessment.