People Management - People Assessment Answer

People Management (ATHE / 05 / 03) Credit Value : 15 Unit Code :Y/503/7073 Aims: In this unit learners develop the knowledge and understanding of what motivates individuals and teams and be able to use this to review people management strategies used in organisations. Leaners will gain an understanding of leadership theories, motivational theories, the impact of structure and culture as well as other tools that can be used to empower people in the workplace. Learning Outcomes Assessment Criteria 1. Understand how structure and culture impact on people in organisations 1.1 Explain how organisational structure impacts on people in organisations 1.2 Analyse how organisational culture impacts on people in organisations. 2. Understand approaches to managing the differences between individuals that impact on their performance at work 2.1 Explain how personal differences impact on individuals’ behaviours at work 2.2 Analyse the management styles needed to deal with differences in behaviours. 3. Understand the organisational factors that impact on people performance 3.1 Analyse the effect of leadership styles on individuals and teams 3.2 Explain the benefits of flexible working practices to individuals and organisations 3.3 using motivational theories, assess how the working environment impacts on people performance 3.4 Assess how an organisation’s ethical practices impact on motivation levels. 3.5 Evaluate how organisations use their corporate social responsibility agenda to motivate employees. 4. Understand methods for developing human resources 4.1 Explain how motivation theories can be applied to developing people in organisations 4.2 Explain the different uses of coaching and mentoring in organisations 4.3 Analyse the benefits of training and development to individuals and organisations. 5. Be able to review how people are managed within organisations. 5.1 Review people management strategies used in an organisation 5.2 Assess the impact on people of management strategies used in organisations 5.3 Recommend strategies to promote high levels of performance. INDICATIVE CONTENT 1. Understand how structure and culture impact on people in organisations Structure Hierarchical Flat/tall Matrix Inverted triangle Functional Product, market and geographical structures Culture ‘The way we do things’ Assumptions Behaviours Values Codes Stories, myths Ceremonies and rituals Working practices Impacts Power/influence of individuals Power/influence of teams Leadership power/influence (span of control) Communication channels, ease of communication Motivation levels Creativity Confused reporting lines 2. Understand approaches to managing the differences between individuals that impact on their performance at work Differences in Knowledge, skills and experience Attitude Personality Attitude Perception Opinion Culture Religion and beliefs Management styles to suit different behaviours Theory x and theory Y Self-fulfilling prophecy The Hawthorne studies 3. Understand the organisational factors that impact on people performance Leadership styles and theories Trait theories Behavioural approach Contingency approach autocratic/democratic/laissez faire Hersey and Blanchard Situational theory Charismatic leadership Tannenbaum and Schmidt Effect of leadership styles on Motivation Creativity Flexibility Credibility Trust and respect Productivity Commitment Benefits of flexible working practices .. to employees Levels of autonomy, empowerment, trust Productivity Quality of life .. to organisations Motivational Productivity Need for facilities and systems Motivational theories Hawthorne studies Maslow – hierarchy of needs Herzberg – hygiene factors and motivators Reiss Theory Ethical practices Scrutiny of suppliers Distribution techniques Customer relationship management Selling practices Staff development Corporate Social Responsibility (CSR) Agenda Developing the workforce Supporting the community Providing work experience placements Mentoring and coaching Supporting career progression, providing opportunities Environmental policy Employment practices e.g. disability 4. Understand methods for developing human resources Developing people Empowerment, self-actualisation, theory x Uses of coaching and mentoring Talent pools Developing skill and confidence Poor performance, disciplinary issues Re-engaging in the workforce Benefits of training and development Individuals Self-actualisation, developing potential Increased motivation Developing talent Promotion Enhanced pay Organisations Increased productivity Workforce retention Enhanced profit Legal compliance 5. Be able to review how people are managed within organisations People management strategies Working environment Leadership style Structure Culture Staff development opportunities Flexible working practices Ethical practices CSR agenda Impacts on: Individuals, Teams Performance Staff retention Employee satisfaction Strategies for promotion of performance Incentives, bonus schemes, incremental rises, improved job satisfaction For organisational improvement For organisational productivity For self-improvement