Mkt1012 Customer Service And Satisfaction Assessment Answer
To emphasize that different people often have different perceptions of what they see, and the importance of appearance, look at the photographs of the people below. Each of the individuals in these photos will come into your workspace today for service and you will have to interact with them. Honestly describe your reactions to and perceptions of the people shown. From a serviceprovider perspective, answer all three questions below about the people in each photo.
Choices of business type: a clinic, restaurant, theme park, body spa, shopping mall, play school, saloon, boutique, car showroom, food stall, hotel and etc. (can use different business for different character)
Probes:
1. What are your perceptions about this person? Will you ignore or acknowledge them when they make complain about your product / service quality, complicated system or employee poor assistance?
2. What kind of A-Plus customer service can you provide to this person? Will it satisfy them? Will it require additional cost to implement?
3. What is your reflection from this individual assignment? What have you learned?
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