Managing Change - Emirates Assessment Answer

Managing Change - Emirates Airline - Management Report Assessment Answer

Assessment Task:

Purpose of this assignment

The purpose of this assessment is to analyse a local company (Emirates Airlines) and identify where and how the change will be made (within the context of technology). Students will learn to apply what they learn in the class sessions and provide recommendations for the organization.

ASSIGNMENT BRIEF

Emirates Airlines (a part of Emirates Group) wants to implement new technologies to assist in the value creation process (delivering customer experiences). Your task as a change management consultant is to develop a plan for the implementation of the technologies. Your report needs to consider the following:

- What technology should be implemented?
- Which stage of the experience should the technology be used?
- How would you recommend the company implement the technology? (provide an action plan)
- What resistances would you expect?
- How will you overcome these resistances?

It is imperative that you discuss the environment of Emirates Airlines and the industry as well as how the technology will leverage off the strengths of the
airlines. Once you have completed the report, you are expected to prepare a 10 minute presentation to the company outlining your findings, recommendations and
action plan.

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