ITC544 IT Fundamentals Assessment

Assessment item 6 - Assignment: SDLC & ITSM

Value: 10%

Submission method options: Alternative submission method

TASK

Overview

This assessment consists of two questions. The first one looks into SDLC and the second question looks at ITSM.

Question 1: SDLC and ITSM [20 marks]

(a) "Agile is not a methodology, it isn't a specific way of developing software"- do you agree or disagree with this statement? Provide justifications to support your argument. [10 marks]

(b) Your company is going to develop a web-based adoptability assessor tool for the SoilCRC, a research centre for Australia’s underperforming soils. As a project manager, you have identified the following characteristics of the project:

• The project is large
• Releases are required to be frequent
• Creation of a prototype is applicable
• Risk and costs evaluation is important
• Medium to high-risk projects
• Requirements are unclear and complex
• Changes may require at any time
• Long term project commitment may not be feasible due to changes in economic priorities

Which SDLC model you will select for the project? Why? [10 marks]

Question 2: ITSM [20 marks]

(a) You have started your new job as director of IT Services for a long-established company called “SuperSail” that designs and manufactures home-built sailboat kits. The company prides itself on the quality of their training, documentation and support provided to home boat builders. SuperSailpreviously outsourced their ITSM needs but have decided to build an in-house ITSM organisation. You have been hired because of your strong skills in ITSM Best

Practices. Characterise at least four ITSM processes that you feel are important to focus on asyou commence your new job. Describe the processes. [10 marks]

(b) Discuss how COVID-19 has impacted ITSM. Is there any change or opportunities? [10 marks]

RATIONALE

This assessment task will assess the following learning outcome/s:

• be able to discuss the principle lifecycle phases of an information system, from requirements and acquisition through to operation and maintenance.
• be able to compare and contrast the role of IT service management frameworks, policies and compliance issues.

PRESENTATION

File naming convention: When you upload files to the TURNITIN, please use SUBJECT CODE,

SURNAME, STUDENT ID, ASSESSMENT NUMBER, SESSION. For example - ITC544 ALISON

11554466 A4 202060.doc

Please also adhere to the following formatting rules:

1. Please compose the answers to all questions in a document file (doc or docx format). Please do not submit in pdf formats. Please upload the document in the TURNITIN within the deadline.
2. The first page (cover page) of the document file should have the following information mentioned:
3. Your full name
4. Your Student ID
5. Subject Code (ITC544)
6. Assessment item number and name (Assignment: SDLC & ITSM)
7. Each page should have page numbers in “page x of y” format (including the cover page).
8. You need to provide references using APA 7th edition