Info6050: Process Analysis & Assessment Answer
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Task: Lecture Overview • Identify Stakeholders • Analyse Stakeholders • Stakeholder Management Strategies • Defining Stakeholder Involvement (RACI & RASCI) Identify Stakeholders (Paul et al., 2010, Ch. 6, Fig 6.1) • All project members have to support the identification, analysis and management of stakeholders. Identify Stakeholders • Effective stakeholder analysis and management is absolutely crucial to the success of any business analysis project. This includes: – Knowing who are the stakeholders – Understanding what the different stakeholders expect from the project and the delivered solution – Determining the stakeholders’ influence and/or authority Approaches to identify stakeholders • Systematically check and refine the generic stakeholder categories 1. Apply information gathering techniques(e.g., interviews, questionnaires, workshops, observation) 2. Analyse and refine roles used in: – Business Process Models – Context-level Data Flow Diagrams – E-R Diagrams – Rich Pictures & Mind Maps – Use Case Diagrams 3. Analyse entities in: – Five Forces Industry Analysis (technique 2: 99 Tools) – McKinsey 7-S model (technique 8: 99 Tools) – PESTLE/STEEP analysis (technique 1: 99 Tools) Identify Stakeholders Share Holder Wheel • The first step in stakeholder analysis and management is to find out who are the stakeholders . • A stakeholder is a group or person with interests that may be affected by the business analysis project or that have influence over it. • Stakeholder Wheel is on the next page Identify Stakeholders Customers • Customers are the people or organisations for whom the organisation provides products or services. It may be useful to subdivide this general category to reveal more detail about the stakeholders: • Large or small? • Regular or occasional? • Wholesale or retail? • Internal or external? • Corporate or private? • Commercial or public-sector? • Civilian or military? • Domestic or export? • ‘Good’ or ‘bad’? Utilising the “Off Shore Wind Farm” scenario you are to identify the stakeholders as well as create a Power/Interest matrix. Give a brief overview of each stakeholder (from what you can deduce from the scenario) and then show how they fit within the matrix at a current point in time.Buy Info6050: Process Analysis & Assessment Answer Online
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