Cx660015A Rooms Division Operations Management Assessment Answer
Q1. Management experts have analyzed the complexities of managing & supervising employees. This is a vital management responsibility to achieve guest satisfaction especially in the Rooms Division of the Hotel maintaining Standard Operating Procedures.
A) What should be the employee commitment in all the stages of the ‘Guest Cycle’ to achieve a high level of guest satisfaction?
B) What does the expression ‘Art of Supervision’ mean to you? Reflect on your answer and highlight which concepts are important to your future supervisory role?
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