BSBPEF502 Develop and use emotional intelligence Task 3

Task summary and instructions

What is this assessment task about?

This task builds on Task 2.

You have been engaged as an MMI Professional Education consultant to support emotional intelligence development in departmental managers.

You are required to:

1. Prepare to develop emotional intelligence

2. Develop emotional intelligence

3. Promote the development of emotional intelligence in others

Task 3 focuses on promoting and developing emotional intelligence in the workplace.

Please note that the performance evidence requirements of this unit of competency require students to:

· Demonstrate emotional intelligence in relation to at least two different work tasks

· Promote the development of emotional intelligence in others in at least one occasion

This assessment has been designed to meet those requirements.

This task comprises of the following assessment methods:

o Product-based ☒

o Direct observation of Role-Play ☒

o Case Study ☒

o Other (specify) ☐

It has been designed to evaluate your ability to/competency in:

· Identify methods for responding to emotional stressors

· Seek feedback from others to identify and confirm methods for responding to emotional stressors in the workplace

· Analyse and document emotional responses of co-workers

· Develop a plan for identifying and responding to a range of emotional expressions

· Apply techniques that indicate flexibility and adaptability in dealing with others in the workplace

· Apply techniques that show consideration for the emotions of others when making decisions

· Consult with relevant stakeholders and identify improvement areas for own emotional intelligence

· Identify workplace opportunities for others to express their thoughts and feelings

· Develop tasks for assisting others to understand effect of personal behaviour and emotions on others in the workplace

· Implement identified opportunities and tasks in the workplace according to organisational policy and procedures

You are required to address the following:

· Task 3.1 Promote and develop emotional intelligence

o Prepare to meet with a co-worker to discuss their emotional strengths and weaknesses, and their work performance

o Meet with a departmental manager to discuss their emotional strengths, weaknesses and work performance  (Role-Play)

o Meet with the consultant to discuss your emotional strengths, weaknesses and work performance (Role-Play)

What do I need to do to complete this task satisfactorily?

· submit the completed assessment tasks, according to instructions,

· complete the tasks with sufficient detail and present them in a professional manner,

· use your own words and reference sources appropriately,

· meet the word count where required,

· use the scenario provided,

· use the templates provided where required,

· for your performance to be deemed satisfactory in this assessment task you must satisfactorily address all of the assessment criteria,

· if part of this task is not satisfactorily completed you will be asked to complete further assessment to demonstrate satisfactory performance.

Specifications

You must deliver/participate in:

· Role-Play Part 1 and 2 in week 5

You must submit to GOALS

· Meeting Plan

· Improvement Plan

· Feedback Form

· Reflection on performance as a consultant

· Reflection on performance as a departmental manager

Resources and equipment

• Computer with Internet access

• Access to Microsoft Office suites or similar software

• Learning material

• Scenario for assessment as provided

• Appendices as provided

• Relevant policies and procedures as provided

• Templates as provided

Re-submission opportunities

You will be provided feedback on your performance by the Assessor. The feedback will indicate if you have satisfactorily addressed the requirements of each part of this task. If any parts of the task are not satisfactorily completed, the assessor will explain why, and provide you written feedback along with guidance on what you must undertake to demonstrate satisfactory performance. Re-assessment attempt(s) will be arranged at a later time and date. You have the right to appeal the outcome of assessment decisions if you feel that you have been dealt with unfairly or have other appropriate grounds for an appeal. You are encouraged to consult with the assessor prior to attempting this task if you do not understand any part of this task or if you have any learning issues or needs that may hinder you when attempting any part of the assessment.

Scenario 1

· Often late at work

· Looks tired

· Concentration difficulties

· An increasing number of errors in reports

Situation at home: they have a newborn child

Scenario 2

· Short-tempered

· Argues with colleagues

Situation at home: their partner lost their job, and they are currently working two jobs

Scenario 3

· Unaware of different cultural backgrounds, often says the wrong thing offending others

· Does not listen to others

· Abrasive personality

Situation at home: never travelled much, highly educated, always been successful in own career

Scenario 4

· Looks always stressed and absent

· Does not engage with others

· Trouble concentrating

· Lack of motivation

Situation at home: recently lost a family member

Scenario 5

· Lacks empathy

· Bossy

· Lacks humility

· Dismisses ideas from others

· Workaholic

Situation at home: NA

Meeting Plan

Outline a plan to identify and respond to a range of emotional expressions from the manager.

(50-100 words)

Identify two (2) useful techniques that drive flexibility and adaptability in dealing with others in the workplace.

Identify two (2) techniques that show consideration for the emotions of others when making decisions.

Develop two (2) tasks/exercises to help others understand the effect of personal behaviour and emotions on others in the workplace.

Note: you will use one of them during the Role-Play.

Improvement Plan -Summary

How to improve emotional response.

(30-50 words)

Opportunities to express own thoughts and feelings in the workplace.

(2-3)

How to respond to emotional stressors in the workplace.

(2-3)

How to improve emotional intelligence.

(30-50 words)

How to improve work performance.

(30-50 words)

Action Plan

(4-5 key actions)

Action

Timeline

Scenario 1

· Often late at work

· Looks tired

· Concentration difficulties

· An increasing number of errors in reports

Situation at home: they have a newborn child

Scenario 2

· Short-tempered

· Argues with colleagues

Situation at home: their partner lost their job, and they are currently working two jobs

Scenario 3

· Unaware of different cultural backgrounds, often says the wrong thing offending others

· Does not listen to others

· Abrasive personality

Situation at home: never travelled much, highly educated, always been successful in own career

Scenario 4

· Looks always stressed and absent

· Does not engage with others

· Trouble concentrating

· Lack of motivation

Situation at home: recently lost a family member

Scenario 5

· Lacks empathy

· Bossy

· Lacks humility

· Dismisses ideas from others

· Workaholic

Situation at home: NA