Bsbldr501: Diploma Of Leadership Assessment Answer

IAH268

Emotional Intelligence Assignment Help:

Task:

Activity 1

There are a number of emotional intelligence models. Undertake some research online on mixed models of emotional intelligence such as Goleman’s model as well as ability models such as Mayer, Salovey and Caruso’s models Compare the models in relation to their:

Keep a almanac – Journals assist you get better your self-awareness. If you consume just some notes on a daily basis specify your thoughts, this may propel you to a surpassing grade of self-awareness. Slow downward – When you enjoy infuriate or alternative loud emotions, low precipitating to look at why. Remember, whatever the placement, you are able to at all times opt for the way you reply to it. If you are inclined to burden option just as thing err, stall. Make a guarantee to accept for your mistakes and to endure the implications, no matter what they’re. You’ll most likely snooze excel nocturnally, and you will quickly reap the honor of these almost you.

Practice human serene – The afterward show you are inside a tough place, be certainly conscious of the way you act. Do you mitigate your strain by ridicule somebody else? Practice deep-breathing exercises to serene yourself. Also, attempt to mention each of the negative belongings you desire to say, after which rip it up and lift it distant. Expressing the particular emotions conceivably (and never display authority to any one!) is correct than forceful conservatives loudly for your organization. What’s over, this person is helping you try your performance with the intention that they are fair

Advantages
Emotional regulation has to do with our ability to control strong emotions by not acting on raw feelings in an impulsive or destructive manner. Developing the ability to sit with unpleasant feelings and to give ourselves the time and space to decide how we may alleviate or reduce negative feelings cultivates self- confidence. Emotional regulation also helps us develop the ability to consider various solutions to a particular situation or problem. Not reacting solely from an emotionally charged state results in better decision-making outcomes.

Disadvantages
Emotions are one of the core components of our being. We experience emotions in virtually every moment of every day. When those emotions are understood as a skill, then it becomes another way to manipulate someone to do what you want them to do. A high emotional intelligence might eliminate physical bullying, but if the intentions are not good, then a different type of bullying can come about: emotional bullying. What’s worse is that the person being bullied will want to have it happen because it is emotionally fulfilling for them. When someone knows how to “put their emotion on a plate,” then that emotional exposure can help others relate through that contact. As those emotions are placed strategically into a presentation, speech, or other public arena, those who are hearing and feeling those expressed emotions begin to get emotional themselves.

Assessment Task 2: Project: Reflect on your emotional intelligence

The Assessment Task is due on the date specified by your assessor. Any variations to this arrangement must be approved in writing by your assessor.
Submit this document with any required evidence attached. See specifications below for details. Summative assessment
You will demonstrate the skills and knowledge needed to identify the impact of your own emotions on others in the workplace.

Instructions:
For this assessment task, you will identify your own emotional strengths and weaknesses, reflect on actual workplace behaviour and use self-reflection and others’ feedback to improve emotional intelligence. Candidates will submit a written reflection and supporting documentation (outlined in specifications) as evidence of competence.

Procedure
Gather content for, plan, write and submit a reflection on your own emotional intelligence in accordance with quality specifications:
1. Use at least one appropriate tool or methods to identify your own emotional strengths and weaknesses. Options include, for example:
a. personal SWOT analysis
b. workplace 360° evaluation
c. online emotional intelligence test
Note: Keep evidence (for example, worksheets and screenshots) to submit with your reflection as evidence.

2. Identify at least three instances where you have felt stressed or experienced a negative emotional state at work. For each instance, consider the precise context, causes and your response.

3. Identify at least two causes or triggers of your own personal emotional states at work. Identify how you can use awareness of such triggers to control your responses and achieve positive outcomes, especially with respect to your impact on others and their work performance.

4. Identify at least one instance of modeling workplace behaviour that demonstrate management of emotions as an example for others to follow.

5. Identify three actions you will take to improve your own emotional intelligence on the basis of self-reflection or feedback from others. Reflect on emotional intelligence principles and strategies to justify your proposed actions.

6. Submit your written reflection and supporting documentation in accordance with specifications set out below.

Specifications
You must provide:
1. a written reflection
2. supporting documentation, such as worksheets, emails or screenshots to provide evidence of measures used to gather information on your own emotional intelligence

Your assessor will be looking for evidence of:
1. your reflection on personal attributes, consideration of the impact on others and modification of your approach to support your development
2. identification of the impact of your own emotions on others by identifying your emotional strengths and weaknesses, stressors, emotional states and triggers and gathering feedback from others
3. description and examples of your modeling behaviors that demonstrate management of emotions
4. knowledge of emotional intelligence principles and strategies
5. knowledge of the relationship between emotionally effective people and the attainment of business objectives

Assessment Task 3: Respond to emotional intelligence case study

The Assessment Task is due on the date specified by your assessor. Any variations to this arrangement must be approved in writing by your assessor.

Submit this document with any required evidence attached. See specifications below for details.

Summative assessment
You will demonstrate the skills and knowledge needed to recognise and appreciate the emotional strengths of others in the workplace..

Instructions:
For this assessment task, you will read and respond to a case study by answering a set of written questions.

Procedure
1. Read the case study in Appendix 1.
2. Read the questions in Appendix 2 related to the case study.
3. Create a document with written answers to the questions.
4. Submit a print or electronic version of your document containing answers to the questions in accordance with the specifications set out below.

Specifications
You must provide:
1. written responses to case study-based questions

Your assessor will be looking for evidence of:
1. knowledge of how to communicate with a diverse workforce that has varying cultural expressions of emotion
2. your ability to apply knowledge of emotional intelligence principles and strategies:
3. description of how you would adapt your personal communication style to model behaviours, build trust and positive working relationships and to build understanding of emotional intelligence
4. evidence of your ability to recognise and respond to the emotional states of others by being flexible and adapting as required
5. knowledge of the relationship between emotionally effective people and the attainment of business objectives
6. knowledge of legislation, regulations, policies, procedures and guidelines relating to management practices, including application of OHS/WHS requirements

Appendix 1: Case study – Australian Hardware
Australian Hardware (a simulated business) is a large and expanding hardware and homewares retailer with approximately 140 stores located across Australia. In its vision statement, Australian Hardware states that it intends to ‘lead the hardware and home-improvement market in Australia within five years’. In order to realise this vision, the organisation intends to:
● build market share by focusing on the customer experience
● control direct and indirect costs through efficient internal processes
● establish the reputation of Australian Hardware as a socially and environmentally responsible company
These strategic organisation-wide directions are implemented from senior management down, in the form of performance expectations for managers and employees at every level of the organisation.

Australian Hardware realises that the success of the business rests on its people. For this reason, the organisation insists that managers build effective teams by responding to the needs of employees. Such needs include safety and security, fairness, flexibility, skills development and self-actualisation. Satisfying such needs will allow employees to focus more effectively on work tasks and customer needs. In addition, Australian Hardware encourages managers to take a flexible approach to meeting performance targets and to set goals in close collaboration with employees.

To implement strategic directions and advance Australian Hardware’s values, managers are expected to lead employees by, first of all, modelling positive behaviours and attributes – those they expect their employees to emulate and embody in turn. To lead and inspire people, managers must demonstrate keen emotional awareness and promote positive team-building behaviours in others.

You are the new General Operations Manager of the Wollongong, NSW, store and you are ready for a challenge. You are directly responsible for managing general sales and checkout staff, administration staff and a human resources officer. You report to the Store Manager, who is responsible for all areas of store responsibility (Timber, Plumbing & Electrical, Gardens and Homewares departments and general operations).